Lead Project Manager

3 Months ago • 8-10 Years • Project Management

Job Summary

Job Description

As a Lead Project Manager, you will be responsible for managing enterprise-level projects for Sprinklr's largest customers, focusing on the end-to-end delivery of multi-market, global implementations across multiple customer verticals. You'll work with CCaaS and CXM platforms and need a strong understanding of related technologies like IVR, AI, Voice/Chat Bots, and CRM systems. Responsibilities include project management, stakeholder management, and ensuring customer requirements are met. You will also lead a team focused on quality and excellence in project delivery. Maintaining deep Sprinklr platform knowledge and providing project status reports are also key aspects of this role.
Must have:
  • Manage end-to-end Sprinklr CXM platform implementation.
  • Work with providers like Twilio, Genesys, and other CCaaS platforms.
  • Ensure customer business requirements and KPIs are implemented.
  • Drive relationships with key customer and internal stakeholders.
  • Maintain deep Sprinklr platform knowledge.
Good to have:
  • Contact center operations.
  • Technical configuration experience with CCaaS solutions.

Job Details

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Learn more about our culture here: The Sprinklr Way.

Job Description
 

Meet our Professional Services Team! 

Successful value-driven Sprinklr implementations start with us. We’re looking for Project Managers with experience in CCaaS and  unified customer experience management (CXM) platforms to help provide premium services to our global customer base. As a member of our team, you’ll support customers through the initial stages of their Sprinklr journey and work with a team of passionate internal consultants, solutions designers, analytics experts, and sales and service delivery leaders to make it happen. 

 

What You'll Do 

Sprinklr is looking for a Project Management Lead with expertise in CXM and CCaaS operations to manage enterprise-level projects for Sprinklr’s largest customers. In this role, you will be responsible for the end-to-end delivery of multi-market, global implementations across multiple customer verticals. 

 

You should have a strong understanding of technology such as CCaaS, Contact Center, Telephony, Voice, CPaaS, CRM systems, Social Media Service Clouds, Public Cloud Platforms, and CDP’s. 

 

Responsibilities: 

  • Own and manage end-to-end project management of Sprinklr CXM platform implementation, including stakeholder management, project scope, product enhancements, change control processes, and risk mitigation plans. 

  • Work in tandem with providers like Twilio, Genesys, and other CCaaS platforms 

  • Directly engage with prospects and customers around the full functionality of the Sprinklr platform and integrations with customer systems. 

  • Ensure customer business requirements and KPIs are implemented according to defined scope, requirements, and best practices, delivering value at every touchpoint. 

  • Partner with Sprinklr’s cross-functional enablement functions and leaders to ensure alignment and transparency at every project stage. 

  • Drive meaningful relationships with key customer and internal stakeholders, including executives. 

  • Maintain deep Sprinklr platform knowledge to develop realistic and meaningful project plans and workstreams. 

  • Report and forecast each project accurately to all external and internal stakeholders. 

  • Manage project/program risks, issues, and change requests effectively. 

  • Lead a team focused on quality and excellence in project delivery. 

  • Provide weekly project status and burn reports to relevant stakeholders. 

  • Maintain awareness of the CXM and CCaaS industries to provide subject matter expertise internally and for Sprinklr customers. 

 

Experience: 

  • 8-10 years of experience in enterprise project delivery/deployment, Contact Centers, CXM, or similar industries. 

  • Functional understanding of IVR, AI, Voice/Chat Bots, and business APIs. 

  • Deep hands-on experience with contact center channels (inbound, outbound, workforce management, digital channels). 

  • Strong Project Management experience with certifications in PMP and Scrum preferred. 

  • Strong stakeholder management, including at the executive level. 

  • Ability to lead large teams, mediate, and manage stakeholders without direct supervision. 

  • Strong verbal and written communication skills. 

 

Preferred Experience: 

  • Contact center operations. 

  • Technical configuration experience with CCaaS or similar SaaS solutions. 


Why You'll Love Sprinklr:


We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.

For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.

We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.
 

We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
 

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.
 

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
 

Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.

Compensation Range

$110,000 - $146,000 - $183,000

The base salary range for this role at minimum, midpoint and maximum is shown above. It is not typical for a candidate to be hired close to or at the maximum of the salary range. At Sprinklr, base pay depends on multiple individualized factors, including experience, qualifications, job-related knowledge and skills, and geographic location. Base pay also depends on the relative experience, knowledge, skills to our internal peers in the role.  Base pay is only one part of our competitive Total Rewards package: the successful candidate may also be eligible to participate in Sprinklr’s  discretionary bonus plan, commission plan and/or equity plan, depending on role.

US-based Sprinklr employees are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees’ health, well-being, and financial protection.  The US-based benefits include a 401k plan with 100% vested company contributions, flexible paid time off, holidays, generous caregiver and parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.

Similar Jobs

Vimeo - Renewals Manager II

Vimeo

Sydney, New South Wales, Australia (On-Site)
1 Month ago
Ness - VP/Chief Architect

Ness

New Jersey, United States (Hybrid)
1 Month ago
Clearwater Analytics - Enterprise Sales Leader

Clearwater Analytics

New York, United States (On-Site)
1 Year ago
 Many Chat  Inc  - Lead Cyber Operations Engineer

Many Chat Inc

Barcelona, Catalonia, Spain (Hybrid)
1 Week ago
Axon - Manager, Go-to-Market Readiness

Axon

Boston, Massachusetts, United States (On-Site)
1 Month ago
Blooming Health - Implementation & Project Manager

Blooming Health

New York, United States (Hybrid)
1 Week ago
Rocket - Senior Project Manager

Rocket

Italy (Remote)
1 Week ago
Kavalirio - Senior Electrical Project Manager

Kavalirio

Holly Springs, North Carolina, United States (On-Site)
3 Weeks ago
Springer Group - PMO Project Manager

Springer Group

London, England, United Kingdom (On-Site)
3 Weeks ago
hogarth - Freelance Senior Project Manager

hogarth

Toronto, Ontario, Canada (Hybrid)
1 Week ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

C3 IoT - AI Engagement Manager / Director - Federal

C3 IoT

Tysons, Virginia, United States (On-Site)
2 Months ago
Varonis  - Python Team Leader

Varonis

Herzliya, Tel Aviv District, Israel (Hybrid)
2 Months ago
Temporal Technologies - Senior Developer Advocate

Temporal Technologies

New York, United States (On-Site)
2 Months ago
Globalization Partners - Senior Software Engineer

Globalization Partners

Ireland (Remote)
3 Months ago
Telnyx - Business Development Representative

Telnyx

Denver, Colorado, United States (On-Site)
3 Months ago
Alpha Sense - Mid-Market Account Executive, Corporate

Alpha Sense

London, England, United Kingdom (On-Site)
2 Months ago
Lilt - Director Demand Generation

Lilt

San Francisco, California, United States (Hybrid)
1 Month ago
appier - AI System Analyst

appier

Taipei City, Taiwan (On-Site)
1 Week ago
storytq - Backend Software Engineer

storytq

Amsterdam, North Holland, Netherlands (Hybrid)
1 Year ago
Alpha Sense - Account Executive, Financial Services

Alpha Sense

New York, United States (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Jobs in New York, New York, United States

TensorWave - Cloud Engineer

TensorWave

Las Vegas, Nevada, United States (Hybrid)
1 Month ago
Neolytix - Medical Biller

Neolytix

United States (Remote)
3 Weeks ago
WebTech Corporation - Molder - 3rd Shift

WebTech Corporation

Maxton, North Carolina, United States (On-Site)
2 Months ago
FICO - Salesforce Business Analyst/Administrator (CPQ)

FICO

United States (Remote)
2 Months ago
GHX - Inventory Specialist

GHX

Phoenix, Arizona, United States (On-Site)
3 Months ago
Nintendo - Systems Engineer

Nintendo

Redmond, Washington, United States (Hybrid)
9 Months ago
Daybreak Game Company LLC - Senior Accountant

Daybreak Game Company LLC

San Diego, California, United States (Hybrid)
4 Months ago
SimpliSafe - Senior Embedded Software Engineer (Wireless Networking)

SimpliSafe

Boston, Massachusetts, United States (Hybrid)
1 Month ago
Open Systems Technologies - NOC Support Services Specialist for the Homeless

Open Systems Technologies

Eugene, Oregon, United States (On-Site)
1 Week ago

Get notifed when new similar jobs are uploaded

Project Management Jobs

FunPlus - Project Manager (Gaming)

FunPlus

Lisbon, Lisbon, Portugal (Hybrid)
3 Months ago
iLogos - Project Manager (Mobile Games)

iLogos

Tallinn, Harju County, Estonia (Remote)
1 Month ago
Square - Interface Oversight Project Manager

Square

London, England, United Kingdom (On-Site)
2 Weeks ago
Nice - Senior Client Services Project Manager

Nice

United States (Remote)
1 Month ago
Hitachi - Senior Project Manager

Hitachi

San José, San José Province, Costa Rica (Remote)
9 Months ago
hogarth - Integrated Project Manager

hogarth

Hyderabad, Telangana, India (On-Site)
1 Week ago
Sperasoft - Associate Project Manager

Sperasoft

Yerevan, Yerevan, Armenia (On-Site)
4 Months ago
hogarth - Freelance Technical Project Manager

hogarth

Detroit, Michigan, United States (Hybrid)
1 Week ago
HCL Tech - Sr. project manager with agile

HCL Tech

New York, United States (On-Site)
2 Months ago
Square - Contractor Project Manager

Square

Dublin, County Dublin, Ireland (Hybrid)
1 Week ago

Get notifed when new similar jobs are uploaded

About The Company

Here at Sprinklr, we’re on a mission to help every organization on the planet create unified experiences that make customers happier. That customer obsession mirrors our commitment to our own people — to treating them like family, and to sharing a culture that reflects our values. Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others.

Dubai, Dubai, United Arab Emirates (On-Site)

Gurugram, Haryana, India (On-Site)

Doha, Doha Municipality, Qatar (On-Site)

Gurugram, Haryana, India (On-Site)

Gurugram, Haryana, India (On-Site)

Gurugram, Haryana, India (On-Site)

Gurugram, Haryana, India (On-Site)

Gurugram, Haryana, India (On-Site)

London, England, United Kingdom (On-Site)

View All Jobs

Get notified when new jobs are added by Sprinkler

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug