Manager, Retail Operations

About Nintendo: Nintendo Co., Ltd., headquartered in Kyoto, Japan, has created franchises that have become household names worldwide, including Mario™, Donkey Kong™, The Legend of Zelda™, Metroid™, Pokémon™, Animal Crossing™, Pikmin™ and Splatoon™, through its integrated hardware and software products. Nintendo aims to deliver unique, intuitive entertainment experiences for everyone, manufacturing and marketing video game devices such as the Nintendo Switch™ family of systems, developing and operating applications for smart devices, and collaborating with partners on a range of other entertainment initiatives like visual content and theme parks. Nintendo has sold more than 5.8 billion video games and over 850 million hardware units globally. From the launch of the Nintendo Entertainment System™ more than 30 years ago, through today and into the future, Nintendo’s continuing mission is to create unique entertainment that puts smiles on the faces of people all over the world. A wholly owned subsidiary, Nintendo of America Inc., based in Redmond, Wash., serves as headquarters for Nintendo’s operations in the Americas. For more information about Nintendo, please visit the company’s website at https://www.nintendo.com/.

Nintendo is an equal opportunity employer. We offer a welcoming and inclusive environment in service to one another, our products, the diverse consumers we represent, and the communities we call home. We do all of this with kindness, empathy and respect for each other.

DESCRIPTION OF DUTIES:

• Coordinates activities to execute on business strategies for driving store performance and consumer satisfaction.

• Manages and executes store activities including operations, merchandising, ecommerce content, inventory management, and store promotions/activations.

• Identifies and coordinates opportunities to increase customer interactions, improve operational efficiencies and meet store objectives.

• Ensures brand presentation through oversight of product merchandising, customer experience and overall store appearance.

• Review sales trends, inventory levels and product merchandising to optimize sales performance.

• Monitors and evaluates staff performance through feedback, guidance, training and task direction.

• Collaborates and acts as a liaison with internal departments for operational execution of projects, promotions, launches, events, and overall support.

• Supports retail technology solutions through troubleshooting and quality assurance testing for all department software systems including Point of sale, ecommerce, and store specific systems.

• Ensures issues are identified, tracked, reported, and resolved in timely manner including root cause analysis. Defines functional and enhancement needs for systems and processes.

• May support Pop-up store activations, as applicable.

• Ensures adherence to opening and closing procedures, inventory cycle counts, inventory control procedures and other operational guidelines.

• Generates data reporting and analysis of store performance and other reporting needs.

• Manages direct operational expenditures.

• Manages relations and expectations with external services suppliers.

• Keeps abreast of retail market trends, consumer trends, customer feedback, and technology.

SUMMARY OF REQUIREMENTS:

• Five+ years of related management experience, preferably in brand flagship/high profile store

• Strong leadership, judgement and problem solving skills

• Effective communication and interpersonal skills with collaborative approach

• Strong operational skill set with the ability to ensure effective inventory, cash and cost control.

• Ability to execute operational strategies to support marketing initiatives, customer experience, brand standards and sales targets

• Strong project management experience in a complex environment with fluctuating priorities

• Proven ability to identify key business metrics and collaborate with cross functional partners to develop appropriate plans to drive results

• Proficient in MS Office and Point-of-Sale systems; Oracle experience preferred

• Working knowledge of Nintendo franchise characters and IP. Video Games industry experience a plus.

• Undergraduate degree in Business, Marketing, Merchandising, a related field; or equivalent

Applicants must be legally eligible to work in the United States to be considered. Visa sponsorship is not available for this role

This position is hybrid in Redmond, WA. Hybrid positions require regular onsite work following the schedule and guidelines for their division. This position is not open to fully remote status at this time.

This position includes a base salary range of $109,000 - $174,500 annually, potential for a semi-annual discretionary performance bonus, and a comprehensive benefits package that includes medical, dental, vision, 401(k), and paid time off. Please see our Benefits & Perks page for more benefits information.