Principal Technical Program Manager

About Zscaler

Serving thousands of enterprise customers around the world including 45% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform, which is found in our SASE and SSE offerings, protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler. 

Our Engineering team built the world’s largest cloud security platform from the ground up, and we keep building. With more than 100 patents and big plans for enhancing services and increasing our global footprint, the team has made us and our multitenant architecture today's cloud security leader, with more than 65 million users in 185 countries. Bring your vision and passion to our team of cloud architects, software engineers, security experts, and more who are enabling organizations worldwide to harness speed and agility with a cloud-first strategy.

We are hiring a Principal Technical Program Manager to join our growing Shared Platform Engineering Team at Zscaler. You will be a key leader in driving the execution of complex, cross-functional programs that support the strategic goals of our platform engineering organization. In this position, you will play a critical role in enabling the successful delivery of platform initiatives by collaborating with product, engineering, and operations teams to align on priorities, manage dependencies, and ensure a focus on quality, scalability, and a customer-first approach. This is a hybrid work environment, going into our San Jose, CA office 3 days a week.  Reporting directly to the VP of Shared Platform Engineering, you will be responsible for:

• Managing critical platform initiatives, ensuring successful execution, alignment with strategic goals, and delivery of impactful outcomes
• Defining and optimizing program management frameworks to improve processes, enable efficiency, and drive alignment with business priorities
• Leveraging technical expertise and strategic thinking to navigate complexity, address challenges, and enhance  platform engineering processes
• Using data-driven insights to identify risks, implement mitigation strategies, and facilitate informed decision-making for program success
• Communicating progress, outcomes, and timelines effectively to cross-functional stakeholders while maintaining operational rhythm and scalability

What We’re Looking for (Minimum Qualifications)

• 10+ years of experience in technical program management or related fields, with expertise in program management methodologies, tools, and frameworks
• Proven ability to manage dependencies across organizations at scale, with extensive experience collaborating with executive teams to influence organizational strategy
• Strong technical background with a bachelor's degree in business, engineering, or a related field
• In-depth understanding of platform-based engineering architecture, with experience leading customer-facing engineering development
• Skilled in applying program management best practices to deliver solutions aligned with organizational goals

What Will Make You Stand Out (Preferred Qualifications)

• Certifications such as PMP or Scrum Master credentials, with proven expertise in leading large-scale transformational initiatives and fostering cross-functional collaboration
• Advanced knowledge of program management tools, including JIRA, Confluence, and SFDC
• Extensive experience in managing large-scale software programs within security or networking domains

#LI-JM1

#LI-Hybrid

At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws.

See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency

Zscaler complies with all applicable federal, state, and local pay transparency rules.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.