QA Manager

Who We Are

GlobalStep is a world leader in providing industry-leading technology services to the Games Industry. Our lines of service include Development, Games QA, Translation, Localization Quality Assurance (LQA), Player Support, Playtest Analysis, Software Testing, Application Development, and Content Management.

Delivery Excellence is one of our Brand Principles, we provide our services from our operational centers located in the USA, Canada, India, UK, and Romania. Our clients span the full spectrum of the Games industry.

Job Overview

Due to continued expansion, GlobalStep is looking for a QA Manager who will be responsible for setting up QA best practices, manage multiple client engagements and manage the full life cycle of testing. The QA Manager will be responsible for building a testing practice, enhancing service capabilities, quality, and test maturity.

You have strong experience in Quality Assurance and ensuring efficiency. You are an excellent communicator and love gaming. You are immersed in video game technology and the gaming world and can couple your high-level expertise in QA with your passion for video games.

Key Responsibilities

• Implement operational framework of excellence through people, processes, culture, and organizational design.
• Ensure that the practice provides client services to the highest level of quality, and step in when needed.
• Maintain Client Relationships and be accountable for full client satisfaction for all services delivered on all projects. Engage with customers through Customer Satisfaction Surveys.
• On-board all new Clients and develop work plans, work estimates and provide proposals on all new project requests.
• Support sales personnel in the sales cycle in a manner consistent with the business practices of GlobalStep.
• Hiring, managing and providing technical mentorship, while fostering a collaborative team environment, and ensuring the continuous development of team members
• Ensure that learnings from projects and clients are appropriately applied across the entire practice for every project.
• Manage the Capacity Planning tool, and the resource management tool to ensure accuracy in billings.
• Define and monitor practice-wide as well as project-specific KPI / Metrics
• Publish all daily, weekly and monthly KPI’s and data and provide all information to management as necessary.
• Having the technical competence and are willing to roll up their sleeves and do the work. This hands-on approach ensures that our leaders not only guide but actively contribute to the technical aspects of our projects

Experience

• Experience managing a large QA team. A minimum of ten years’ experience in Games QA, including more than three years as a Lead and at least two years QAM experience managing a Games QA team.
• Experience managing multiple projects in game development and in live operation environments simultaneously, seeing through pre-launch and post-launch testing cycles as a QA Manager
• Previous experience managing bug defect solutions & driving the creation of test plans
• Experience in building relationships, understanding additional client needs, and expanding existing client relationships
• Demonstrated ability to express ideas and thoughts clearly. Exhibit good listening and comprehension. Demonstrate excellent presentation skills
• Experience setting clear quality requirements as well as measuring key outcomes, fostering quality focus in others, soliciting and apply customer feedback.
• Demonstrated ability to set and achieve challenging goals. Demonstrate persistence and measure self against standard of excellence. Recognize and act on opportunities. Take calculated risks to accomplish goals

Education

• Bachelor's degree is required (Computer Science, Business Administration or any relevant specialization)

GlobalStep is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.