Senior Portfolio Solution Engineer

1 Month ago • All levels • Devops

Job Summary

Job Description

NiCE is seeking a Portfolio Sales Engineer to lead the functional and technical sales process, focusing on solutions development across NiCE's portfolio. Responsibilities include discovery, requirements gathering, validation, and demonstration, articulating NiCE solutions' value to business and technical users. The role requires expertise in call center operations, telephony, and cloud computing, along with a proven track record in software sales and technology. The candidate should be a self-motivated storyteller with a positive attitude, capable of overcoming sales obstacles with creative approaches. Key impacts include delivering tailored demonstrations, identifying customer challenges, managing requirements, influencing clients, leading technical sales aspects, assisting with proofs of concept, contributing to team efforts, providing product feedback, and responding to RFIs/RFPs.
Must have:
  • Exceptional presentation and demo capabilities
  • Experience customizing demos and POCs
  • Success in achieving strategic deal wins
  • Ability to manage complex sales opportunities
  • Communication skills for C-level to agent
  • Self-motivated, organized, team-oriented
  • Strategic thinker with technical aptitude
Good to have:
  • Contact centre technologies
  • WorkForce Manager/Management
  • Talent/HR Management
  • CRM or Business Intelligence experience
  • Cloud technologies (AWS, Azure, Google)
  • Hardware platforms & Virtualization
  • Vertical market selling experience

Job Details

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

We are seeking a NiCE Portfolio Sales Engineer that will lead the functional and technical sales process with a coordinated focus on solutions development across NiCE’s portfolio through discovery and requirements gathering, validation and demonstration. The Portfolio Sales Engineer must be able to articulate NiCE solutions’ value and position NiCE’s products to both business and technical users.

As the PSE carries responsibilities for NiCE’s cross-platform messaging, technical expertise should include call centre operations, telephony and cloud computing.

The PSE must be a self-motivated storyteller, with a proven track record in software sales and knowledge of technology. The PSE must demonstrate a positive “can do” approach combined with the ability to eliminate sales obstacles through creative and adaptive approaches.

This role is a fit for someone with a strong technical background who has experience with solution selling. The candidate should enjoy a mix of work and be ready to flex their strong technical aptitude.

 

How will you make an impact?  

  • Deliver demonstrations that align the NiCE portfolio with the customer’s business challenges
  • Identify all functional and technical challenges of assigned accounts
  • Manage and interpret customer requirements and use astute questioning skills to understand, anticipate and exceed customer needs.
  • Influence and educate clients that NiCE’s solution will best satisfy their needs in terms of ease of use, quality, benefit, and value.
  • Lead in all technical aspects of the sales process.
  • Assist with the definition and execution of successful proof of concepts (POC), where appropriate.
  • Actively contribute to a team approach with account executives and overlay teams.
  • Provide product feedback and suggestions to Product house.
  • Able to promptly respond to functional and technical elements of RFIs/RFPs
  • Professionally and independently conduct discovery conversations and needs analysis for both business and technical topics

 

Have you got what it takes?

  • Exceptional presentation and demo capabilities
  • Experience customizing and building the storyboard for demos and POC
  • Demonstrated success in achieving strategic deal wins
  • Ability to manage multiple, complex sales opportunities simultaneously
  • Ability to communicate from C-level executives down to Agent/Front Line level employees
  • Self-motivated, highly organized and team-oriented
  • Strategic thinker with a strong technical aptitude
  • Additional Valuable Skills:
  • Contact centre technologies, WorkForce Manager/Management, Talent/HR Management, CRM or Business Intelligence experience
  • Certifications and knowledge of cloud technologies (AWS, Azure, Google)
  • Hardware platforms & Virtualization
  • Vertical market selling experience including Banking, Insurance, Telcos, Healthcare, Travel, and others

 

Reporting into: Vice President, Solutions Engineering
Role Type: Individual Contributor 

#LI-Hybrid

 

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

 

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