Senior Product Manager - Account Fraud

2 Months ago • 7 Years + • Product Management • $200,700 PA - $250,900 PA

Job Summary

Job Description

As the Senior Product Manager for Account Fraud at Mercury, you will be responsible for building products that balance customer experience with fraud prevention. You will develop a deep understanding of customers and money movement products to build systems that protect them from fraud. You will work cross-functionally to build products for end users and internal risk teams to provide a seamless and safe banking experience. This includes designing and implementing the strategic vision for Mercury's risk enablement, creating user journeys that apply appropriate friction based on risk signals, developing self-service resolution paths, building operational tools, partnering with data science to develop risk models, and establishing metrics to measure risk effectiveness and customer experience impact.
Must have:
  • 7+ years of product management experience
  • Deep understanding of how friction affects customer experience
  • Experience with automated decisioning systems
  • Proficiency in understanding risk data
  • Strong track record of cross-functional leadership
  • Exceptional communication skills

Job Details

Holds. Limits. Locks. Closures. The judicious use of these tools are designed to protect good customers. But if wielded maladroitly, good customers get entangled in unnecessary friction, burden our operations teams, and may become detractors and churn. At Mercury, we believe banking* should be empowering and seamless, not difficult, confusing, or stressful. 

As the Senior Product Manager for Account Fraud, you’ll build products that enable Mercury to master these tools and deftly balance customer experience with fraud prevention. You'll develop a deep understanding of our customers and our money movement products to build systems that protect our customers and Mercury from fraud. You’ll work cross-functionally to build 0-1 products for both end users and internal risk teams that enable Mercury to provide a seamless and safe banking experience. 

We are looking for someone that can lead us in redefining how risk friction is used, measured, and optimized to unlock the seamless, magical banking experience we believe is possible. 

*Mercury is a financial technology company, not a bank. Banking services provided through Choice Financial Group, Column N.A., and Evolve Bank & Trust, Members FDIC.

What You'll Do:

  • Design and implement the strategic vision for Mercury's risk enablement - including hold management, limit structures, step-up verification, and related friction points
  • Create user journeys that apply appropriate friction based on risk signals while minimizing disruption to legitimate customer activity
  • Develop self-service resolution paths that empower customers to navigate risk-related obstacles with minimal manual intervention
  • Build the operational tools that enable our risk and support teams to efficiently manage exceptions and high-touch cases
  • Partner with data science to develop and deploy risk models that continuously improve through feedback loops
  • Partner with the product teams building the platform for the future of risk management at Mercury
  • Establish and track metrics that measure both risk effectiveness and customer experience impact
  • Support the development of  API strategies that allow Mercury's risk capabilities to scale across our expanding product suite

What You Bring:

  • 7+ years of product management experience, ideally with experience in financial risk systems or anti-fraud infrastructure
  • Deep understanding of how friction points affect customer experience and customer retention metrics
  • Experience working with automated decisioning systems using multiple data inputs and complex rule engines
  • Proficiency in understanding risk data and identifying patterns that can be operationalized into product improvements
  • Strong track record of cross-functional leadership, particularly in navigating tradeoffs between risk, compliance, and customer experience priorities
  • Exceptional communication skills that allow you to translate complex risk concepts into actionable product strategies
  • Comfort with ambiguity and ability to make balanced decisions with imperfect information

The total rewards package at Mercury includes base salary, equity (stock options), and benefits.

Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.

Our target new hire base salary ranges for this role are the following:

  • US employees (any location): $200,700 - $250,900
  • Canadian employees (any location): CAD 189,700 - 237,100

Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 22, 2024. Please see the independent bias audit report covering our use of Covey here.

#LI-MF1

Similar Jobs

Veeam Software - Senior Staff Platform Engineer

Veeam Software

Warsaw, Masovian Voivodeship, Poland (On-Site)
1 Week ago
Cognite - Senior Manager of Financial Planning & Analysis

Cognite

Phoenix, Arizona, United States (Hybrid)
1 Month ago
Sailpoint - Senior Solutions Engineer

Sailpoint

Dallas, Texas, United States (On-Site)
1 Week ago
Site Core - Account Executive, Enterprise

Site Core

Riyadh, Riyadh Province, Saudi Arabia (Hybrid)
5 Months ago
Diligent Corporation - Business Systems Analyst (Sales Cloud and CPQ)

Diligent Corporation

Galway, County Galway, Ireland (On-Site)
2 Months ago
binance - Senior Product Manager, Trading Systems (Backend)

binance

Taipei City, Taiwan (On-Site)
1 Month ago
The Globel Talent Co - Senior Product Analyst

The Globel Talent Co

Argentina (Remote)
3 Weeks ago
A-Team - Technical Product Manager - AI Solutions

A-Team

New York, United States (Remote)
4 Weeks ago
GoMotive - Staff Product Manager, International Markets

GoMotive

United States (Remote)
1 Week ago
gitlab - Senior Product Manager, Duo Agent Platform

gitlab

Canada (Remote)
1 Week ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Vimeo - Partner Account Manager, Japan

Vimeo

Tokyo, Japan (Hybrid)
1 Week ago
Banyan Software - Sales and Marketing Manager

Banyan Software

Augusta, Georgia, United States (Remote)
1 Month ago
Rippling - Account Executive - Mid Market (Germany)

Rippling

Dublin, County Dublin, Ireland (On-Site)
4 Months ago
Cognite - Senior Technical Writer

Cognite

Bengaluru, Karnataka, India (Hybrid)
6 Days ago
Anthology  Inc  - Software Engineer I

Anthology Inc

Chennai, Tamil Nadu, India (Hybrid)
1 Month ago
Varonis  - Forensics Specialist

Varonis

Australia (Remote)
1 Month ago
undefined - Principal Data Scientist

Tel Aviv-Yafo, Tel Aviv District, Israel (Hybrid)
1 Month ago
DevRev - Account Executive Mid-Market (West)

DevRev

Palo Alto, California, United States (On-Site)
1 Week ago
Britive - Senior QA Engineer

Britive

Bengaluru, Karnataka, India (Remote)
2 Months ago
Axon - Manager, Go-to-Market Readiness

Axon

Scottsdale, Arizona, United States (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Jobs in San Francisco, California, United States

Apple - Incubation Engineering Program Manager

Apple

Cupertino, California, United States (On-Site)
2 Months ago
Next Level Business Services - Oracle DBA (With SAP Experience)

Next Level Business Services

Atlanta, Georgia, United States (On-Site)
9 Months ago
Reddit - Staff Data Scientist, Ads

Reddit

United States (Remote)
1 Month ago
zoox - Design Quality Engineer, Wire Harness

zoox

Fremont, California, United States (On-Site)
1 Week ago
Figma - Director, People Analytics

Figma

San Francisco, California, United States (Remote)
1 Month ago
Ruselle Investments - Portfolio Manager

Ruselle Investments

Seattle, Washington, United States (On-Site)
2 Months ago
Ion - Principal Tech Lead (React)

Ion

Boston, Massachusetts, United States (On-Site)
3 Months ago
Globalization Partners - Sr. Partner Manager

Globalization Partners

United States (Remote)
1 Month ago
oportun - Bilingual English/Spanish Member Loyalty Representative

oportun

Miami, Florida, United States (On-Site)
3 Days ago
Zeeco, Inc. - Class A Fitter / Welder - Night Shift

Zeeco, Inc.

Broken Arrow, Oklahoma, United States (On-Site)
4 Weeks ago

Get notifed when new similar jobs are uploaded

Product Management Jobs

Tesla - New Product Introduction Engineer, Vehicle

Tesla

Brandenburg, Germany (On-Site)
5 Months ago
Token Metrics - Crypto Product Manager

Token Metrics

Delhi, India (Remote)
4 Weeks ago
virtous games - Producer

virtous games

Tokyo, Japan (On-Site)
2 Months ago
Immutable - Senior Product Analyst

Immutable

Sydney, New South Wales, Australia (Hybrid)
1 Week ago
Epic Games - Senior Technical Producer

Epic Games

Cary, North Carolina, United States (On-Site)
4 Months ago
NBC Universal - Assistant Director, Executive Producer

NBC Universal

Bedford, England, United Kingdom (On-Site)
5 Days ago
Figma - Product Manager, Data and AI Infrastructure

Figma

San Francisco, California, United States (Remote)
1 Month ago
Sony Pictures Entertainment - Post Production Intern

Sony Pictures Entertainment

Culver City, California, United States (On-Site)
10 Months ago
Riot Games - Staff Software Engineer, Audio - Unpublished R&D Product

Riot Games

Mercer Island, Washington, United States (On-Site)
2 Months ago
Paytm - Product Manager – UPI Autopay (Paytm App)

Paytm

Noida, Uttar Pradesh, India (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

About The Company

San Francisco, California, United States (Remote)

Dublin, County Dublin, Ireland (On-Site)

San Francisco, California, United States (Remote)

San Francisco, California, United States (Remote)

San Francisco, California, United States (Remote)

San Francisco, California, United States (Remote)

United States (Remote)

San Francisco, California, United States (Remote)

View All Jobs

Get notified when new jobs are added by Mercury

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug