Account Specialist - German Speaking

2 Months ago • 1-2 Years • Business Development

Job Summary

Job Description

This Account Specialist role at Salesforce focuses on supporting small businesses' successful adoption of Salesforce software. Responsibilities include addressing customer inquiries (billing, renewals, technical issues), acting as a trusted advisor, understanding customer needs, executing outbound sales programs, becoming a Salesforce product expert, negotiating contracts, and partnering with distribution teams. The ideal candidate will be proficient in English and German, possess strong communication and problem-solving skills, and thrive in a fast-paced environment.
Must have:
  • Field and address customer inquiries
  • Coordinate with internal teams for issue resolution
  • Provide best practices and act as a trusted advisor
  • Understand customer needs and goals
  • Negotiate contract terms and manage online purchases
  • Proficient in English and German
Good to have:
  • Experience with CRM software
  • Sales experience

Job Details

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Sales

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Are you passionate about small business and the impact technology can have on their success? At Salesforce, we understand that every fast-growing customer has unique needs. Salesforce is focussed on making Salesforce easy to use for all small businesses across both Sales, Service and Marketing. We are looking for a skilled Account Specialists to help customers successfully adopt Salesforce.

The ESB Team is currently hiring Account Specialists. We bridge the gap between small businesses and the software solutions of Salesforce. In a role that encompasses discovery, training, coaching, sales project and relationship management, Account Specialists are responsible for ensuring the successful adoption of Salesforce. Equal parts trusted advisor and product expert, we work closely with small businesses to help them succeed.

Responsibilities

  • Field, address, and document inbound customer enquiries from customers via cases.
  • Co-ordinate with internal teams to ensure customer enquiries in relation to Billing, Renewals and Technical issues are appropriately resolved.
  • Act as a trusted advisor and provide best practices
  • Understanding the customer's business needs, challenges, and goals to identify the support options best suited to their objectives, considering the services offered by Salesforce and implementation Partner
  • Manage execution of outbound sales programs to customers
  • Become a Salesforce product expert to articulate feature functionality and how it maps to customer needs
  • Negotiate contract terms and assist customers with online purchases, add-ons, contract restructures, and contract modifications
  • Partner with existing distribution teams efficiently to ensure customer success
  • Meet or exceed key KPI’s and metrics
  • Be a team player in a highly collaborative environment
  • Consistently work towards our goal of increasing our customers’ satisfaction level and providing an exceptional customer experience


Qualifications:

  • Ability to thrive in ambiguity and work in a fast-paced, changing environment
  • Ability to self-learn, be effective, and retain product knowledge
  • 1-2 Years Customer Facing Experience
  • Effective time management skills
  • Flexibility to support multiple customers and deliver effective resolutions
  • Adaptability to communicate and empathise with all levels of customers and end users
  • Basic troubleshooting skills, perseverance, empathy, and patience
  • Demonstrates high degree of determination and accountability
  • Enthusiasm to innovate and help drive improvements across product and process
  • The ability to effectively multi-task and juggle priorities
  • Exceptional verbal and written communication skills
  • Business proficiency in English and German required
     

Education & Experience

  • Undergraduate degree or equivalent work experience preferred
  • 1-2 Years Sales or relevant customer-facing experience (Business Development)

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

Similar Jobs

Trend Micro - Regional Account Manager

Trend Micro

Dubai, Dubai, United Arab Emirates (On-Site)
6 Months ago
Highspot - Salesforce Technical Lead

Highspot

Hyderabad, Telangana, India (Hybrid)
6 Months ago
Lirio - Director of Channels and Partnerships

Lirio

(Remote)
5 Months ago
Logitech - B2B Senior Marcom Specialist

Logitech

Tokyo, Japan (On-Site)
6 Months ago
Granicus - SLED Enterprise Account Executive - Northeast (Local)

Granicus

Washington, District Of Columbia, United States (Remote)
6 Months ago
Trendyol - Back Office Professionals

Trendyol

Maslak, İstanbul, Türkiye (Hybrid)
6 Months ago
CloudHire - Anaplan Sales (Base + Commision)

CloudHire

Dallas, Texas, United States (On-Site)
6 Months ago
Barracuda Networks  Inc  - Business Systems Analyst

Barracuda Networks Inc

Ontario, Canada (On-Site)
4 Months ago
Entrata - Regional Vice President of Sales | IC Role | Southeast Region

Entrata

United States (Remote)
6 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Applike Group - Senior Supply Growth Manager - Japan

Applike Group

Japan (Hybrid)
6 Months ago
PwC - IT Solutions Architect / Integrations specialist

PwC

Brno, South Moravian Region, Czechia (On-Site)
6 Months ago
WebMD - Manager, Account Management

WebMD

Newark, New Jersey, United States (On-Site)
5 Months ago
Salesforce - Sr Manager, Technical Support Engineering (Platform)

Salesforce

Tokyo, Japan (On-Site)
3 Months ago
Nagarro - Associate Principal Engineer, CRM Salesforce

Nagarro

(On-Site)
5 Months ago
Acceldata - Sales Development Representative - Enterprise

Acceldata

Bengaluru, Karnataka, India (On-Site)
6 Months ago
Trend Micro - Regional Account Manager

Trend Micro

Dubai, Dubai, United Arab Emirates (On-Site)
6 Months ago
Reversing Labs - Sales Development Representative (DACH Region)

Reversing Labs

New York, New York, United States (Remote)
4 Months ago
Salesforce - Sr. Account Executive - Norway

Salesforce

Oslo, Oslo, Norway (On-Site)
7 Months ago
Globalization Partners - Regional Sales Manager

Globalization Partners

(Remote)
1 Month ago

Get notifed when new similar jobs are uploaded

Jobs in Dublin, County Dublin, Ireland

PwC - Manager - International Tax (FDI)

PwC

Dublin, County Dublin, Ireland (On-Site)
6 Months ago
Playrix - Lead C++ Software Engineer (Gameplay)

Playrix

Ireland (Remote)
6 Months ago
Riot Games - Principal Software Engineer, Gameplay - Teamfight Tactics

Riot Games

Dublin, County Dublin, Ireland (On-Site)
5 Months ago
Microsoft - Digital Solution Area Specialists

Microsoft

Dublin, County Dublin, Ireland (On-Site)
2 Months ago
Riot Games - Research Scientist Intern - Generative AI - Summer 2025 (Remote)

Riot Games

Dublin, County Dublin, Ireland (Remote)
5 Months ago
Salesforce - Senior Solution Consultant - French speaking

Salesforce

Dublin, County Dublin, Ireland (On-Site)
6 Months ago
Google - Account Manager, Google Shopping Solutions, Early Careers (English, Dutch)

Google

Dublin, County Dublin, Ireland (On-Site)
5 Months ago
Playrix - MICE Event Manager

Playrix

Ireland (Remote)
3 Months ago
Riot Games - Principal Software Engineer, Engine & Systems Tech Lead - Unpublished R&D Product

Riot Games

Dublin, County Dublin, Ireland (On-Site)
5 Months ago
Larian Studios - DevOps Full-Stack Engineer

Larian Studios

Dublin, County Dublin, Ireland (On-Site)
5 Months ago

Get notifed when new similar jobs are uploaded

Business Development Jobs

Yodo1 - Business Development Manager, Game Publishing

Yodo1

(Remote)
10 Months ago
Logitech - Regional Channel Account Manager, Upper Midwest

Logitech

Illinois, United States (Remote)
4 Months ago
Notion - Sales Insights & Planning

Notion

San Francisco, California, United States (On-Site)
5 Months ago
Power Integrations - Field Sales Engineer

Power Integrations

San Jose, California, United States (On-Site)
6 Months ago
Trek - Sales Associate

Trek

Arlington, Virginia, United States (On-Site)
2 Months ago
IGT - Retail Merchandiser Associate I-(Holland/ South Haven, MI)

IGT

Michigan, United States (On-Site)
4 Months ago
Alphasense - Mid-Market Account Executive, Corporate

Alphasense

London, England, United Kingdom (On-Site)
4 Months ago
Axinous - Senior Customer Success Manager - West

Axinous

United States (Remote)
2 Months ago
Modulate - Channel Sales Manager

Modulate

Somerville, Massachusetts, United States (Hybrid)
1 Month ago
Salesforce - Salesforce Program Director - Montreal

Salesforce

Quebec, Canada (Remote)
2 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Tokyo, Japan (Remote)

Burlington, Massachusetts, United States (Remote)

San Francisco, California, United States (Remote)

Illinois, United States (Remote)

San Francisco, California, United States (Remote)

Dublin, County Dublin, Ireland (On-Site)

Madrid, Community Of Madrid, Spain (On-Site)

Atlanta, Georgia, United States (Remote)

Dallas, Texas, United States (On-Site)

London, England, United Kingdom (Remote)

View All Jobs

Get notified when new jobs are added by Salesforce

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug