AI Product Manager, Trust & Safety

Hinge is the dating app designed to be deleted

In today's digital world, finding genuine relationships is tougher than ever. At Hinge, we’re on a mission to inspire intimate connection to create a less lonely world. We’re obsessed with understanding our users’ behaviors to help them find love, and our success is defined by one simple metric– setting up great dates. With millions of users across the globe, we’ve become the most trusted way to find a relationship, for all.

About the Role

We’re seeking an AI Product Manager who lives at the intersection of policy, operations, and design—defining how trust & safety features should be built from the ground up for greenfield initiatives coming out of Hinge. You’ll own the end-to-end design and delivery of our AI-driven content moderation and bad-actor detection systems—partnering closely with engineering to help build and ship the AI components that keep our community safe.

Responsibilities

• Define & enable AI-powered T&S pipelines: Partner with AI engineers to design, prototype, and productionize real-time content moderation and bad-actor detection systems—using LLMs, prompt-engineering frameworks, and vendor platforms like Langfuse.
• Translate policy into product: Partner with Hinge and Matchgroup’s Trust & Safety policy team to adapt and implement our standards via automated workflows covering hate speech, self-harm content, fraud, and more.
• Lead the full product lifecycle: Drive discovery, set technical requirements, review prototypes, and guide the engineering team through launch and continuous iteration based on analytics and incidents.
• Set & evolve success metrics: Establish T&S KPIs—moderation throughput, false-positive/negative rates, time-to-resolution, user trust scores—and recalibrate them dynamically across release cycles.
• Collaborate cross-functionally: Split your time between shaping AI roadmaps (30%) and hands-on product strategy & implementation (70%): working day-to-day with Engineering, Design, Research, Legal, and Operations to align priorities and response plans.
• Drive rapid experimentation: Own and implement prompt engineering workflows, A/B tests, LLM error analyses, post-mortems, and continuous safety improvements—fostering a culture of data-backed innovation.
• Own critical decisions: Guide the team on verification thresholds (selfie/ID), reporting workflows, and account actions (warnings, suspensions, escalations).

What We're Looking For

• Experience (3+ years): Product management or AI product development in fast-moving startups or startup environments.
• Technical Acumen: Comfortable partnering deeply with engineers on LLMs, prompt engineering, tracing, and error-analysis tools; able to review model prototypes and guide tuning.
• Proficiency in Python for prototyping and iterating on portions of our AI services.
• Hands-on experience with OpenAI APIs (or similar LLM endpoints) and prompt-engineering techniques, like Chain of Thought reasoning, Retrieval Augmented Generation (RAG), and Structured Outputs.
• Familiarity with LLM tracing/error-analysis platforms (e.g. Langfuse), prompt-engineering libraries, and no/low code tools like n8n.
• Execution-Oriented: Bias for action—prototyping new workflows; breaking down safety concepts into engineer-friendly requirements, sprint plans, and measurable launches.
• Collaboration & Communication: Skilled at translating between technical and non-technical stakeholders (Legal, Compliance, Ops); strong documentation and meeting-facilitation skills.
• Strategic & Adaptable: Thrive in ambiguity—navigate evolving AI tech, shifting threat landscapes, and regulatory changes with startup scrappiness.
• Passion for Innovation & Safety: Eager to explore cutting-edge AI while building inclusive, trustworthy user experiences.
• Startup Background: Proven track record in high-growth or startup environments; comfortable rolling up your sleeves and wearing multiple hats.

Factors such as scope and responsibilities of the position, candidate's work experience, education/training, job-related skills, internal peer equity, as well as market and business considerations may influence base pay offered. This salary range is reflective of a position based in New York City. This salary will be subject to a geographic adjustment (according to a specific city and state), if an authorization is granted to work outside of the location listed in this posting.

As a member of our team, you’ll enjoy:

401(k) Matching: We match 100% of the first 10% of pre-tax 401(k) contributions you make, up to a maximum of $10,000 per year.

Professional Growth: Get an annual Learning & Development stipend once you’ve been with us for three months. You also get free access to Udemy, an online learning and teaching marketplace with over 6000 courses, starting your first day.

Parental Leave & Planning: When you become a new parent, you’re eligible for 100% paid parental leave (20 paid weeks for both birth and non-birth parents.)

Fertility Support: You’ll get easy access to fertility care through Carrot, from basic treatments to fertility preservation. We also provide a stipend towards fertility preservation. You and your spouse/domestic partner are both eligible.

Date Stipend: All Hinge employees receive a $100 monthly stipend for epic dates– Romantic or otherwise. Hinge Premium is also free for employees and their loved ones.

ERGs: We have eight Employee Resource Groups (ERGs)—Asian, Unapologetic, Disability, LGBTQIA+, Raices, Women/Nonbinary, Parents —that hold regular meetings, host events, and provide dedicated support to the organization & its community.

At Hinge, our core values are…

Authenticity: We share, never hide, our words, actions and intentions.

Courage: We embrace lofty goals and tough challenges.

Empathy: We deeply consider the perspective of others.

Diversity inspires innovation

Hinge is an equal-opportunity employer. We value diversity at our company and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We believe success is created by a diverse workforce of individuals with different ideas, strengths, interests, and cultural backgrounds.

If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please let your Talent Acquisition partner know.

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