Customer Service Assistant

About Us

At Hype Tier, we elevate brands through bold strategies and high-impact execution. As a dynamic agency based in Boston, we specialize in empowering businesses with innovative solutions that drive visibility and results. Our team is passionate, driven, and always looking ahead—committed to excellence in everything we do.

Job Description

We are looking for a proactive and detail-oriented Customer Service Assistant to join our team in Boston. This role involves supporting customers by addressing inquiries, resolving issues, and ensuring an outstanding overall client experience. You will play a key role in upholding Hype Tier’s standards of service, communication, and efficiency.

Responsibilities

• Respond to customer inquiries via phone, email, and in-person with professionalism and accuracy

• Process orders, returns, and exchanges while maintaining accurate records

• Collaborate with internal departments to ensure customer needs are met

• Track customer interactions and follow up on unresolved issues

• Maintain a high level of product knowledge to provide accurate support

• Identify opportunities to improve service processes and suggest solutions

Qualifications

• High school diploma or equivalent (Associate’s or Bachelor’s degree is a plus)

• 1+ year of experience in customer service or administrative support

• Excellent communication and problem-solving skills

• Strong organizational abilities and attention to detail

• Proficient in Microsoft Office and comfortable with digital platforms

• Ability to multitask and work under pressure in a fast-paced environment

Benefits

• Competitive salary ($48,000–$54,000 annually)

• Opportunities for professional growth and internal advancement

• Supportive and collaborative work environment

• Paid time off and holidays

• Health, dental, and vision insurance

• Ongoing training and development programs