Customer Support Representative (Hindi speaker)

1 Month ago • 1 Years +

Job Summary

Job Description

The Customer Support Representative will provide personalized assistance and solutions for various customer inquiries through different channels such as chats and emails, ensuring a smooth and exceptional support experience. They will offer knowledgeable help to customers, going the extra mile in providing correct details to customer queries. This role involves adhering to Service Level Agreement (SLA) deadlines for resolving customer complaints promptly and collaborating with internal stakeholders, like the product and payments teams, for quicker resolutions. The representative will also identify and escalate complex customer issues to managers.
Must have:
  • 1 year of experience in customer support/call center
  • Fluent in Hindi, proficiency in English (written and spoken)
  • Proficient knowledge of customer service practices
  • Knowledge of sales principles and methods
  • Able to maintain customer confidentiality
Good to have:
  • Proven track record of analytical skills
  • Excellent verbal and written communication skills
  • Attention to detail
  • Problem-solving skills

Job Details

Growe welcomes those who are excited to:
  • Provide personalized assistance and resolutions for diverse customer inquiries via different channels (chats, emails, etc.), ensuring a seamless and exceptional support experience;

  • Provide knowledgeable help to customers and go the extra mile in providing the correct details to customer queries;

  • Adhere to Service Level Agreement (SLA) deadlines in resolving customer complaints quickly and effectively;

  • Collaborate with internal stakeholders such as the product and payments team for faster resolutions;

  • Identify and escalate customer requests to managers when there’s a complex issue.

We need your professional experience:
  • At least 1 year of experience in customer support/call center;

  • Fluent in Hindi, proficiency in English (written and spoken);

  • Proficient knowledge of customer service, and standard practices and procedures;

  • Knowledge of sales principles and methods;

  • Able to maintain customer confidentiality.

We appreciate if you have those personal features:
  • Proven track record of analytical skills;

  • Excellent verbal and written communication skills;

  • Attention to detail;

  • Problem-solving skills.
We are seeking those who align with our core values:
  • GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;

  • DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;

  • BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.

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About The Company

Here at GROWE, we operate boldly in the iGaming and Entertainment industries, uniting brands worldwide and gathering expertise from diverse markets.

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