IT Helpdesk Admin

WHO WE ARE 🌍

We help creators and businesses automate conversations on Instagram, Messenger, WhatsApp, Telegram, and TikTok. The result? Better engagement, more sales, and real, sustainable growth.

With a diverse team spread across three continents, we’re building the leading Chat Marketing platform that is used — and loved — by more than 1.5 million customers worldwide.

WHO WE'RE LOOKING FOR 🌟

Your mission: keep 30 people in Austin — and even more across Brazil, Spain, and Armenia — connected, productive, and tech-happy.

We’re looking for a hands-on, experienced IT generalist who’ll be the face of IT for employees, marketers and executives. From solving everyday issues to shaping smarter workflows, you’ll be the go-to person keeping our teams connected, and our systems running smoothly.

WHAT YOU'LL DO 🚀

• Onsite support – deliver helpdesk support for macOS and Windows; resolve issues or escalate to global team.
• Administer SaaS & identity – support Google Workspace, Slack, Notion, Okta/SSO, users and group participants, track licenses.
• Run Zoom Rooms & AV – set up, monitor and troubleshoot conference rooms, livestreams and hybrid events; partner with Marketing for local events.
• Manage the network – maintain the Ubiquiti UniFi stack (switching, Wi-Fi, VLANs); monitor performance & security.
• Support new office – coordinate vendors and go-live for a smooth day-one employee experience.
• Lifecycle & inventory – image laptops via Jamf Pro / Intune, Asset Sonar, oversee repairs, maintain asset database and budgets.
• Process & security – document knowledge base runbooks, contribute to SOC 2 / ISO 27001 controls.
• Collaborate globally – share knowledge and participate in on-call rotation with IT peers in Brazil, Spain and Yerevan.

TO SHINE IN THIS ROLE 💥

You’ll need:

• 4-6 years experience in SaaS-first, cloud-native workplaces.
• Clear, friendly communication with employees, non-technical stakeholders, and execs.
• Comfort acting as the solo IT owner for a growing office.
• Deep MacOS and good Windows administration; MDM (Jamf, Intune).
• Good networking fundamentals (TCP/IP, DNS, VLANs, 802.1X) and Ubiquiti UniFi proficiency.
• Proven Zoom Rooms / AV event support.
• Bonus: Okta or similar IDP, low-code automations, physical office build-outs, security/compliance exposure.

🏢 LOCATION & SCHEDULE

Full-time, on-site 4-5 days per week in Austin; occasional after-hours support for events or cutovers.

WHAT WE OFFER 🤗

We care deeply about your growth, well-being, and comfort:

• 📚 Annual professional development reimbursement for conference tickets, online courses, and other relevant resources to help you grow.
• 💙 Comprehensive medical, dental, and vision coverage for you and your dependents.
• 🪴 Hybrid work and generous leave options to prioritize your work-life balance.
• 🍽️ In-office perks, including free meals and snacks.
• 🤝 Company-funded sport activities, annual offsites and team-building events.

We welcome applicants who are currently authorized to work full-time in the United States without the need for visa sponsorship. Please note that we are not able to provide visa sponsorship for this position now or at any point in the future.This includes applicants who currently require or will require sponsorship (e.g., H-1B, O-1, TN) — unfortunately, we are unable to move forward with such applications for this role.

Manychat is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.

This commitment is also reflected through our candidate experience. If you have individual needs that may require an accommodation during the interview process, please indicate this in your application. We will do our best to provide assistance throughout your interview process to ensure you’re set up for success.

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