Manager, Recruitment Operations - FIFA World Cup 26™

2 Months ago • 5-8 Years • Human Resource • Operations • $60,406 PA - $75,000 PA

Job Summary

Job Description

The Recruitment Operations Manager oversees and optimizes all operational aspects of recruitment for temporary staff at the FIFA World Cup 2026™. This role involves process optimization using the ATS, managing recruiter workload, ensuring compliance with regulations across multiple countries, collaborating with HR, Legal, and Immigration, and leading a team of recruiters. Responsibilities include designing and improving recruitment processes, managing the ATS, collaborating with stakeholders, ensuring compliance, and providing leadership and mentorship. The ideal candidate possesses strong project management, analytical, and communication skills, with experience in recruitment operations and large-scale event operations.
Must have:
  • Oversee and optimize recruitment operations
  • Manage ATS and recruitment processes
  • Ensure regulatory compliance
  • Lead and mentor a recruitment team
  • Collaborate with stakeholders
  • Strong project management skills
Good to have:
  • Experience with FIFA World Cup or similar event
  • Knowledge of labor laws in multiple countries

Job Details

Who We Are:

On Location is a premium experience provider, offering world class hospitality, ticketing, curated guest experiences, live event production, and travel management across sports, entertainment, and fashion. From unrivaled access for corporate clients to guests looking for fully immersive experiences at marquee events, On Location is the premier and official service provider to over 150 iconic rights holders, such as the IOC (Paris 2024, Milano Cortina 2026, LA 2028), NFL, NCAA, UFC and PGA of America, and numerous musical artists and festivals. The company also owns and operates a number of unique and exclusive experiences, transforming the most dynamic live events into a lifetime of memories. On Location is a subsidiary of Endeavor, a global sports and entertainment company.

Endeavor is a global sports and entertainment company, home to many of the world’s most dynamic and engaging storytellers, brands, live events, and experiences. The Endeavor network specializes in talent representation through entertainment agency WME; sports operations and advisory, event management, media production and distribution, and brand licensing through IMG; live event experiences and hospitality through On Location; full-service marketing through global cultural marketing agency 160over90; and sports data and technology through IMG ARENA and OpenBet. Endeavor is also the majority owner of TKO Group Holdings (NYSE: TKO), a premium sports and entertainment company comprising UFC and WWE.

THE ROLE 

The Recruitment Operations Manager will be responsible for overseeing and optimizing all operational aspects of the recruitment functions for all temporary staff hired in support of On Location’s hospitality operations at FIFA World Cup 2026™ This role will work closely with the WFO team, Functional Area Leads and HR to ensure a seamless and efficient recruitment processThe Recruitment Operations Manager will be essential in driving efficiency in recruitment operations, managing protocols in the ATS, and providing strategic insights to improve the candidate experience and overall hiring performance  

The ideal candidate will have a strong focus on collaboration, leadership, and operational excellence while maintaining compliance across various levels of onboarding operations. This role requires close partnership with HR, Immigration and Legal, and various stakeholders to meet staffing needs across all workforce functions. 

 

ESSENTIAL FUNCTIONS & RESPONSIBILITIES 

Process Optimization & Recruitment Systems: 

  • Oversee the Applicant Tracking System, standardizing and streamlining procedures to enhance the candidate and hiring manager experience. 

  • Design, implement and continuously improve recruitment processes to ensure efficiency and consistent practices across all programs, utilizing the ATS capabilities to their fullest extent. 

  • Manage recruiter workload and bandwidth to identify potential imbalances in the workflow and create proactive solutions to increase efficiency across the recruitment team. 

  • Collaborate with Workforce Tech Manager to ensure the ATS is properly integrated and optimized for performance. 

  • Monitor the usage of the ATS, ensuring consistency in full-cycle recruitment process is maintained across all roles. 

 

Recruitment Operations Management: 

  • Collaborate with the wider Workforce Operations Team to maintain consistent recruitment operations practices while adapting to the specific needs of the local workforce. 

  • Ensure compliance with all relevant recruitment regulations, employment laws and legal requirements across multiple countries, states and provinces, relevant to the match schedule.  

  • Collaborate with Legal, HR and Immigration Legal to maintain industry knowledge, best practices and changes to regulation that impact recruitment efforts in relevant markets.  

  • Manage a team of Recruiters, providing leadership, mentorship and consistent direction according to organization initiatives against the project. 

  • Assist in organizing and leading on-site training for staff prior to and during FIFA 2026 events. 

  • Collaborate with external vendors and staffing agencies as needed to support recruitment efforts. 

  • Ensure effective communication and alignment across all teams and functional areas involved in the recruitment process.  

 

Workforce Engagement and Retention: 

  • Implement workforce engagement strategy, with workforce experience as a focus 

 

  • Support FAs with workforce recruitment and on site management, ensuring consistency in communication and engagement pre, during and post Tournament. 

 

  • Build excitement around Host City and operations, sharing best practice/ideas with wider Workforce Operations team 

 

QUALIFICATIONS 

Education & Experience: 

  • Bachelor’s Degree in Human Resources, Hospitality, Sports Management, Business, or related field preferred, or equivalent professional experience. 

  • Previous experience in human resources, staffing operations, workforce management, or large-scale event operations. 

  • Previous experience of working on a major sporting event beneficial. 

  • Experience working within one of FIFA World Cup 2026™ Host Countries or Cities; understanding of local culture and labor laws highly advantageous 

  • 5-8 years’ experience in recruitment operations, HR operations or related field, with strong leadership or managerial experience. 

  • Proven track record of optimizing recruitment processes and leveraging technology to improve efficiency. 

  • Experience with Applicant Tracking Systems, HRIS platforms and other recruitment tools. 

 

Skills & Abilities: 

  • Strong project management, analytical, and problem-solving skills, with the ability to leverage data to drive decisions. 

  • Excellent interpersonal skills with the ability to collaborate and communicate effectively at all levels. 

  • In depth knowledge of recruitment processes, best practices and industry trends. 

  • Experience managing a team and developing a team to reach operational goals against tight deadlines. 

  • Ability to manage multiple priorities in a fast-paced, dynamic environment. 

  • Proficiency with workforce management technologies such as Airtable, and Microsoft Office 365. 

  • Ability to work autonomously in a remote setting 

  • Team player with a flexible and positive attitude 

 

TRAVEL REQUIREMENTS 

  • Must be flexible with work hours, including nights, weekends, and holidays. 

  • Domestic travel will be required, with an estimated travel range of 10-15% annually. 

Endeavor unites and brings people together in our love of sport, culture, and entertainment. We understand this can only be accomplished when we lead with a lens of diversity, equity, and inclusion in everything we do. As a global company that drives culture, we strive to reflect the world’s diverse voices.  

Endeavor is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, or religion or belief.

Per local requirements and in the interest of transparency, the range shown below reflects the prevalent current hiring range for this position. Hiring pay rates are based on a number of factors, including location and may vary depending on job-related qualifications, knowledge, skills and experience.  Endeavor strives to provide locally competitive rewards packages, which include base rate along with, as applicable, short- and long-term incentives, growth and developmental opportunities, and robust benefits, such as health care, retirement, vacation and other paid time off, and additional offerings.


Hiring Range Minimum:

$60,406 annually

Hiring Range Maximum:

$75,000 annually

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About The Company

On Location is a global leader in premium experiential hospitality. We offer official ticketing, curated guest experiences, live event production and travel management across sports, entertainment, fashion and culture. On Location provides unrivaled access for corporate clients and fans looking for official, immersive experiences at marquee events, including the Olympic and Paralympic Games, Super Bowl, NCAA Final Four, New York Fashion Week and more. An official partner and/or service provider to over 150 iconic rights holders, such as the IOC (Paris 2024, Milano Cortina 2026, LA 2028), NFL, NCAA, UFC and PGA of America, and numerous musical artists and festivals, the company also owns and operates a number of its own unique experiences. On Location is a subsidiary of Endeavor, a global sports and entertainment company. On Location is an equal opportunity employer, committed to a inclusive workplace environment. Visit onlocationexp.com/careers to explore.

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