VP, Customer Lifecycle Strategy & Operations

Develop and Execute Strategy: Lead the design and execution of a comprehensive, multi-year journey to reduce account attrition and drive growth.

Coordinate Cross-Functional Attrition Council: Facilitate an attrition council composed of executive leadership and key stakeholders to align on strategy and execution.

Lead Program Execution Team:  Establish and lead a team who will act as the program execution layer between the attrition council and cross-functional stakeholders, ensuring successful outcomes.

Stakeholder Collaboration: Work closely with internal and external stakeholders, including Finance, Pricing, IT, Sales, Customer Success, and Legal, to develop and launch attrition-reducing initiatives.

Program Management: Own and coordinate programs across subcommittees, ensuring alignment and effective execution.

Performance Tracking and Reporting: Track program performance, measure impact, and report progress to executive leadership on a weekly basis.

Continuous Improvement: Identify opportunities for improvement and adjust strategies based on performance data and stakeholder feedback.

15+ years experience managing sales, customer success, renewals, or product strategy organizations for large technology companies (Enterprise software / SaaS preferred).

Proven experience in a senior leadership role focused on customer retention, growth strategy, or similar areas.

Strong cross-functional leadership skills with the ability to influence and drive alignment across diverse teams.  Must be highly collaborative with a team oriented approach.

Excellent analytical and problem-solving skills, with a data-driven approach to decision-making.

Experience managing large-scale programs with measurable outcomes that involve cross functional teams (Customer Success, Sales, Product, Professional Services, Legal, Finance, Pricing, and more)

Proven track record of executing on a global scale.

Self-starter with the ability to work through ambiguity and thrives in fast-paced and multifaceted environments; able to deliver within defined timeframes.

Exceptional communication skills, including the ability to present complex information to executive stakeholders.

Degree or equivalent relevant experience required. Experience will be evaluated based on theValues & Behaviors for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

MBA degree

Management consulting experience