VP, Customer Lifecycle Strategy & Operations

1 Month ago • 15 Years + • Operations • $230,600 PA - $402,400 PA

Job Summary

Job Description

The role requires a senior leader to spearhead a multi-year initiative focused on reducing account attrition and accelerating growth. The candidate will need to collaborate with various departments to identify the root causes of attrition, implement solutions, and measure impact. Responsibilities include strategy development and execution, leading an attrition council and a program execution team, stakeholder collaboration with departments such as Finance, Pricing, IT, and Sales. In addition to tracking and reporting the progress to executive leadership, and continuous improvement based on performance data and stakeholder feedback.
Must have:
  • 15+ years in sales or customer success for tech companies
  • Experience in customer retention, or growth strategy
  • Strong leadership skills to influence teams
  • Excellent analytical and problem-solving skills
  • Experience managing cross-functional programs
  • Proven track record on a global scale
  • Ability to work in fast-paced environments
  • Exceptional communication skills
Good to have:
  • MBA degree
  • Management consulting experience

Job Details

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Operations Job Details About Salesforce We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place. Summary:
We are seeking a senior leader to drive a strategic, multi-year initiative focused on reducing account attrition and accelerating growth. This role will require deep cross-functional collaboration with stakeholders from across the company to identify root causes of attrition, implement effective solutions, and measure impact over time.  This is a high-impact role with significant visibility and the opportunity to shape the company’s long-term growth trajectory.

Responsibilities:
  • Develop and Execute Strategy: Lead the design and execution of a comprehensive, multi-year journey to reduce account attrition and drive growth.

  • Coordinate Cross-Functional Attrition Council: Facilitate an attrition council composed of executive leadership and key stakeholders to align on strategy and execution.

  • Lead Program Execution Team:  Establish and lead a team who will act as the program execution layer between the attrition council and cross-functional stakeholders, ensuring successful outcomes.

  • Stakeholder Collaboration: Work closely with internal and external stakeholders, including Finance, Pricing, IT, Sales, Customer Success, and Legal, to develop and launch attrition-reducing initiatives.

  • Program Management: Own and coordinate programs across subcommittees, ensuring alignment and effective execution.

  • Performance Tracking and Reporting: Track program performance, measure impact, and report progress to executive leadership on a weekly basis.

  • Continuous Improvement: Identify opportunities for improvement and adjust strategies based on performance data and stakeholder feedback.

Required Qualifications:
  • 15+ years experience managing sales, customer success, renewals, or product strategy organizations for large technology companies (Enterprise software / SaaS preferred).

  • Proven experience in a senior leadership role focused on customer retention, growth strategy, or similar areas.

  • Strong cross-functional leadership skills with the ability to influence and drive alignment across diverse teams.  Must be highly collaborative with a team oriented approach.

  • Excellent analytical and problem-solving skills, with a data-driven approach to decision-making.

  • Experience managing large-scale programs with measurable outcomes that involve cross functional teams (Customer Success, Sales, Product, Professional Services, Legal, Finance, Pricing, and more)

  • Proven track record of executing on a global scale.

  • Self-starter with the ability to work through ambiguity and thrives in fast-paced and multifaceted environments; able to deliver within defined timeframes.

  • Exceptional communication skills, including the ability to present complex information to executive stakeholders.

  • Degree or equivalent relevant experience required. Experience will be evaluated based on theValues & Behaviors for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

Preferred Qualifications:
  • MBA degree

  • Management consulting experience

Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. For New York-based roles, the base salary hiring range for this position is $251,500 to $402,400.

For Washington-based roles, the base salary hiring range for this position is $230,600 to $368,900.

For California-based roles, the base salary hiring range for this position is $251,500 to $402,400.

For Illinois based roles, the base salary hiring range for this position is $230,600 to $368,900. For Massachusetts based roles, the base salary hiring range for this position is $230,600 to $368,900. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.

Similar Jobs

Prophecy - AI Growth Marketer

Prophecy

San Francisco, California, United States (Remote)
13 Hours ago
DataVisor - Quality Assurance Engineer

DataVisor

Japan (Remote)
1 Month ago
Neolytix - Corporate Communications Associate

Neolytix

Gurugram, Haryana, India (Hybrid)
3 Weeks ago
BlueJeans - Lead Engineer - API/Platform

BlueJeans

Bengaluru, Karnataka, India (On-Site)
8 Months ago
Rippling - Staff Backend Engineer, Data Bridge

Rippling

San Francisco, California, United States (On-Site)
5 Months ago
Marsh McLennan - Coordinator - Insurance Operations

Marsh McLennan

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (Hybrid)
1 Month ago
NinjaVan - Internship (Operation Excellence)

NinjaVan

Shah Alam, Selangor, Malaysia (On-Site)
8 Months ago
Tesla - Operations Coordinator

Tesla

Brno, South Moravian Region, Czechia (On-Site)
4 Months ago
undefined - Order to Cash Operations Associate

Gurugram, Haryana, India (On-Site)
1 Month ago
Playtika - LMS Operation & Learning Partner

Playtika

Israel (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Contentstack - Product Manager, Access & Security

Contentstack

Bengaluru, Karnataka, India (On-Site)
2 Months ago
Tide - Senior Product Marketing Manager (Commercial Manager)

Tide

United Kingdom (Remote)
13 Hours ago
WebFX - AI Digital Marketing Specialist

WebFX

Guatemala (On-Site)
2 Weeks ago
Dialpad AI - Account Executive, Commercial

Dialpad AI

Austin, Texas, United States (On-Site)
2 Months ago
Tekion Corp - Accounts Receivable and Collections Specialist

Tekion Corp

Cincinnati, Ohio, United States (On-Site)
1 Month ago
CyberArk - Java & Angular Full Stack for EPM

CyberArk

Israel (On-Site)
2 Months ago
bytedance - Innovation Tech Solution Sales

bytedance

Hanoi, Hanoi, Vietnam (On-Site)
2 Months ago
Axon - Senior Project Manager, Commercial Operations

Axon

Boston, Massachusetts, United States (On-Site)
1 Month ago
Remote - Account Executive - Southeast Asia

Remote

Singapore (On-Site)
13 Hours ago
HYCU - Business Systems Operations Manager (Sales Operations)

HYCU

Bengaluru, Karnataka, India (Hybrid)
2 Weeks ago

Get notifed when new similar jobs are uploaded

Jobs in Dallas, Texas, United States

big red button - Senior Network Gameplay Programmer

big red button

Los Angeles, California, United States (Remote)
2 Weeks ago
IGN - Vice President, Consumer Sales

IGN

Los Angeles, California, United States (Hybrid)
2 Days ago
Riot Games - Staff Software Engineer - VALORANT, Foundations, Build Platforms

Riot Games

Los Angeles, California, United States (On-Site)
1 Month ago
C10 Labs - AI Fellow- BioTech and Life Sciences

C10 Labs

Cambridge, Massachusetts, United States (Hybrid)
2 Months ago
Reddit - Staff Frontend Engineer (Internal Applications)

Reddit

United States (Remote)
1 Month ago
Toast - Territory Account Executive

Toast

Danbury, Connecticut, United States (On-Site)
2 Weeks ago
Apple - Physical Design Methodology CAD Engineer

Apple

San Diego, California, United States (On-Site)
1 Week ago
Scale AI - Technical Product Manager

Scale AI

San Francisco, California, United States (On-Site)
2 Months ago
entrata - Software Engineer, Payments

entrata

Lehi, Utah, United States (Hybrid)
1 Month ago
Trend Micro - Field Sales Engineer

Trend Micro

Raleigh, North Carolina, United States (On-Site)
4 Weeks ago

Get notifed when new similar jobs are uploaded

Operations Jobs

Open Systems Technologies - Franchise Operations Executive

Open Systems Technologies

Sydney, New South Wales, Australia (On-Site)
1 Week ago
WebTech Corporation - Machine Operator

WebTech Corporation

Export, Pennsylvania, United States (On-Site)
1 Month ago
Sporty - IN ASSOCIATE - Games Operations

Sporty

Mumbai, Maharashtra, India (On-Site)
1 Year ago
TALA - People Operations Generalist

TALA

India (Remote)
2 Weeks ago
Gupta Media - IT Operations Manager

Gupta Media

Boston, Massachusetts, United States (On-Site)
1 Month ago
Tesla - Vehicle Readiness Operations Manager

Tesla

Berlin, Berlin, Germany (On-Site)
4 Months ago
beghou consulting - Sr. Consultant, Commercial Operations & Analytics

beghou consulting

New York, New York, United States (Hybrid)
1 Month ago
JDA - Strategic Operations Program Support Director

JDA

Monterrey, Nuevo Leon, Mexico (On-Site)
1 Month ago
GOAT Group - Supervisor, Operations

GOAT Group

Philippines (On-Site)
1 Month ago
undefined - Procure to Pay Operations Senior Analyst

Bengaluru, Karnataka, India (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

About The Company

We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing wellanddoing good – you've come to the right place.

Singapore (Hybrid)

Singapore (Hybrid)

Singapore (Hybrid)

Hyderabad, Telangana, India (On-Site)

Hyderabad, Telangana, India (Remote)

San Francisco, California, United States (On-Site)

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)

Bengaluru, Karnataka, India (Hybrid)

Atlanta, Georgia, United States (On-Site)

View All Jobs

Get notified when new jobs are added by Salesforce

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug