Customer Project Manager

Description

Position Overview:

Key Responsibilities:

• Client Relationship Management:
• Serve as the primary point of contact for customers throughout the project lifecycle.
• Establish and maintain strong, long-lasting client relationships.
• Understand customer needs and expectations and ensure they are met or exceeded.
• Conduct regular meetings with clients to review project progress, milestones, and risks.
• Project Planning & Execution:
• Lead project planning sessions to define scope, objectives, timelines, and deliverables.
• Develop detailed project plans and timelines, ensuring all stakeholders are aligned.
• Monitor and manage project scope, schedule, and costs.
• Team Coordination & Communication:
• Collaborate with cross-functional teams to deliver on customer requirements.
• Lead project meetings and ensure that the team has the necessary resources to succeed.
• Risk Management:
• Identify potential project risks and develop mitigation strategies.
• Proactively address issues and bottlenecks that may arise during the project.
• Quality Assurance & Delivery:
• Ensure the project meets or exceeds customer expectations by monitoring quality assurance standards.
• Manage the handoff of the final deliverable to the customer and ensure they are satisfied with the outcome.
• Budget & Resource Management:
• Create and manage project budgets, ensuring that costs stay within the allocated limits.
• Track resource allocation and adjust as needed to ensure the project stays on track.
• Post-Project Evaluation & Reporting:
• Gather feedback from clients to ensure satisfaction and identify areas for improvement.
• Document lessons learned and contribute to improving the company’s project management processes.

Skills & Qualifications:

• Education: Bachelor’s degree in Business, Project Management, or a related field. PMP or similar certification preferred.
• Experience:
• Proven experience in project management, preferably in a customer-facing role.
• Familiarity with project management tools (e.g., MS Project, Jira, Asana).
• Experience managing multiple projects simultaneously and meeting deadlines.
• Skills:
• Strong interpersonal and communication skills, with the ability to manage customer expectations.
• Excellent problem-solving abilities and adaptability in fast-paced environments.
• Strong organizational and time management skills.
• Knowledge of project management methodologies (Agile, Waterfall, etc.).

Key Attributes:

• Client-focused with an ability to build trust and maintain strong relationships.
• Detail-oriented, with a commitment to delivering quality results.
• Ability to work both independently and as part of a team.
• Strong leadership and team management capabilities.

 

Benefits   
 
We care deeply about each other and the work we do, and our perks are just one way we demonstrate this. We offer a comprehensive benefits package, including (but not limited to):
• 401(k) matching 
• Unlimited PTO
• Employee Stock Purchase Plan options 
• Health/dental/vision insurance coverage 
• Wellness benefits (Calm app, gym reimbursement, ERG groups, etc)
• Employee Assistance Programs (EAP) (mental health, financial advice, legal guidance, and more)
• Fertility options 
• Pregnancy support
• Pet insurance
• Enhanced parental leave
• Disability coverage
As required by applicable Pay Transparency laws, Ookla provides a range for the base pay. Factors that may be used to determine your actual pay may include your specific job related knowledge, skills, experience, and geographic location. The base pay for this position ranges from $80,000/year up to $117,000/year.
   
If you’re passionate about joining the work we’re doing, we welcome your application and encourage applicants with both traditional and non-traditional experience that makes them an excellent candidate for the role. We strongly believe diversity of all kinds makes us better. We are an equal opportunity employer actively working to build an inclusive workforce at all levels of the company. [Read our latest diversity report from our parent company here.] Ookla is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other characteristic protected by law.   
  
 
Ookla is a division of Ziff Davis.