Customer Services Associate - Onboarding & Account Opening

1 Month ago • 2-3 Years • Account Management

Job Summary

Job Description

Interactive Brokers Japan Pte. Ltd. is seeking a Customer Services Associate for their Application Service Group (ASG) in Tokyo. This role involves providing high-quality client service to retail and institutional clients, facilitating client onboarding, and building long-term relationships. Responsibilities include corresponding with clients via various channels, researching and resolving account opening process issues, multitasking with emphasis on AML and KYC knowledge, learning the IBA brokerage platform and policies, collaborating with Legal and Compliance, identifying and escalating complex issues, and troubleshooting client concerns. The role requires a bachelor's degree, 2-3 years of client service or financial service experience, fluency in Japanese, and good English communication skills. Familiarity with brokerage or corporate banking is preferred. The position offers a hybrid work arrangement.
Must have:
  • Bachelor's degree
  • 2-3 years client service/financial service experience
  • Native Japanese
  • Good written and oral English communication
  • Familiarity with brokerage/corporate banking
  • Strong research & problem-solving skills
  • MS Office proficiency
Good to have:
  • Cantonese and Mandarin advantageous
  • Experience in financial services industry
  • Extraordinary attention to detail
  • Strong communication skills
  • AML and KYC knowledge
  • Ability to work independently and as part of a team
Perks:
  • Competitive Salary
  • Annual performance-based bonus
  • Stock grant
  • Social Security / Insurance benefits
  • Competitive Annual Leave
  • Daily lunch
  • Modern offices with great metro access
  • Great work-life balance
  • Exposure to global financial products, markets and clientele
  • Opportunities for career progression
  • Hybrid work arrangement

Job Details

Company Overview

Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.

IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments.

Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.

 

Interactive Brokers Japan Pte. Ltd. is expanding its Application Service Group (ASG) within the New Accounts Department at our Japan location. We are searching for candidates with prior experience in the financial services industry, extraordinary attention to detail, and strong communication skills. The client service department liaises with Interactive Brokers' retail and Institutional clients.

 

The IBJ ASG is accountable for providing high-quality client service to our sophisticated retail clients, HNWIs, financial advisors, hedge fund operators, corporates, and other broker-dealers. We aim to facilitate client onboarding by providing account opening guidance while building and maintaining long-term client relationships as we expand our global service offerings. As part of the ASG, the successful candidate will be the first and most important impression new clients have of Interactive Brokers.

 

Responsibilities

  • Correspond to inquiries and concerns externally with retail and institutional clients via in-person meetings, telephone, e-mail and online messaging, internally to sales representatives and Client service representatives;
  • Research and resolve a wide variety of client questions and/or issues on the account opening process;
  • Multitask with a strong emphasis on AML and KYC knowledge while dealing with incoming client queries;
  • Learn all aspects of the IBA brokerage platform and policy that offer alternatives to satisfy client concerns while complying with policies, practices and procedures;
  • Work closely with Legal and Compliance, Program Developers, and Project Managers to ensure compliance with new and existing procedures and regulatory requirements;
  • Ability to identify, analyze, and escalate complex issues;
  • Excellent troubleshooting and problem-resolution skills;
  • Taking personal responsibility for identifying client needs while providing a high-value experience;
  • Efficient, self-motivated and hard working in a dynamic and fast-paced environment; and
  • Work closely with other New Account teams and the Risk Assessment Team to ensure all financial crime risks are reviewed and evaluated.

 

Qualifications & Experience:

  • Bachelor's degree
  • Experience:  2-3 years in Client Service and/or Financial Service preferred. Fresh graduates with a Finance, Law, Accounting, or Information Systems, etc. who are motivated and demonstrate the right aptitude will also be considered;
  • Native in Japanese and good in written and oral communication skills in English; Cantonese and Mandarin is advantageous
  • Minimum of 2 years experience and familiarity, preferably gained in brokerage or corporate banking. Demonstrates knowledge in handling client concerns and issues with tact and diplomacy;
  • Strong research, investigatory, and problem-solving skills;
  • Able to multitask various projects and firm initiatives;
  • Intermediate experience with MS Outlook, MS Word, and MS Excel; and
  • Ability to work independently and effectively as part of a team while handling multiple tasks and responsibilities simultaneously.

Company Benefits & Perks

  • Competitive Salary, annual performance-based bonus and stock grant
  • Social Security / Insurance benefits
  • Competitive package of Annual Leave
  • Daily lunch ordered in house with fully stocked kitchen
  • Modern offices with great access to metro
  • Great work life balance
  • Unique opportunity to gain exposure to global financial products, markets and clientele
  • Opportunities for career progression and job scope expansion in a global company with growing local presence
  • Hybrid work arrangement role permitting

 

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About The Company

Interactive Brokers Group, Inc. (NASDAQ: "IBKR") is a direct access electronic broker catering to the needs of professional and frequent traders, institutional investors, financial advisers, and introducing brokers. For over 40 years, Interactive Brokers has been the pioneer of the electronic trading revolution. We rapidly scaled from a small U.S. options market-maker into a sizable global trading firm by leveraging the power of technology and automation. We are committed to delivering value through technological innovation and providing our clients with unprecedented access to global markets at the lowest cost.

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