Customer Support Representative (German)

9 Months ago • All levels • Customer Service

Job Summary

Job Description

Playrix, a leading mobile game developer, is seeking a dynamic Customer Support Representative to join our team in Ireland. You'll provide technical support for our free-to-play mobile games across multiple platforms, engage with a global player base, and collaborate with various departments to resolve issues. Your role will involve managing player tickets, offering technical advice, identifying and prioritizing problems, and enhancing our support services.
Must have:
  • Excellent communication skills in English and German (verbal and written)
  • Ability to grasp technical concepts and explain them clearly
  • Experience playing mobile games preferred
Perks:
  • Flexibility at work (remote work)
  • Voluntary health insurance
  • Fully paid vacation days and sick leave
  • Gym membership and fitness app reimbursements
  • Professional development opportunities
  • Discounts on English language courses
  • Company events and merch

Job Details

Customer Support Representative (German)

About the company

Playrix is ​​one of the most successful mobile game development companies 
in the world. In terms of mobile application revenue, we rank first in Europe 
and are in the top 3 worldwide. Our games have been installed 2.3 billion times (that's a third of the world's population!) and more than 30 million people around the world play them every day.

Team, about the role

Come and be a part of the exciting world of mobile game support at Playrix! We specialize in licensing, promoting, and marketing mobile games developed by Playrix, one of the world's top ten highest-grossing mobile developers. We are currently seeking a dynamic Customer Support Representative based in Ireland.

By joining us, you'll have the opportunity to assist and support the players of such hit game as Homescapes, enjoyed by millions of people worldwide.

Tasks

  • Being a go-to expert who provides tech support for our free-to-play mobile games’ multiple platforms (manage player tickets with the help of support engineers)
  • Engaging with a global player base, offering technical advice and assistance
  • Identifying, prioritizing, and swiftly resolving issues, collaborating with diverse departments such as production, QA, design, programming, legal, and marketing for seamless solutions
  • Using your research skills to come up with solutions and enhance our support services

Requirements

  • Excellent communication skills in English, both verbal and written
  • Excellent communication skills in German, both verbal and written
  • A knack for swiftly grasping technical concepts and explaining them to users with different levels of technical expertise
  • Experience playing mobile games is preferred

Our Perks

Flexibility at work

  • For most positions we offer a flexible schedule, and employees can work from anywhere in the world (except for the Russian Federation and the Republic of Belarus). You can do your work however and wherever you like — we only evaluate your results.

Caring for health and well-being
  • We provide voluntary health insurance for employees and their children, and reimburse online sessions with a psychologist.
  • We offer fully paid vacation days and sick leave. In certain circumstances, you can request additional days off.
  • We support leading a healthy lifestyle and reimburse the cost of gym memberships and fitness app subscriptions.
Professional development and education
  • We pay for participation in specialized conferences and courses and hold our own internal conferences.
  • We offer discounts on English language courses and courses for the languages of the countries in which the company operates.
Events and merch
  • We regularly hold offline events like team meetings, big corporate parties, and informal office parties.
  • We also regularly organize fun competitions, quizzes, hackathons, and online fitness challenges.
  • We have a merch store with an internal currency you can use to buy unique gifts. We give out this currency as a gift for significant dates, and you can earn more by participating in events and company activities.

Work Format

Remote or from one of the company’s offices

Similar Jobs

Playground Games - Lead Gameplay Animator

Playground Games

Royal Leamington Spa, England, United Kingdom (On-Site)
7 Months ago
ISS Stoxx - Software Test Engineer (Automation)

ISS Stoxx

Makati City, Metro Manila, Philippines (Hybrid)
1 Month ago
Epic Games - Tech Art Producer

Epic Games

Cary, North Carolina, United States (On-Site)
3 Months ago
Simcorp - Senior/Lead Onboarding Project Manager

Simcorp

Manila, Metro Manila, Philippines (Hybrid)
1 Month ago
Ion - DBA Administrator

Ion

Italy (Hybrid)
9 Months ago
Telnyx - Developer Support Specialist

Telnyx

Amsterdam, North Holland, Netherlands (On-Site)
2 Months ago
sinch  - Senior Executive - Technical Support

sinch

Noida, Uttar Pradesh, India (On-Site)
1 Week ago
TransUnion - Premier Customer Support Relationship Consultant

TransUnion

Alpharetta, Georgia, United States (Hybrid)
2 Weeks ago
Amber - Customer Support Agent with English and Japanese

Amber

Montreal, Quebec, Canada (Remote)
3 Weeks ago
Lurkit - Customer Success Manager (NA time zone) - Remote

Lurkit

Stockholm, Stockholm County, Sweden (Remote)
4 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Sprinkler - Managed Services Consultant

Sprinkler

Doha, Doha Municipality, Qatar (On-Site)
2 Months ago
Xentrix studios - Lighting – Senior Artist

Xentrix studios

India (On-Site)
8 Months ago
WebFX - Jr. Web Designer

WebFX

Harrisburg, Pennsylvania, United States (On-Site)
9 Months ago
Figma - Software Engineer, Platform Engineering

Figma

San Francisco, California, United States (Remote)
1 Week ago
Epic Games - Senior Software Engineer

Epic Games

Canada (On-Site)
4 Months ago
EvenUp - Staff Backend Engineer, Growth

EvenUp

Toronto, Ontario, Canada (Hybrid)
4 Months ago
metrick minds - Freelance Animator

metrick minds

Germany (Remote)
2 Months ago
CookUnity - Fulfillment Operations Manager II

CookUnity

New York, United States (On-Site)
1 Week ago
Aledade - Clinical Documentation Integrity Specialist - QA

Aledade

Chicago, Illinois, United States (Remote)
1 Month ago

Get notifed when new similar jobs are uploaded

Jobs in Ireland

playrix  - HR Generalist

playrix

Ireland (Remote)
3 Months ago
playrix  - Senior QA Engineer (Core Team)

playrix

Ireland (Remote)
3 Months ago
DataVisor - Senior Technical Account Manager (TAM)

DataVisor

Ireland (On-Site)
1 Week ago
Tesla - Delivery Advisor

Tesla

Dublin, County Dublin, Ireland (On-Site)
5 Months ago
Toast - Senior Security Data Engineer

Toast

Dublin, County Dublin, Ireland (Hybrid)
1 Month ago
Rippling - Sales Development Representative, Outbound - French Speaking

Rippling

Dublin, County Dublin, Ireland (Hybrid)
1 Month ago
Notion - Account Executive, Mid-Market, Southern Europe

Notion

Dublin, County Dublin, Ireland (On-Site)
3 Weeks ago
Tesla - Sales Advisor

Tesla

Dublin, County Dublin, Ireland (On-Site)
5 Months ago
cyara - Sales Value Consultant

cyara

Skibbereen, County Cork, Ireland (Hybrid)
4 Months ago
Riot Games - Senior Narrative Designer - R&D Shanghai

Riot Games

Dublin, County Dublin, Ireland (On-Site)
8 Months ago

Get notifed when new similar jobs are uploaded

Customer Service Jobs

CAE - Customer Service/Support Representative Part-Time

CAE

Scottsdale, Arizona, United States (On-Site)
1 Year ago
sinch  - Manager - Technical Support (Voice Services)

sinch

Noida, Uttar Pradesh, India (On-Site)
1 Week ago
Kavalirio - Help Desk Support I

Kavalirio

Louisville, Kentucky, United States (On-Site)
1 Month ago
Stem,  Inc  - Tier 2 Support Specialist

Stem, Inc

Broomfield, Colorado, United States (On-Site)
3 Weeks ago
Reddit - Community Operations - Customer Support Role

Reddit

Ireland (Remote)
2 Weeks ago
Interactive Brokers - Senior Technical Support- Windows (L2)

Interactive Brokers

Kowloon, Hong Kong (On-Site)
2 Months ago
Square - Retail Customer Service

Square

Glasgow, Scotland, United Kingdom (On-Site)
1 Week ago
Dream Sports - Customer Success Executive

Dream Sports

Mumbai, Maharashtra, India (On-Site)
5 Months ago
Synthesia - Senior Customer Success Manager - French Speaking

Synthesia

London, England, United Kingdom (Hybrid)
2 Weeks ago
Xplor Technologies - Customer Success Manager

Xplor Technologies

Melbourne, Victoria, Australia (Hybrid)
1 Week ago

Get notifed when new similar jobs are uploaded