Director, Technical Account Management

1 Month ago • 10 Years + • Account Management • $240,000 PA - $270,000 PA

Job Summary

Job Description

Aerospike is seeking a Director of Technical Account Management to lead customer success for its real-time data platform. This role involves directly engaging with customers and internal teams to drive onboarding, adoption, and expansion, ensuring customer outcomes and value realization. The Director will act as a trusted technical advisor to executive stakeholders at Fortune 500 companies, owning the customer journey from onboarding to ongoing success. This position is crucial for ensuring customer success, driving revenue growth, and maintaining strong client relationships. The Director will also influence product roadmap and advocate for customer needs across internal teams.
Must have:
  • 10+ years experience in Customer Success or Professional Services
  • At least 5 years in a senior leadership role
  • Excellent leadership, communication, and cross-functional influence
  • Experience building and managing global teams
  • Strong operational acumen and ability to own metrics
  • Excellent communication, documentation, and presentation skills
  • Ability to travel 20%-50%
Good to have:
  • Master's degree or MBA
  • Experience with SQL or NoSQL
  • Familiarity with AI/ML in post-sales operations
  • Experience managing executive relationships with customers
  • Progressive experience leading post-sales or customer success teams in SaaS

Job Details

At Aerospike, we dream big and deliver even bigger. Our mission is to unleash the power of the world’s real-time data with a database built for infinite scale, speed, and sustainability.

We empower companies to tackle seemingly insurmountable challenges and achieve what’s never been done before. That’s why we developed the world’s leading real-time database—powering mission-critical applications for the most innovative, category-disrupting organizations.

Aerospike enables extreme-scale, real-time applications that:

  • Fight fraud in microseconds.
  • Drive dramatic increases in shopping cart size.
  • Power global digital payments.
  • Deliver hyper-personalized user experiences to tens of millions.

Industry leaders like Airtel, Experian, Nielsen, PayPal, Snap, Verizon Media, and Wayfair trust Aerospike as the foundation for their future. They rely on us to act in the moments that matter.

Headquartered in Mountain View, California, with offices in London, Bangalore, and Tel Aviv, Aerospike is the uncontested leader in next-generation, always-on, hyperscale data solutions. Unlike legacy NoSQL systems, our patented Hybrid Memory Architecture unlocks today’s hardware to deliver unimaginable performance and value for the most demanding data workloads—from the edge, to the core, to the cloud.

If you're ready to shape the future of data, join us.

Overview

The Director of Technical Account Management is a senior customer success leader with previous experience working with a highly technical product suite. With a high degree of autonomy and minimal supervision, this role is responsible for driving Onboarding, Adoption and Expansion globally by directly engaging with customers, partners, and internal teams to deliver customer outcomes and value realization based on Aerospike’s real-time data platform.

This is a highly impactful post-sales client-facing role that demands fluency in strategic leadership, account engagement, customer advocacy, and cross-functional collaboration. The Director is expected to guide program strategy and is crucial for ensuring customer success, driving revenue growth, and maintaining strong, long-term client relationships. The Director serves as a key program advisor during both pre-sales and post-sales phases, setting the vision and strategy for the TAM department, aligning it with overall business goals and customer needs.

Key Responsibilities

Strategic Leadership & Team Building

  • Establish and lead the global TAM function to deliver incredible services experiences, grow services revenue, and contribute to strategic programs.

  • Own and deliver traditional customer success metrics including monthly reporting, critical incident management, customer health, and customer satisfaction benchmarks.

  • Define and implement scalable processes, tools, and best practices to ensure an exceptional and consistent customer experience.

  • Foster a culture of customer obsession, innovation, and proactive problem-solving within the organization.

Customer Engagement & Success

  • Act as a trusted technical advisor to executive stakeholders and technical decision-makers at Fortune 500 companies across industries (Finance, Telco, AdTech/MarTech, Retail/E-commerce).

  • Own the customer journey, covering onboarding, adoption, and ongoing success ensuring measurable business outcomes for customers.

  • Act as a trusted executive sponsor and strategic advisor to Aerospike’s most critical and high-profile customers, ensuring alignment between their objectives and Aerospike’s solutions.

  • Drive proactive customer health monitoring, leveraging analytics to anticipate challenges and deliver timely interventions.

Cross-Functional Collaboration

  • Partner closely with Sales and Sales Leadership to develop strategic account plans that prioritize customer outcomes, retention, and upsell opportunities.

  • Partner with Sales and Sales Leadership on business reviews ensuring customers gain continuous value from their investment in Aerospike.

  • Collaborate with Product Management and Engineering to translate customer feedback into actionable insights that shape the product roadmap.

  • Advocate for customer needs across internal teams, ensuring alignment between support, product, sales, and engineering.

Minimum Qualifications

  • Bachelor’s Degree in Engineering, Computer Science, Information Technology, or equivalent.

  • 10+ years of experience in Customer Success, Professional Services, or a related field, with at least 5 years in a senior leadership role.

  • Excellent leadership, communication, and cross-functional influence—trusted by engineers, go-to-market  teams, and executive stakeholders alike. 

  • Ability to influence cross-functional teams, ensuring seamless collaboration between sales, product, and engineering.

  • Experience building and managing global teams, with a focus on operational excellence and customer-centricity in high-growth startup environments.

  • Strong operational acumen—can own metrics, capacity planning, and continuous improvement across geos and functions.

  • Excellent communication, documentation, and presentation skills.

  • Ability to travel 20%–50%.

Preferred Qualifications

  • Master’s degree or MBA a plus.

  • Experience with SQL or NoSQL, and other large-scale data technologies.

  • Familiarity with AI/ML in post-sales success operations, including case deflection, intelligent routing, and TAM productivity tooling.

  • Prior experience managing and nurturing executive relationships with customers, including management of executive-level escalations

  • Demonstrated progressive experience leading post-sales or customer success teams in a SaaS or subscription enterprise software company.

 

Aerospike is an Equal Opportunity Employer. We are committed to providing an environment free from discrimination on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.

Join us at Aerospike and be part of a dynamic team that is shaping the future of data management. Salary Range for California Based Applicants: [$240,000 - $270,000] (actual compensation will be determined based on experience, location, and other factors permitted by law).

Similar Jobs

C3 IoT - Software Engineer - Generative AI

C3 IoT

Guadalajara, Jalisco, Mexico (On-Site)
2 Weeks ago
Sporty - CS Saas Frontend Developer

Sporty

(Remote)
1 Year ago
Adyen - Enterprise Account Manager, Adyen for Platforms

Adyen

New York, United States (Hybrid)
2 Months ago
GoMotive - Area Vice President - Strategic Sales

GoMotive

United States (Remote)
2 Weeks ago
Wolters Kluwer - Principal Product & Application Architect

Wolters Kluwer

Minneapolis, Minnesota, United States (Hybrid)
1 Month ago
Coda - Global Payroll Specialist

Coda

Singapore (Hybrid)
2 Weeks ago
Match Group - Senior Accountant

Match Group

Dallas, Texas, United States (Hybrid)
2 Weeks ago
Sierra - Enterprise Account Executive

Sierra

Atlanta, Georgia, United States (On-Site)
4 Months ago
Demandbase - Growth Account Director

Demandbase

United Kingdom (Remote)
1 Month ago
Site Core - Commercial Account Manager - Install Base

Site Core

Sydney, New South Wales, Australia (On-Site)
3 Weeks ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Veeam Software - Application Security Engineer

Veeam Software

Prague, Czechia (Remote)
2 Months ago
NCR Voyix - Software Engineer III

NCR Voyix

Hyderabad, Telangana, India (On-Site)
1 Month ago
appier - Sales Manager (IC, Hunter), Ad Cloud

appier

Tokyo, Japan (Hybrid)
2 Months ago
Tencent - Tencent Cloud - Senior Cloud Architect (R&D & Solution Design)

Tencent

Singapore (On-Site)
8 Months ago
legion - Senior Software Engineer

legion

Bucharest, Bucharest, Romania (Hybrid)
2 Weeks ago
Egnyte - Senior Director, Field Marketing

Egnyte

Raleigh, North Carolina, United States (On-Site)
2 Weeks ago
PayPal - Account Executive - Field Sales

PayPal

Munich, Bavaria, Germany (On-Site)
1 Week ago
appzen - Enterprise Account Executive

appzen

Atlanta, Georgia, United States (Remote)
2 Weeks ago
Nice - Commercial Account Executive

Nice

California, United States (On-Site)
1 Month ago
Sailpoint - Principal Engineer - Platform Architecture

Sailpoint

San Jose, California, United States (Remote)
1 Month ago

Get notifed when new similar jobs are uploaded

Jobs in United States

HCL Tech - Tech Lead - embedded linux, java, python

HCL Tech

Washington, United States (On-Site)
2 Months ago
Landed - Sales Development Representative

Landed

United States (Remote)
1 Week ago
NXP - Semiconductor Maintenance Technician – Etch

NXP

Chandler, Arizona, United States (On-Site)
1 Month ago
Apple - Physical Design Methodology CAD Engineer

Apple

Beaverton, Oregon, United States (On-Site)
1 Month ago
GHX - Inventory Specialist

GHX

Tallahassee, Florida, United States (On-Site)
2 Months ago
Dave Ramsey - Backend Engineers (Mid-Level)

Dave Ramsey

Franklin, Tennessee, United States (On-Site)
1 Month ago
Sailpoint - Sales Operations Analyst - Strategic

Sailpoint

Austin, Texas, United States (On-Site)
2 Months ago
Apple - Automation QA Engineer

Apple

Cupertino, California, United States (On-Site)
1 Month ago
Britive - SOFTWARE ENGINEER

Britive

California, United States (Remote)
7 Months ago
Keywords International - Project Lead - AI

Keywords International

San Francisco, California, United States (Remote)
1 Week ago

Get notifed when new similar jobs are uploaded

Account Management Jobs

Ziff Davis - Ekahau Account Manager EMEA

Ziff Davis

Poland (Remote)
3 Weeks ago
Alpha Sense - Strategic Account Executive, Global, Corporate

Alpha Sense

New York, United States (Remote)
1 Month ago
Paytm - Key Account Manager - Enterprise Mid Market

Paytm

Ahmedabad, Gujarat, India (On-Site)
1 Month ago
Toast - Retail Account Executive

Toast

Green Bay, Wisconsin, United States (On-Site)
1 Month ago
Toast - Territory Account Executive

Toast

New York, United States (On-Site)
1 Month ago
Tesla - Account Manager - Czech Republic

Tesla

Central Bohemian Region, Czechia (On-Site)
5 Months ago
Toast - Midwest Flex Account Executive

Toast

Columbus, Ohio, United States (On-Site)
1 Month ago
Toast - Retail Account Executive

Toast

Mountain View, California, United States (Hybrid)
1 Month ago
Prepared - Account Executive

Prepared

California, United States (Remote)
1 Week ago
CoolGames - Financial Accountant

CoolGames

Amsterdam, North Holland, Netherlands (On-Site)
3 Weeks ago

Get notifed when new similar jobs are uploaded

About The Company

Headquartered in Mountain View, California, Aerospike also has a global presence with offices in London, Bangalore, and Tel Aviv. Aerospike does not accept resumes from staffing agencies with which we do not have a written agreement and specific engagement for a particular opening. Our employment activities, inquiries, and offers are managed through our HR/Talent department, and all candidates are presented through this channel only. We do not accept unsolicited resumes.

Bengaluru, Karnataka, India (Hybrid)

Bengaluru, Karnataka, India (Hybrid)

Bengaluru, Karnataka, India (Hybrid)

Austin, Texas, United States (On-Site)

Bengaluru, Karnataka, India (Hybrid)

Bengaluru, Karnataka, India (Hybrid)

Mountain View, California, United States (On-Site)

United States (Remote)

United States (Remote)

View All Jobs

Get notified when new jobs are added by AeroSpike

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug