Gainsight Administrator

SurveyMonkey is the world’s most popular platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-powered technology, it’s like having a team of expert researchers at your fingertips.

Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at surveymonkey.com.

What we’re looking for

We’re looking for a Gainsight Administrator to join our global Business Systems team. This role will collaborate closely with our GTM Applications team to optimize the current Gainsight/Salesforce platforms. You will enhance end user experiences by streamlining business processes and implementing technical solutions. As a solution architect, you will be responsible for the scalability, development, and integration of our Gainsight & Salesforce instances, with a focus on our Customer Success organization. If you are looking for an opportunity to bring your creative solution skills & work in an agile, fast-paced organization, while driving significant business impact, then this is the role for you.

What you’ll be working on

• Collaborate with Customer Success, Sales, Marketing & Operations leaders and your scrum team to translate their desired business outcomes into scalable processes, requirements & solutions
• Solve low to moderate complexity business and technical problems by analyzing and evaluating current business processes and recommending a technical solution & plan 
• Constantly evaluate data flows, day-to-day experiences, data security / privacy, and add-on packages to drive impact (measured in effectiveness of processes, acceleration of sales & scalability of operations along with security of our data)
• Drive introduction of new solutions - both in building or optimizing internal process, or in implementing new third-party tools into our technology ecosystem
• Build and maintain expert knowledge of the Gainsight & Salesforce ecosystem architecture, flows, and optimal configurations 
• Maintain program documentation, project plans, and change management history

We’d love to hear from people with

• 2+ years of working with a 100+ seat Gainsight/Salesforce instance coupled with strong understanding of standard business processes (Marketing, Sales, Customer Adoption & Retention, etc.)
• 2+ years working with Gainsight Rules Engine, Data Designer, Journey Orchestrator
• Demonstrated ability to think strategically & drive new ideas and change
• An understanding of Customer Success and customer lifecycle management from onboarding to renewal
• Critical thinking ability to break down business problems, analyze impacts, propose technical solutions, and drive cross-functional alignment.
• Exceptional communication skills and ability to work across groups and geographies while utilizing agile methodologies
• Preferred: Gainsight NXT Admin Certificate - Level 3
• Bonus: Salesforce Administrator Certification, or experience with GTM Productivity Tools (Outreach, ZoomInfo, RingLead, Gong, Chilipiper, etc.)

SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution in problem-solving and decision-making. As such, you will be required to work from a SurveyMonkey office up to 1 day per week.

#LI - Hybrid

Why SurveyMonkey? We’re glad you asked 

SurveyMonkey is a place where the curious come to grow.  We’re building an inclusive workplace where people of every background can excel no matter their time zone. At SurveyMonkey, we weave employee feedback and our core values into everything we do to create forward-looking benefits policies, employee programs, and an award-winning culture, including our annual holiday refresh, our annual week of service, learning and development opportunities like Curiosity Week, and our C.H.O.I.C.E Fund. 

Our commitment to an inclusive workplace

SurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.