Global Head of Delivery, Banking Financial Services and Insurance (BFSI), Governance Services

Description

• Client Onboarding and Management: Overseeing the onboarding process for new clients, building strong relationships with key decision-makers, and managing ongoing client accounts to ensure satisfaction and renewal.
• Delivery Management: Responsible for the delivery of all in scope services and ensure that client delight at highest levels.
• Solution Development: Leading the creation and delivery of tailored solutions that meet the unique needs of clients
• Client Relationship: Strong account management know how and ability to foster lasting client relationships
• Team Leadership: Building and leading a high-performing team consisting of Delivery Leads/Account Leads, SMEs, and global delivery teams
• Business Development: Identifying new business opportunities within the vertical, driving sales efforts, and managing the proposal process
• Market Analysis: Staying informed on industry trends, the competitive landscape, and emerging technologies to inform strategic decisions
• Thought Leadership: Representing ISG as a subject matter expert, contributing to industry publications, and participating in conferences

• This is a remote position based in the US
• Travel may be necessary and can be up to 40%
• 15 + years’ experience in the IT outsourcing space, preferable as a client partner or senior exec with a Tier 1 service provider
• Industry Expertise: A deep understanding of outsourcing industry, including key players, business challenges, and regulatory considerations
• Industry Expertise: A good understanding of BFSI industry, including trends, key players, business challenges, and regulatory considerations
• Sales and Business Development Skills: A proven track record of closing large deals and managing complex client relationships
• Leadership Experience: Demonstrated ability to lead and motivate cross-functional teams at various organizational levels
• Consulting Skills: Strong analytical and problem-solving abilities to develop tailored solutions for clients
• Communication Skills: Excellent communication and presentation skills for interacting effectively with clients and senior executives
  
  

• Bachelor’s Degree in related field
• Masters’ Degree in related field desirable