Key Account Manager (FMCG)
Job Summary
Job Description
Ninja Van is a technology-driven logistics company aiming to provide seamless delivery services throughout Southeast Asia. This Key Account Manager role involves managing relationships with existing clients, ensuring their success with Ninja Mart services, and acting as the primary point of contact for daily operations and change requests. The position also requires coordinating with internal teams to understand client needs, maximize retention and growth, and maintaining customer success metrics. Additionally, responsibilities include preparing client presentations and contributing to product and project development by handling inquiries, creating internal SOPs, and providing expertise on Ninja Mart services. The role requires a strong understanding of FMCG brand management and logistics, with a proven track record of exceeding sales targets.
Must have:
- Own and manage rapport with existing clients
- Focal contact for day-to-day operations
- Coordinate with internal stakeholders
- Maintain existing customer success metrics
- Prepare and review presentations with customers
- 2-5 years of experience in sales/account management
- Experience in FMCG senior supervisor/ASM roles
- Experience in 3PL logistics fulfillment/warehousing
- Track record of delivering sales targets
- Diploma/Degree in Business related field
- Proficiency in Microsoft Office and Google Workspace
- Proficiency in English
Good to have:
- Business development in Traditional Trade
- Strong existing client relationships
Perks:
- Competitive income
- Tet bonus
- Performance review
- Paid social insurance
- Annual leave
- Sick leave
- Health insurance
- Year End Party
- Annual company trip
- Team-building activities
- Internal activities
- Laptop provided
- Internal training opportunities
- Opportunities for promotion
6 skills required
Job Details
Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.
At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.
Responsibilities
- Key Account Lead
- Own and manage rapport with existing clients from onboarding, training, and build customer trust towards Ninja Mart service.
- Focal contact for day-to-day operations and manage change requests raised by assigned accounts.
- Main customer support for existing operational and system enquiries.
- Coordinate with internal stakeholders to understand customer needs, maximize retention and growth, and communicate learnings.
- Maintain existing customer success metrics, documentation and data.
- Independently prepare, draft and review presentations with customers.
- Product & Project development
- Handle inquiries and perform related duties including ad hoc and Ninja Mart related tasks as assigned.
- Cross function coordinate for building internal SOP
- Provide Ninja Mart expertise for incoming, onboarding and existing customers.
- Create customer retention using value proposition and continuous improvement
Requirements
- At least 2-5 years of extensive experience in sales, business development, account management, customer success role
- Experience in Distributor management, worked for FMCG's brands as senior Supervisor/ASM, Trade Marketing Supervisor/Manager
- Experience in 3PL logistics business development, particularly fulfillment and warehousing.
- Track Record on delivering and exceeding sales targets
- At least Diploma / Degree in any Business related field (business, sales, marketing, finance, logistics, supply chain, communication
- Business development or account management experience in Traditional Trade
- Strong existing working relationships with clients
- Proficiency in Microsoft Office (Word, Powerpoint, Excel) and Google Workspace (Docs, Slides, Sheets, Forms)
- Proficiency in English (Reading, Writing & Speaking)
Benefit
- Working address: Ninja Mart Office, 16A Lê Hồng Phong, Quận 10, Thành phố Hồ Chí Minh
- Salary and benefits:
- Competitive income compared to the market
- "Tet" bonus , Performance review from 1 - 4 months
- Paid social insurance based on full salary
- 12 days annual leave, 5 days sick leave (with full salary)
- High-class AON Health Insurance for manager level.
- Year End Party, annual Townhall Ceremony
- Annual company trip
- Attractive team-building activities, regular internal activities
- Provide laptop for employees
- Training and developing:
- Participate in internal training courses: online/offline
- Opportunities to promote to higher positions: Senior, Team Leader, Manager, etc.
PERSONAL DATA PROCESSING NOTICE TO APPLICANTS
- By completing and submitting this form, you attest to the accuracy of the personal information you have entered. You give Nin Sing Logistics Company Limited ("Ninja Van") permission to gather, use, and share the personal data you have submitted in line with the terms of Ninja Van's Privacy Policy/Personal Data Processing Notice, which can be found at https://www.ninjavan.co/files/vi-vn/personal-data-processing-notice.pdf.
- As a data subject, you have the right to update, correct, delete, and withdraw consent, among other rights. Please submit a request to vn-privacy@ninjavan.co via email in order to exercise these rights.
Submit a job application
By applying to the job, you acknowledge that you have read, understood and agreed to our Privacy Policy Notice (the “Notice”) and consent to the collection, use and/or disclosure of your personal data by Ninja Logistics Pte Ltd (the “Company”) for the purposes set out in the Notice. In the event that your job application or personal data was received from any third party pursuant to the purposes set out in the Notice, you warrant that such third party has been duly authorised by you to disclose your personal data to us for the purposes set out in the the Notice.
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