Manager, Research Data & Operations

1 Month ago • 4 Years + • $100,000 PA - $120,000 PA

Job Summary

Job Description

As a Research Data & Operations Manager at Spiceworks Ziff Davis, you will leverage research to help clients market software and services and make informed decisions. Your responsibilities will include designing and implementing surveys, analyzing data, creating data visualizations, developing reports, and synthesizing research insights for marketing assets. You will also manage research vendors and ensure data quality, collaborating with cross-functional teams to integrate research into strategic programs. You will be collecting, analyzing, and presenting survey data and generating insights to understand what's relevant and what's not.

Must have:

4+ years market research and survey experience
Experience designing online and phone surveys
Strong writing and presenting skills
Strong data analysis skills (Excel)
Experience managing research vendors

Good to have:

Familiarity with business software
Proactive mindset with uncovering insights
Understanding of technology vendor landscape

Perks:

Incentive compensation
401K with company match
Medical, dental, vision, and life insurance
Short and long-term disability
Flexible time off policy

7 skills required

7 skills required for this role

Add these skills to join the top 1% applicants for this job

data-analytics

salesforce

excel

market-research

presentation-skills

cross-functional

team-management

Job Details

Description

Position at Spiceworks

Who you are: Do you have the ability to help businesses understand their consumers or clients? Does collecting and analysing information to identify issues excite you? We just might have a position for you! Spiceworks Ziff Davis is on the hunt for an experienced Researcher to embark on a never-ending quest.

What you’ll do: As a Spiceworks Ziff Davis, Research Data & Operations Manager, you’ll be tasked to leverage fact-based research to help clients better market their software and services and make informed decisions about their product and marketing strategies. As an Analyst, your job is to collect, analyze, and present survey data and generate insights to understand what's relevant and what's not.

What will be your responsibilities?

Design and implement custom surveys in collaboration with Research Directors and survey vendors.
Analyze business outcomes driven by technology adoption and create best-in-class data cuts.
Create clear, engaging data visualizations in PowerPoint that support client decision-making.
Develop insightful reports and presentations, translating complex data into actionable takeaways.
Synthesize research insights to create compelling and credible narratives for various marketing assets, including articles, whitepapers, infographics, ebooks, videos, and more.
Gather and evaluate research vendor bids while monitoring costs to ensure invoices align with project budgets.
Manage external research vendors to ensure timely and high-quality deliverables.
Oversee data collection processes to ensure quality and accuracy.
Continuously explore new ways to enhance research quality and improve processes.
Partner with cross-functional teams — including marketing, sales, content, and project management — to seamlessly integrate research into broader strategic programs.

What does it take to do this job?

4+ years of relevant market research, statistics, and survey experience
Hands-on experience designing online and phone-based surveys (Qualtrics is a plus!)
Strong writing and presenting skills
Strong data analysis skills, particularly in Excel
Experience managing research vendors for sampling and translations
Familiarity/acumen with business software (i.e. Microsoft 365, Google Workspace, Salesforce, Wrike, etc.)
Excellent problem-solving, writing, and presentation skills
A proactive mindset with a passion for uncovering insights
Understanding of technology vendor landscape and/or experience with technology marketing
Ability to work across disciplines and collaborate with multiple teams
Interest in managing and mentoring other researchers as our team grows

In terms of logistics, all interviews will take place over phone or video due to our Work From Anywhere policy.

Salary Disclosure: Ziff Davis provides a range for the base pay. Factors that may be used to determine your actual pay may include your specific job-related knowledge, skills, experience, and geographic location. The base pay for this position ranges between $100,000 to $120,000 plus incentive compensation (for eligible roles only), 401K with company match, medical, dental, vision, and life insurance, short and long-term disability, and a flexible time off policy.

Who We Are:

Spiceworks Ziff Davis (SWZD) is a trusted global marketplace that connects technology buyers and sellers with the most actionable and precise intent data. We are uniquely positioned to offer tech brands unmatched visibility into accounts that are truly in-market, by leveraging our scale, quality and diversity of intent data. With unparalleled access to the world’s most influential technology buyers through a combination of first-party (Community, Tools, Editorial) and third-party intent data, SWZD is a leader in intent-backed, intelligent, omnichannel marketing.

Spiceworks Ziff Davis is a safe, inclusive workplace for people of all backgrounds and walks of life. We strongly encourage you to apply if you are from a marginalized or underrepresented group, particularly in the technology industry. Some candidates may see a long list of job requirements and feel discouraged because they don't match every single bullet point - we suggest, please apply anyway. We're flexible on location wherever possible - we are a Work From Anywhere company. We don't believe in a "perfect" candidate because we believe in our core value, "Evolve and Adapt Quickly". If you believe this is a role that you'll be excited to work in every day, want to be a part of a culture like ours, and will be relentless about pushing boundaries to succeed, please apply.