Newcomer Support Specialist
Job Summary
Job Description
World Relief seeks a Newcomer Support Specialist to provide comprehensive case management to program participants, aiding them in achieving individualized goals and learning to navigate their community independently. This role demands flexibility to adapt to evolving participant needs, encompassing economic empowerment, initial resettlement, intensive case management, and tailored education. Responsibilities include enrolling participants, updating service plans, assisting with job readiness and placement, coordinating housing and arrival logistics, facilitating access to benefits and community resources, and providing transportation for essential appointments. The specialist will also educate participants on community integration topics such as financial literacy and healthcare navigation, maintain case notes, and assist with grant reporting.
Must have:
- Mature and personal Christian faith
- Committed to World Relief's mission, vision, and values
- Desire to serve and empower the Church
- Current driver's license and clean driving record
Good to have:
- Bachelor's degree
- 2-3 years experience in refugee resettlement or casework
- Experience working cross-culturally
- Fluent in Arabic, Dari, Kinyarwanda, Spanish, Swahili, or Ukrainian
Perks:
- Competitive benefits package
- Employee discount program
3 skills required
Job Details
Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten? Do you believe in our calling as Christians to welcome the least of these and love our neighbor?
If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.
At this pivotal moment in time, we are rapidly expanding and growing our team to meet the increasing needs of our world. We are looking for people who want to use their gifts and talents to make a real and tangible difference in our world and the lives of the suffering.
If you’re looking for a purpose-driven career in which you can grow your talents, while also standing up for the rights of the vulnerable, we want you to join us today.
ORGANIZATION SUMMARY
World Relief is a global Christian humanitarian organization whose mission is to boldly engage the world’s greatest crises in partnership with the church. The organization was founded in the aftermath of World War II to respond to the urgent humanitarian needs of war-torn Europe. Since then, for 80 years, across 100 countries, World Relief has partnered with local churches and communities to build a world where families thrive and communities flourish.
Today, organizational programming focuses on humanitarian and disaster response, community strengthening and resilience, and refugee & immigrant services and advocacy.
This position is reliant upon funding and may be subject to modification or termination based on resource availability.
POSITION SUMMARY:
World Relief seeks a Newcomer Support Specialist to provide comprehensive case management to program participants as they work toward meeting individualized goals and learn how to navigate their community independently. This role requires a high degree of flexibility to adapt to the changing needs of program participants and will include job duties in areas of economic empowerment, initial resettlement, intensive case management, and tailored education programming
- Enroll participants into programs following applicable grant program guidelines
- Complete and update grant program service plans to guide participants through goal-making and achieving self-sufficiency
- Field walk-in traffic and assist participants with questions, referrals, and resources during scheduled office hours
- Complete intakes and determine eligibility for services based on prospective program participant needs and staff capacity Provide reception services such as greeting walk-ins and directing phone calls and email inquiries, as needed and as scheduled
- Participate in staff meetings, ongoing trainings, and other staff development opportunities
- Economic Empowerment
- Coordinate transportation, interpretation, and other logistics for job readiness activities such as creating resumes, completing applications, skills training, interviews, etc.
- Assist participants with job placements including completing onboarding paperwork and scheduling new hire orientations
- Assist participants in preparing for obtaining driver permits and licenses
- Explore, develop, implement, or connect participants to career advancement activities, including but not limited to: English classes, vocational skills training, GED/HSED, re-credentialing services, etc.
- Coordinate job shadowing and other career exploration activities, as needed
Initial Resettlement
- Secure housing for arriving newcomers by establishing and maintaining relationships with local landlords
- Coordinate logistics for the arrival of newcomers, collecting required basic needs, scheduling interpreters, and making arrangements to welcome them at the airport
- Conduct home visits to assess well-being and immediate needs Assist participants in enrolling in and accessing benefits (food stamps, Medicaid, cash assistance, WIC, etc.) and other community resources (ELL, school for children, medical screenings and primary care, etc.)
- Track spending on cases and maintain record of expenses, per grant requirements
Intensive Case Management and Tailored Education
- Assist program participants in navigating the healthcare system, including coordinating specialty appointments, referrals, pharmacy pickups, and transportation
- Provide transportation to program participants for medical and other essential appointments, as needed
- Connect participants to ongoing means of support and services based on individualized service plans and goals
- Educate participants on various topics of community integration including but not limited to budgeting/financial literacy, digital literacy, household maintenance, independent healthcare navigation, etc.
Administration/Compliance
- Case note and maintain case file forms
- Assist in the completion of monthly, semi-annual, and annual grant program reports
- Update and maintain databases and spreadsheets for reporting and tracking outcomes
- Other duties as assigned, in all categories
- Mature and personal Christian faith
- Committed to the mission, vision, and values of World Relief
- Desire to serve and empower the Church to impact vulnerable communities
- Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Evangelicals For the Health of The Nation document
- Current driver’s license and ability to maintain a clean driving record
- Bachelor’s degree 2-3 years’ experience working in refugee resettlement or a related casework-type field
- Experience working cross-culturally
- Fluent in Arabic, Dari, Kinyarwanda, Spanish, Swahili, or Ukrainian, preferred
World Relief offers a competitive benefits package and employee discount program for full-time and part-time employees.
World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.
***
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.
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