Operations Manager

1 Month ago • 5 Years +

Job Summary

Job Description

The Operations Manager will manage the performance of Level 1 and Level 2 services and support clients. They will ensure service levels are achieved and customer expectations are met or exceeded. Responsibilities include ensuring staff meet expectations regarding performance, metrics, and adherence to standards for effective customer service. The role involves building a cohesive team, setting the long-term direction, and planning short-term actions.
Must have:
  • Build a cohesive team and manage people effectively
  • Understanding of strategic vision and direction setting.
  • Knowledge of industry standards and best practices in service management.
  • Strong communication and stakeholder management skills.
Good to have:
  • PG degree / Minimum Graduation in any discipline.
  • ITIL & Six Sigma Certified
Perks:
  • Comprehensive benefits package
  • Medical Insurance Coverage, Group Term Life and Personal Accident Cover
  • Flexible leave policy

Job Details

Company Overview:

 When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM 

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.

Position Overview:

To manage the performance of Level 1 and Level 2 services & support clients (internal and external) and ensure that service levels are achieved. To ensure that customer expectations are met or exceeded. Responsible for ensuring the staff are meeting and exceeding expectations in regard to performance, meeting defined metrics/benchmarks, and that standards and processes are followed to provide effective customer service and meet requirements. 

What you’ll do as the (Operation Manager):

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

  • The ability to build a cohesive team and to manage people effectively. This includes the ability to coach and develop the team.
  • A thorough understanding of the strategic vision for the service desk and the ability to set the long-term direction of the team.
  • An ability to balance and plan the short-term actions of the team.
  • Knowledge and understanding of all relevant industry standards.
  • Knowledge and understanding of best practices for service management.
  • Strong communication skills, including the ability to be influential and persuasive with stakeholders.
  • Provide regular feedback based on the periodic performance review.
  • Motivate team through timely rewards & recognition.
  • Mentor and coach team and staff.
  • Ensure staff compliance with company policies and measures.
  • Knowledge on Service management concepts – namely Tools and technique.
  • Ability to maintain high confidentiality with sensitive information and data and display integrity.
  • Experience in effectively interacting with employees or leadership team from internal or client organization.
  • Proactively manages risk and maintains proper documentation.
  • Ability to adapt quickly to changing priorities and conditions
  • Should be able to lead from front with no/minimum guidance

 

What you will bring to the team:

  • Experience – Minimum 12 years with minimum 5 years years in an Ops. Manager role.
  • Education – Preferably PG / minimum Graduation in any discipline.
  • Certification – ITIL & Six Sigma Certified
  • An ability to market and promote the service desk and to advocate for necessary resources, support, and appreciation for the service desk.
  • The ability to manage time effectively while setting the tone of the team through modeling and leadership.
  • Proven abilities to work with data, analyze and draw inferences from the data available
  • Ability to articulate effectively while reporting, creating minutes and action plans

 

Zones offers a comprehensive Benefits package.

While we’re committed to providing top-tier solutions, we are just as committed to supporting our own teams. We offer a competitive compensation package where our team member are rewarded based on their performance and recognized for the value they bring to our business. Our employees enjoy a variety of comprehensive benefits, including Medical Insurance Coverage, Group Term Life and Personal Accident Cover to handle the uncertainties of life and a flexible leave policy to balance their work life.


At Zones, work is more than a job – it's an exciting career immersed in an inventive, collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.  

 

Similar Jobs

Ansys - Senior Product Sales Manager - Channel

Ansys

(Remote)
2 Weeks ago
ByteDance - Machine Learning Engineer Intern - Global Payment - 2025 Start

ByteDance

Singapore (On-Site)
3 Months ago
Qualcomm - Windows Performance Engineer

Qualcomm

San Diego, California, United States (On-Site)
3 Weeks ago
Marsh McLennan - Specialist - Proposal Specialists

Marsh McLennan

Mumbai, Maharashtra, India (Hybrid)
3 Weeks ago
Push Gaming - Account Manager

Push Gaming

Sliema, Malta (Hybrid)
3 Weeks ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Loft Orbital - Team Lead - Cloud Infrastructure Team

Loft Orbital

Golden, Colorado, United States (Hybrid)
1 Month ago
Simple Viral Games - Game Designer

Simple Viral Games

Bengaluru, Karnataka, India (On-Site)
9 Months ago
ByteDance - Machine Learning Engineer-Model Serving Infrastructure (AML-Engine)

ByteDance

Seattle, Washington, United States (On-Site)
7 Months ago
Scout - Engineer, Suspension Design Release (bearings)

Scout

Novi, Michigan, United States (On-Site)
1 Month ago
Sovrun - Unreal Gameplay Engineer

Sovrun

Makati, Metro Manila, Philippines (Hybrid)
2 Months ago
Flying Wild Hog - Level Artist

Flying Wild Hog

(Hybrid)
9 Months ago
Scanline VFX - Backend/Service Engineer

Scanline VFX

Vancouver, British Columbia, Canada (Hybrid)
2 Months ago
UXBERT Labs - Senior Solution Architect (IoT/Bluetooth Integration)

UXBERT Labs

Riyadh, Riyadh Province, Saudi Arabia (Hybrid)
5 Months ago
Nintendo - Marketing Translation Coordinator (French)

Nintendo

Redmond, Washington, United States (Hybrid)
6 Months ago
Marsh McLennan - Defined Contribution (DC) Consultant / Senior Consultant

Marsh McLennan

Toronto, Ontario, Canada (Hybrid)
3 Weeks ago

Get notifed when new similar jobs are uploaded

Jobs in Bengaluru, Karnataka, India

PwC - IN_Senior Associate_Qlikview_D&A_Advisory _Bangalore

PwC

Bengaluru, Karnataka, India (On-Site)
7 Months ago
Circles - Senior Software Engineer

Circles

Bengaluru, Karnataka, India (On-Site)
7 Months ago
Warner Bros Games - Staff Software Engineer - Global Media Engine

Warner Bros Games

Bengaluru, Karnataka, India (Hybrid)
2 Months ago
Zscaler - Customer Support Associate I

Zscaler

Bengaluru, Karnataka, India (Hybrid)
3 Weeks ago
Assystem - Site Engineer- Electrical

Assystem

Bagalkote, Karnataka, India (On-Site)
1 Month ago
Flexra Software - Senior Data Engineer

Flexra Software

India (On-Site)
1 Month ago
Capgemini - HR Operational Excellence Analyst

Capgemini

Kolkata, West Bengal, India (On-Site)
3 Weeks ago
Version1 - Grant and R&D Operations Co-ordinator

Version1

Bengaluru, Karnataka, India (On-Site)
2 Weeks ago
Nasdaq - Senior Software Engineer

Nasdaq

Bengaluru, Karnataka, India (On-Site)
1 Month ago
Google - Product Manager, Play Game Developer Success

Google

Bengaluru, Karnataka, India (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Similar Category Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

About The Company

Islamabad, Islamabad Capital Territory, Pakistan (On-Site)

Islamabad, Islamabad Capital Territory, Pakistan (On-Site)

Stamford, Connecticut, United States (On-Site)

Islamabad, Islamabad Capital Territory, Pakistan (On-Site)

Kitchener, Ontario, Canada (On-Site)

Noida, Uttar Pradesh, India (On-Site)

Bengaluru, Karnataka, India (On-Site)

United States (Remote)

Bentonville, Arkansas, United States (Remote)

View All Jobs

Get notified when new jobs are added by Zones LLC

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug