Operations Manager, Fleet Operations
Job Summary
Job Description
Zoox is seeking an Operations Program Manager to support the Director of Fleet Operations in managing strategic priorities and daily tasks for its rapidly evolving Product & Operations Organization. This role involves partnering closely with the department, representing it cross-functionally, sharing strategic vision, and collaborating with Fleet Operations leadership. Responsibilities include developing strategic business plans, partnering with senior leaders, defining and driving critical initiatives, fostering cross-functional relationships, monitoring daily execution, identifying risks, problem-solving, and acting on behalf of the Director in meetings.
Must have:
- 5+ years experience in management consulting, strategy & operations, or program management
- Expertise working with a Product in early development stages
- Strong executive communication skills
- Self-starter, able to build from scratch with limited direction
- Ability to lead and deliver service-critical projects
- Build strong relationships with executives and stakeholders
- Bachelor's degree in business or STEM field
Good to have:
- MBA or Master's in STEM
- Experience with autonomous vehicles, ride-hail, robotics, or fleet management
- Management consulting or strategic consulting experience
- PMP, PgMP, or similar certifications
5 skills required
Job Details
The Product & Operations Organization at Zoox is rapidly evolving and growing to meet the needs of our commercial service. We’re hyper-focused on shaping and enabling the future for exceptional rider service – from service definition to the rider experience to our daily execution.
We are looking for an Operations Program Manager to support and report to the Director of Fleet Operations in managing a wide range of strategic priorities and daily tasks. This role will partner closely with the department to ensure it is supported. You will be responsible for understanding and representing the department cross-functionally, sharing strategic vision, and working closely with Fleet Operations leadership.
In this role, you will:
- Partner closely with the Director of Fleet Operations, acting as a strategic thought partner and trusted executor to support a rapidly evolving organization.
- Help develop the strategic business plan for commercialization and overarching service strategy.
- Partner with senior leaders across Product & Experience, Fleet Operations, Software, and Program Management to define top-level business goals, prioritize key service initiatives, and facilitate effective decision-making.
- Define, drive, and ensure successful business outcomes for critical initiatives, dependencies, and blockers, ensuring working teams execute meaningfully in lockstep with business goals.
- Cultivate and maintain effective cross-functional relationships.
- Keep a strong pulse on daily execution – anticipating needs, proactively identifying risks, rapidly problem-solving, and escalating as needed.
- Maintain a forward-thinking mindset to effectively get ahead of the Director’s priorities and influence decision-making to align with future needs.
- Act on behalf of the Director where needed in cross-functional meetings and initiatives for feedback and input.
Qualifications
- 5+ years of experience in management consulting, strategy & operations, and/or program management
- Demonstrated expertise working with a Product, especially in the early stages of development
- Strong executive communication skills, including the ability to concisely structure and articulate issues, insights, and recommendations
- Self-starter with a proven ability to build from the ground up with limited direction and excel in a fast-paced environment
- Demonstrated ability to lead and deliver service-critical projects on time, effectively prioritizing and managing multiple projects simultaneously
- Demonstrated ability to build strong relationships with executives and other key stakeholders
- Bachelor’s degree in business and/or a STEM-related field
Bonus Qualifications
- MBA or a Master's degree in a STEM program
- Experience with autonomous vehicles, ride-hail, robotics, or fleet management
- Management consulting or strategic consulting experience
- PMP, PgMP, or similar program or project management certifications
About Zoox
Zoox is developing the first ground-up, fully autonomous vehicle fleet and the supporting ecosystem required to bring this technology to market. Sitting at the intersection of robotics, machine learning, and design, Zoox aims to provide the next generation of mobility-as-a-service in urban environments. We’re looking for top talent that shares our passion and wants to be part of a fast-moving and highly execution-oriented team.
Accommodations
If you need an accommodation to participate in the application or interview process please reach out to accommodations@zoox.com or your assigned recruiter.
A Final Note:
You do not need to match every listed expectation to apply for this position. Here at Zoox, we know that diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills.
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About The Company
Zoox is transforming mobility-as-a-service by developing a fully autonomous, purpose-built fleet designed for AI to drive and humans to enjoy.
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