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Parts Advisor

Victoria, Australia (On-site)

Parts Advisor

1 Day ago • 1-3 Years • Administrative • Undisclosed

About the job

3 skills required for this role

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communication

-sap

ms-office

Job Description

Tesla Motors seeks an experienced Parts Advisor in Mulgrave, Victoria, to join its world-class service team. This role involves significant customer interaction, requiring excellent customer service and basic technical support skills. Responsibilities include answering phone calls and emails, managing parts inventory (receiving, picking, shipping, and transacting), accurately recording data in the Dealer Management System (DMS), handling customer orders, escalating issues to suppliers, maintaining records, communicating shipping times, and ensuring customer satisfaction. The position also involves maintaining the cleanliness of the service center and handling multiple priorities effectively. Automotive experience, knowledge of vehicle repair, and DMS/SAP systems proficiency are essential.

Must have:

Customer service and technical support skills
Parts inventory management
DMS system proficiency
Automotive repair knowledge
Excellent communication skills

Good to have:

Dealer automotive service experience

Perks:

Employee Stock Purchase Plan (ESPP)
Parental leave
Employee Vehicle Loan Program
Novated Leasing (AU only)
Well-being Fund
Bike to work allowance
Birthday Leave & Volunteer Leave

What to Expect

Tesla Motors is looking for an experienced Parts Advisor to work on one of the most progressive vehicle brands in the world. This position requires a significant amount of customer interaction, so the ideal candidate will not only possess the customer service acumen, but also the ability to provide a basic level of technical support service.

The role will require travel as needed and directed by management. If you are interested in becoming a part of a world class service team supporting the latest EV technology, we are interested in hearing from you.

What You’ll Do

Answer phone calls, emails and drive-ins to address any customer concern with the highest level of response and attention
Return missed phone calls and emails promptly
Receive stock, pick, ship and transact materials inventory to support the needs of vehicle service
Accurately record parts transactions and data into Dealer Management System – attention to detail critical
Conduct Transactions w/ systems; walk customer through order and provide summary
Escalate any issues that need to be addressed to correct any inbound packaging issues from our internal and external suppliers
Maintain records of time, expenses and materials
Communicate estimated parts ship and arrival time, including regular updates.
Follow up with customer on parts order and ensure complete satisfaction with the order
Perform other related duties as assigned
Help maintain cleanliness of service centre
Effectively handle multiple priorities, organize workload, and meet deadlines

What You’ll Bring

Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles
Understanding of basic automotive techniques related to repair and servicing of automobiles
Experience in automotive equipment and servicing methods
DMS Systems, SAP, MS Office Suite
1-3 years’ experience in the automotive industry
Excellent oral and written communication skills as well as the ability to follow instructions required
Ability to establish and maintain cooperative working relationships with those contacted in the course of work, including the public
Maintain and perform top level professional integrity and appearance as a parts advisor
Dealer automotive service experience a plus

Compensation and Benefits

Benefits

In addition to a competitive compensation package, Tesla Australia & New Zealand is pleased to offer the following benefits for permanent employees:

Employee Stock Purchase Plan (ESPP)
Parental leave (no minimum employment period)
Primary carers – 18 weeks at full pay or 36 weeks half pay
Secondary carers – 6 weeks full pay
Employee Vehicle Loan Program
Novated Leasing (AU only)
Well-being Fund – An annual allowance for all employees to support their well-being in ways that are meaningful to them
Bike to work – $10 per day if you cycle to work
Birthday Leave & Volunteer Leave

Some eligibility criteria may apply, benefits detailed above are subject to change / withdrawal at Tesla’s discretion with no prior notice.

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