Professional Services Engineer

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

Join our innovative team as a Professional Services Engineer, where you will play a key role in transforming digital evidence management for Public Safety & Justice customers in North America. Your expertise will ensure the successful deployment, integration, and optimization of our cloud solutions, enhancing the handling of digital evidence throughout the justice system.

How will you make an impact?

• Customer Onboarding. Implementation, Test & Verification:
• Guide clients through the setup and configuration of our software solutions.
• Customize solutions to meet specific operational and technical business needs.
• Design and implement solutions based on customer requirements, ensuring effective data mapping into our enterprise cloud solution (Azure), including correlation, filtering, access control, performance, and user preferences.
• Test and verify data quality, workflows, and user experience
• Technical Consulting:
• Provide expert advice on best practices for utilizing our products effectively.
• Assist clients in designing workflows, integrations, and infrastructure tailored to their requirements.
• Integration & Automation:
• Connect our solutions with other systems (e.g., APIs, databases, third-party tools) for seamless operation.
• Automate processes to enhance efficiency and streamline client operations.
• Use scripting skills and light coding to enhance system integration, data transformations, and automation.
• Conduct basic querying of databases (Microsoft SQL) and utilize Elastic Search for data analysis and management
• Training & Enablement:
• Working in parallel with Project Management and Value Realization teams, ensure clients are empowered to maximize the value of NiCE solutions to lead the customer through a digital transformation of their organization.

Have you got what it takes?

• At least 3 years of proven experience in a customer-facing technical role, preferably in SaaS or cloud services.
• Excellent problem-solving skills with the ability to troubleshoot complex technical systems.
• Outstanding communication skills, capable of engaging both technical and non-technical stakeholders.
• A service-oriented mindset with a focus on customer success and satisfaction.
• Experience with scripting in Linqpad, Powershell or similar
• Experience with basic querying of databases (Microsoft SQL) and Elastic Search
• Experience in data migration and/or transformation
• Knowledge of Entra ID single-sign-on, Windows and Azure server and client technology
• Knowledge in cloud platforms (AWS, Azure, GCP), APIs, and networking.
• Time-management to prioritize and switch between varied tasks
• Focused and calm under pressure and with customers
• Careful record keeping
• Able to use initiative and to work effectively both independently and as part of a team
• Ability to obtain security clearances (CJIS); candidates must be U.S. citizens
• Bachelors degree or Masters Degree is preferred

You will have an advantage if you also have:

• Experience/knowledge of CCaaS, CX, and Conversational Ai solutions.
• Experience/knowledge of the public safety sector.

What’s in it for you?

Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 8046

Reporting into: Implementation Manager

Role Type: Individual

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.