Promotions Operations Specialist

2 Months ago • All levels • Operations

Job Summary

Job Description

As a Promotions Operations Specialist, you will manage the daily execution of CRM-linked promotions. This involves transforming campaign briefs into live, risk-assessed reward mechanics. You will work closely with CRM, Product, and Compliance teams to ensure technical accuracy, legal compliance, and commercial viability of promotions. The role requires hands-on platform management, including precise setup, smart testing, and thorough QA, which is crucial to protect the business from costs, abuse risks, and compliance issues while achieving marketing objectives.
Must have:
  • Experience in CRM, promotions, or marketing.
  • Knowledge of bonus tools and campaign mechanics.
Perks:
  • Hybrid working
  • Workation
  • 28 days of paid leave, plus bank holidays.
  • Pension contributions matching up to 6%.
  • BUPA coverage, including pre-existing conditions.
  • Wellbeing allowance of £250 annually.
  • Talented colleagues, complimentary snacks and drinks.
  • Regular opportunities to attend sporting events.
  • Support for growing families
  • Cycle-to-work scheme and gym discounts.

Job Details

ABOUT THE ROLE

As Promotions Operations Specialist, you’ll manage the day-to-day delivery of CRM-linked promotions, translating campaign briefs into live, risk-assessed reward mechanics. You’ll collaborate with CRM, Product, and Compliance teams to ensure promotions are technically accurate, legally compliant, and commercially viable.

You’ll be hands-on in the platform, responsible for accurate setup, smart testing, and diligent QA. With growing volumes and complexity, this role is key to protecting the business from unnecessary cost, abuse risk, and compliance issues — while ensuring campaigns deliver on their marketing objectives.

YOU WILL BE RESPONSIBLE FOR:

        Building, testing, and launching promotions across email, push, in-app, and onsite CRM campaigns

        Collaborating with CRM and Marketing teams to ensure promotion setups match the brief

        Ensuring all promotions are QA’d, compliant, and aligned with responsible gaming standards

        Applying risk checks to ensure promotions are not exploitable or overly generous

        Reviewing campaign briefs to ensure promotion value and structure are commercially viable

        Maintaining clear documentation of promotion structures, rules, and targeting logic

        Escalating potential abuse or exposure risks to the Senior Manager or Team Manager

        Liaising with Product and CRM Analytics on performance tracking and improvement areas

        Supporting the rollout of new mechanics and internal playbooks

OUR SUCCESSFUL CANDIDATE WILL HAVE THE FOLLOWING:

        Experience in a CRM, promotions, or operational marketing role

        A working knowledge of bonus tools and campaign mechanics, with awareness of commercial risk and reward principles

        High attention to detail with a strong focus on setup accuracy and operational safety

        Ability to flag potential issues and understand cost vs. value trade-offs in campaign delivery

        Comfort working across multiple teams including Compliance, Product, and CRM

        Strong organisational skills and confidence in meeting deadlines

        An analytical mindset with awareness of abuse prevention best practices

WHO WE ARE

At the core of LeoVegas Group is Team Leo. Our culture is our foundation and is what enables us to innovate, build, and lead as we trailblaze our way through the igaming industry. We’re a team of over 2000 innovators, initiators, and groundbreakers working in a fast-paced and agile environment across 19 offices worldwide.

 

BENEFITS

        Hybrid working - 3 days per week at the office, with flexibility for 2 days at home

        Workation – Take your job on an adventure with our Workation benefit for up to 4 weeks per year (T&Cs apply).

        Plenty of time to recharge – 28 days of paid leave, plus all public and bank holidays in England.

        Invest in your future – We match pension contributions up to 6%.

        Comprehensive healthcare – BUPA coverage, including pre-existing conditions, plus a cashback plan for dental, optical, and other treatments.

        Wellbeing allowance – £250 annual allowance for you to invest in your health and wellbeing (T&Cs apply).

A great workplace experience – Talented colleagues, complimentary snacks and drinks, as well as breakfasts and lunches on a weekly basis

A social culture you’ll love – Regular opportunities to attend sporting events throughout the year, plus a quarterly team budget for even more fun.

Support for growing families – Up to 6 months of full pay for maternity leave.

Stay active & save money – Cycle-to-work scheme and gym discounts to keep you moving.

Work in style – at our newly renovated offices at Tailors Corner are just a 2-minute walk from Leeds Train Station.

And there’s more… We’ll share even more perks related to your role when you chat with our Talent Acquisition team!

JOIN US!

In our pride, we empower our teammates to find their roar and run with their wildest ideas. We don’t wait for things to happen; we pounce and make it happen!

 

Would you be a good fit for the Leo Pride - give us a roar!

 

 

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