Senior Engineer - Technical Support
Job Summary
Job Description
Wind River is seeking a Senior Engineer for Technical Support to assist telecommunications service providers and enterprise customers with Wind River's Carrier Grade Cloud and Edge platforms. This role involves working closely with customers throughout their solution lifecycle, ensuring performance, reliability, and resolving issues. Responsibilities include supporting platform upgrades, patching, and recovery operations, contributing to internal knowledge bases, and developing technical content. The engineer will collaborate with a global team, providing feedback from the field to influence future product development. The position requires strong technical troubleshooting skills and a deep understanding of Linux and networking concepts.
Must have:
- Bachelor's in Computer Science/Engineering
- Customer-facing technical support experience
- Troubleshooting complex technical issues
- English communication skills
- Linux environment experience
- Ability to prioritize tasks
- US Citizenship/Permanent Residency
Good to have:
- Docker and Kubernetes experience
- Familiarity with ELK stack
- Telecommunication provider support experience
- vRAN or oRAN technologies experience
- Scripting skills (Ansible, Bash, Python)
14 skills required
Job Details
Description
SENIOR ENGINEER - TECHNICAL SUPPORT
U.S.A. Boulder, CO | Dallas, TX
ABOUT WIND RIVER
Wind River is a global leader in delivering software for mission-critical intelligent systems. For more than four decades, the company has been an innovator and pioneer, powering billions of systems that require the highest levels of security, safety, and reliability.
Wind River helps customers across automotive, aerospace, defense, industrial, medical, and telecommunications industries solve complex technology challenges on their journey toward the new intelligent machine economy. The company’s software powers generation after generation of the safest, most secure systems in the world. Examples include playing a key role in NASA space missions such as Artemis I, the James Webb Space Telescope, and multiple Mars rovers. We’ve achieved recent 5G milestones including the world’s first successful 5G data session with Verizon and building one of the largest Open RAN networks in the world with Vodafone.
The company has received industry recognition for its technology innovation and leadership, and for its workplace culture, including global Great Place to Work certification and being named a “Top Workplace” for ten consecutive years. If you want to be part of a unique culture where the lived experience is based on our cultural attributes of growth mindset, customer-focus, and diversity, equity, inclusion & belonging, come join us and help advance the future software defined world.
About the Opportunity
Wind River is a global leader in delivering software for the intelligent edge. We’re looking for a talented Technical Support Engineer with expertise in cloud services to support telecommunications service providers and enterprise customers deploying Wind River’s Carrier Grade Cloud and Edge platforms.
In this dynamic, customer-facing role, you will work closely with customers throughout the lifecycle of their solutions—from deployment to operation—ensuring performance, reliability, and issue resolution. You will also play a key part in enabling platform upgrades, patching, and recovery operations, while continuously advancing your technical skills and industry knowledge.
What you’ll do
- Provide Technical Support for Wind River Studio Operator Software Suite: Cloud Platform, Analytics, OpenStack and Conductor
- Provide advanced log analysis and troubleshooting to identify issue root cause
- Support customer service level agreements (SLAs) and key performance indicators (KPIs)
- Assist in Software Upgrades and Patching in customer environments
- Lead emergency recovery efforts for critical outages
- Maintain and troubleshoot customer lab environments
- Mentor and support knowledge development across the team
- Contribute to internal knowledgebases and develop technical content and solutions
Who You Will Work With
- You will collaborate with a global team of engineers, technicians, and managers across our multiple product lines. From North America to Europe, Asian, and Latin America. You’ll interface closely with Wind River’s engineering and technical support teams, providing feedback from the field and helping shape future product development based on customer insights and real-world use cases.
What You Bring
- Bachelor’s degree in Computer Science, Engineering, or related technical field
- Proven experience in a customer facing technical support role
- Experience troubleshooting complex technical issues
- Clean and effective communication in English (written and spoken)
- Solid understanding of L2/L3 networking: network stacks, switching, routing, firewalls, etc.
- Experience working Linux based environments
- Ability to prioritize and manage multiple issues in a high-pressure environment
- Must reside in commutable distance to either Denver, CO or Dallas, TX with ability to work on site 3 days/week.
- US Citizenship or Permanent Residency required.
Preferred Qualifications
- Hands-on experience with Docker and Kubernetes
- Familiarity with the ELK stack (Elastic, Logstash, Kibana)
- Experience supporting Telecommunication Providers
- Experience or familiarity with virtualized Radio Access Network (vRAN) or Open Radio Access Network (oRAN) technologies
- Scripting skills with languages like Ansible, Bash, or Python
Product(s) You’ll Support
You will primarily support Wind River Cloud Platform, which is based on the open-source StarlingX infrastructure.
- Learn more: https://www.starlingx.io/
BENEFITS
- Hybrid work model for workplace flexibility
- Comprehensive health, dental, and life insurance
- Short and long-term disability coverage
- RRSP matching for financial security
- Flexible time-off policies for work-life balance
- Employee assistance program for mental well-being
- Learning benefits, including a LinkedIn Learning subscription and seminars
Join us at Wind River, where we're not just shaping technology; we're shaping the future of a safer, more connected world. Your journey to make a meaningful impact begins here.
APPLICANT PRIVACY NOTICE:
Your privacy is of the utmost importance to us. At Wind River, we strictly adhere to all applicable data privacy laws. Please review Wind River's Applicant Privacy Notice, which can be found here.
Wind River is an Equal Opportunity Employer with a commitment to diversity. We prohibit discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.
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