Service Operations Manager

Description

• Develop and track the implementation of scalable solutions that empower the Deployment and Advanced Services organizations to be more effective.  
• Create and manage user stories for Salesforce, Gainsight, and Integration
  
• Identify and address warning signs for system breakdowns, customer satisfaction, and risks to processes
• Assist with strategy for automation and work cross departmentally to streamline processes
• Facilitate reviews, inspections, and periodic evaluations of Salesforce projects across all teams to drive improvements and business relevance
• Collaborate with management to create and maintain dashboards and reporting for the global teams
• Communicate system and process changes with the Deployment and Advanced Services organizations
• Collaborate with Services Enablement to maintain onboarding programs and training documentation  

• 3-5 years of operations or equivalent leadership experience in a SaaS organization
•  Strong organizational skills including attention to detail and multi-tasking. Must be organized, flexible and able to manage multiple initiatives simultaneously.
• Strong interpersonal, verbal, and written communication, presentation, and technical communication skills.
• Ability to break down ambiguous problems into concrete, manageable components and think through optimal solutions   
• High self-initiative with the ability to work well under pressure.
• Strong follow-up, problem-solving and analytical skills.
• Basic Salesforce admin knowledge is an asset
• Professional Services experience is preferred