Strategic Account Manager

3 Months ago • All levels • Account Management

Job Summary

Job Description

As a Strategic Account Manager at Neostella, you will be responsible for fostering and supporting growth within strategic partnerships with enterprise clients. This involves understanding client needs related to Filevine usage, proactively managing relationships, and collaborating with cross-functional teams to ensure exceptional service and satisfaction. Your day will involve building and maintaining strong client relationships, conducting regular check-ins, participating in meetings to identify growth opportunities, developing strategic plans, and driving their execution. You'll also be expected to stay informed about the industry, products, and services to identify new opportunities and address client concerns. You will proactively address client concerns and challenges, providing timely and effective solutions. Coordinating with internal teams and communicating client feedback are also crucial for product/service improvements.
Must have:
  • Establish and nurture relationships with key clients
  • Serve as a non-billable point of contact for key clients
  • Conduct regular check-ins with stakeholders
  • Attend meetings to understand evolving needs
  • Develop strategic plans with clients

Job Details

At Neostella, we take a customer-centric approach and use cutting-edge technologies to deliver solutions to meet the unique needs of our clients’ business. Our offerings include Neodeluxe Legal Solutions, Work-Relay process and workflow solutions for Salesforce, Robotic Process Automation, and Application Integration. In order to continue our growth, we are seeking a Strategic Accounts Manager! This person will be responsible for sustaining and supporting growth in strategic partnerships with key enterprise clients. With an average of 4-5 accounts under the SAMs purview, the role requires a deep understanding of client’s Filevine usage, current needs, future needs, and proactive management of relationships with key individuals. SAMs will work closely with cross-functional teams to ensure exceptional service and satisfaction. Curious what your day would look like as a Strategic Accounts Manager? Check out the details below!

Key Responsibilities:

  • Establishing and nurturing relationships with key clients to understand their needs and provide personalized solutions.
  • Serve as a non-billable point of contact for key clients, ensuring their needs and expectations are met.
  • Conduct regular, non-scheduled check-ins with stakeholders
  • Attend pertinent internal/external/blended meetings to understand evolving needs and identify growth opportunities.
    • Pursue said growth opportunities to enhance client value and increase revenue.
  • Collaborate with clients to develop strategic plans that align with their business objectives and leverage company solutions and drive execution of these plans.
  • Get and stay informed on the industry, product (Filevine/Neostella) and services that we offer and any changes that may impact them.
  • Leverage knowledge to identify new opportunities and drive client success.
  • Identify and pursue upsell and cross-sell opportunities to enhance client value and increase revenue.
  • Proactively address client concerns and challenges, providing timely and effective solutions.
  • Coordinate with appropriate internal teams to resolve any issues impacting client satisfaction and ensure a seamless client experience.
  • Communicate client feedback and insights to internal teams to inform product/service improvements.

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