Scientific Games:

Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting-edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we elevate play every day. We push game designs to the next level and are pioneers in data analytics and iLottery. Built on a foundation of trusted partnerships, Scientific Games combines relentless innovation, legendary performance, and unwavering security to responsibly propel the global lottery industry ever forward.

Position Summary

Responsibilities

Production Support: Provide Tier 2 production support for real-time transaction processing platforms, troubleshooting issues, managing system health, and coordinating with Tier 3 Support, development and QA teams for resolution. Support onsite during a 24x7 on call rotation to Scientific Games Lottery and Interactive based production systems. New system implementation including builds, system performance analysis, and integration testing. Provide onsite support during system implementations and system overhauls.

• System Monitoring & Maintenance: Continuously monitor system performance, including database health, server utilization, and transaction flow to ensure optimal uptime and reliability of the platform. Install and configure operating systems, and manage their lifecycles (Windows, Linux – Ubuntu, RedHat and Python). Schedule and Install Windows and Linux operating system patches. Manage SSL certificates.
• Automation & Scripting: Automate common tasks using Bash, Python, PowerShell, or Ansible to improve operational efficiency and reduce manual intervention.
• Incident Management & Troubleshooting: Quickly diagnose and resolve issues related to system performance, database optimization, transaction failures, or server anomalies. Investigate root causes of problems and implement preventative measures. Monitor server performance to identify problems and adjust to improve performance.
• Collaboration with Cross-functional Teams: Work closely with other engineering and operations teams (e.g.Tier 3, UAT testers, QA, and developers) to resolve platform issues and implement enhancements. Provide technical documentation and detailed status updates to stakeholders. Liaison between Lottery customer operations and SG Development groups.
• Database Management: Perform routine database maintenance tasks (such as query optimization and backups) and troubleshoot database-related issues.
• Performance Optimization: Identify areas of performance bottlenecks and implement tuning strategies to ensure the platform can scale to meet growing transaction volumes.
• Identity and Access Management: Handles user access and identity management tasks, including onboarding new users, granting or revoking access to specific applications or services, troubleshooting access-related issues, and ensuring that user identities are accurately synchronized and mapped between the identity provider and service providers to facilitate seamless and secure authentication.
• Documentation & Reporting: Maintain clear and concise documentation for troubleshooting steps, platform configurations, and process automation. Prepare regular reports on system performance, incidents, and resolutions. Prepare Technical Documentation. Communicate technical incident details to business customers. Create, maintain, and update troubleshooting procedures, knowledge base articles, and technical bulletins.

Qualifications

• Education: Associate degree in a related field required; bachelor’s degree preferred.
• Minimum 5 years of experience in an operations support role, supporting enterprise-scale transactional platforms.
• Experience in the lottery and gaming industry is considered a strong asset.

• Technical Knowledge:
• Proficient in Windows Server (2008+) and Linux (Ubuntu 18+ or RHEL 7+) administration.
• Familiarity with SQL Server, MySQL, PostgreSQL, and/or Oracle databases.
• Competence in Python, Bash, PowerShell, or similar languages for scripting, debugging, and automation tasks.
• Experience with configuration management and automation tools (e.g., Ansible, Puppet).
• Knowledge and experience in working with infrastructure virtualization (e.g., VMWare) and Storage Area Networks (SAN)

• Infrastructure & Deployment:
• Hands-on experience implementing Windows and Linux server architectures.
• Experience creating detailed product installation requirements and deployment procedures.

• Networking & Security:
• Strong understanding of network communications fundamentals.
• Proficiency in system and network troubleshooting.
• Knowledge of SSL certificate management and system security best practices.

• Problem-Solving:
• Proven ability to diagnose and resolve technical issues in a fast-paced, high-pressure environment.
• Analytical mindset with the ability to approach problems methodically and propose innovative solutions.
• Experience working with system logs, monitoring tools, and debugging processes.
• Demonstrated ability to work and prioritize with minimal direct supervision

• Communication:
• Strong verbal and written communication skills for technical documentation and user interactions.
• Ability to explain complex technical concepts clearly to non-technical users.

• Soft Skills & Work Style:
• Excellent time management and organizational skills.
• Ability to work independently and prioritize tasks with minimal supervision.
• Comfortable working within a distributed team across multiple geographic locations.