Technical Solution Architect - Customer Journey Management

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. 

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

 

The Opportunity

Digital marketing is advancing at a dizzying pace and companies are turning to the Adobe Marketing Cloud, the leader in enterprise marketing software, to stay ahead - you can help us be a leader!

Solution Architects (SA) help customers succeed by advising them on the right digital marketing strategies, product implementation approaches, and consulting services needed to meet their business objectives.

As an SA focused on Customer Journey Management (CJM), you will partner across the Adobe ecosystem with sales, consulting, product, and more teams to provide domain expertise primarily for Adobe Journey Optimizer, as well as other solutions in our practice (Campaign, Target, Marketo) and Experience Platform (AJO, AJO B2B, RTCDP, CJA). As an SA you will lead discoveries to identify customer challenges and objectives, define architectures, scope out a roadmaps of consulting services and customer success, and present your proposals to the customers, walking them through their path to success and strong business value. 

What You'll Do

• Operate in a fast-paced environment where you will be responsible for driving multiple customer opportunities in parallel
• Partner with Adobe Professional Services sales teams to conduct business and technical discovery with customers
• Problem solve, build digital marketing strategies, develop solutions, architectures, and use cases to help customers meet their objectives
• Work closely with product management and consulting leadership teams to define Adobe Journey Optimizer go-to-market strategies
• Maintain a deep understanding of Adobe Journey Optimizer features, roadmap, and standard methodologies
• Develop robust recommendations, proposals, and SOWs
• Present proposals to executive-level customers in a clear and compelling way
• Help customers understand Adobe’s capabilities and the ground-breaking power of digital marketing
• Continuously improve the Solution Architecture team’s knowledge, methodologies, and customer-facing collateral – specifically on Journey Optimizer

What You Need to Succeed

• 5+ years of experience working in a leading consulting or technology organization
• Knowledge of our Customer Journey Management solutions, including Adobe Journey Optimizer, Adobe Experience Platform, Adobe Campaign, and/or deep experience in competing Marketing Automation solutions.
• Strong aim to solve customer problems and rapidly convert pipeline opportunities into closed deals
• Balance of business and technology savvy, including the ability to articulate high-level technical solutions to business problems and to tie your solutions to program success criteria
• Excellent customer-facing skills with experience presenting to senior executives (managers, directors, VPs, CMOs, and CXOs)
• Outstanding problem-solving and analytical skills
• Excellent customer-facing skills with experience making pitches to and achieving agreement from senior executives (managers, directors, VPs, CMOs, and CXOs)
• Outstanding communications skills both oral and written (e.g., Powerpoint)
• Ability to multi-task and prioritize across multiple sales opportunities at the same time
• Understanding of the Digital Marketing landscape and experience with relevant Digital Marketing strategies and technologies
• Understanding of the typical digital marketing use cases of (Experience / Asset Management, Analytics, Personalization, Ecommerce, etc.)
• Willingness to travel up to 25% of the time

Special Consideration is Given For

• Experience as an AJO, AEP, or Campaign implementation consultant or similar/related role
• Experience & knowledge with Adobe Experience Cloud solutions
• Experience & knowledge with Marketing Automation or Web Analytics
• Experience & knowledge with Digital Experience Strategy

Application Window Notice

If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least 12:01 AM Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.

Our compensation reflects the cost of labor across several  U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $170,300 -- $280,300 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans.  Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.

Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
 

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.

Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.