Account Supervisor, Client Partnership
4 Months ago • All levels
Account Management
Job Description
The Account Supervisor, Client Partnership is responsible for client success and growth for key agency accounts. They manage the partnership between Ansira and the client(s), working with cross-functional teams. Responsibilities include managing client relationships, achieving revenue goals, identifying growth opportunities, and managing account forecasting, scoping, and billing. This role requires understanding the client's business, documenting client goals, reporting on agency work, and collaborating with teams to address project issues. They also assist with marketing proposals and manage billing procedures. This role is crucial for ensuring client satisfaction and driving business growth within the agency. This role reports to the Account Director or VP, Client Partnership.
Must Have:
- Manage client relationships within the portfolio.
- Achieve revenue goals for assigned accounts.
- Identify and manage sales cycle for growth opportunities.
- Manage account forecasting, scoping, and billing.
- Understand the client's business and industry context.
The Account Supervisor, Client Partnership is responsible for client success and growth for key agency account(s). The Account Supervisor is responsible for the partnership between Ansira and the client(s) they manage, working closely with cross-functional teams who are responsible for the existing scope/account planning and delivery for the client(s). This person reports to the Account Director or VP, Client Partnership.
- Responsible for the client relationship for accounts within portfolio that deliver $1 - $2M annually
- Responsible for achieving revenue goals for accounts and coordinating opportunity activities/initiatives
- Accountable for identifying and managing the sales cycle for growth opportunities across accounts
- Responsible for managing account forecasting, scoping/billing and revenue recognition.
- Understanding of the client's business, their context within the industry and competitive position, and how Ansira’s work has an impact
- Responsible for identifying, documenting and evangelizing client goals across the team in order to ensure all efforts are in support of the goals
- Responsible for reporting how agency work meets and exceeds goals and is a participant in internal and external ideation and brainstorming sessions
- Understanding of delivery across agency competencies. Leverages this knowledge to build and fit into a client’s digital transformation agenda
- Collaborates with cross-functional teams to identify and escalate red flags for current projects and ongoing work to the CP leadership team.
- Assists with gathering information for marketing proposals and other decks presented internally and externally
- Assist with billing procedures and tracking any budget variances to clients and close any gaps. Manage accounts receivable process for past due accounts.
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