Customer Marketing Manager, APAC

• Define, plan, and launch customer marketing activities to engage and grow our “Growth Makers Club” customer community in the region. These activities include webinars, customer meet-ups, product launches, VIP dinners, customer advisory boards, and more!
• Develop strong, trusted, and long-term relationships with C Level/power users/key decision makers at our clients, with a proven trusted advisor position
• Identify and engage with ambassadors to deliver customer advocacy in your regions, including testimonials, case studies, speaking engagements, referrals, and reviews.
• Manage execution of cross-sell and up-sell campaigns within our customer portfolio, partnering with sales and customer success to achieve annual renewal and expansion goals.
• Work with our Content Team to produce marketing collaterals, helping clients throughout the customer lifecycle, including implementation, renewal, and upsell.
• Initiate new programs and initiatives to engage and delight our growing customer base.

• Develop and implement marketing activities to support the overall customer marketing program, including webinars, direct mailings, enablement, newsletters, emails, and events.
• Work with our Content Team to produce marketing collaterals, helping clients throughout the customer lifecycle, including implementation, renewal, and upsell.
• Drive the best customer experience by aligning and monitoring programs across all customer touch points.

• 4+ years of experience in B2B marketing; technology or software/SaaS industry is preferred.
• 2+ years of proven success in a program or project management role
• Previous experience in customer marketing, customer experience is a plus
• Previous experience in customer success or other customer-facing role is a plus
• Passion for driving customer engagement and turning customers into advocates.
• Ability to lead and execute effective cross-channel integrated campaigns (e.g. events, direct mail, email, webinars, digital, etc.).
• Excellent time management and organization skills with strong attention to detail
• Ability to work with remote team members and multiple stakeholders across various departments.
• Experience with CRM and Marketing Automation Software like HubSpot or similar is a plus.

• Mens sana in corpore sano! You’ll enjoy delicious and healthy lunches, dinners, and afternoon snacks. Plus coffee and tea handy!
• We offer many hard and soft skills training to help you improve and challenge yourself thanks to our Learning & Development team.
• You’ll have access to Udemy’s business plan, where you can choose over 10,000 courses to satisfy your hunger for knowledge.
• You’ll have space to share your skills and even deliver training and workshops if you wish. Sharing is caring!
• We’ll provide you with a paid Spotify account subscription, so you can cozy up in your headset cocoon whenever you want.
• You’ll have a chance to work in an international, diverse, and inclusive environment
• You’ll be part of an industry that’s shaping the future of customer experiences.Still not sure? Just ask Google.
• You’ll be part of one of the most caring communities out there.

• We’ve been featured in the Gartner Magic Quadrant for Multichannel Marketing Hubs 2020 and became the #1 leader on G2Crowd’s Mobile Marketing Software Grid with a 4.7/5 rating based on 100% user reviews, 17 quarters in a row.
• Our new category (Growth Management Platform) was backed by Sequoia Capital, one of the most prestigious venture capital funds in the world and recently we’ve closed our Series C round in a round led by Riverwood Capital.
• We were listed in 100 Hottest startups by WIRED magazine and our CEO and Co-Founder, Hande Cilingir, was ranked one of the top 5 women CEOs outside the US
• We partner with over 800 industry powerhouses including UNIQLO, Singapore Airlines, Marks & Spencer, Estée Lauder, Virgin, Samsung, Carrefour, Dominos, Toyota, Newsweek, Avon, MediaMarkt, AVIS, Allianz, BBVA, IKEA, and CNN. 
• We have offices in 25 regions, including Indianapolis, London, Paris, Singapore, Tokyo, Hong Kong, Seoul, Sydney, Helsinki, Barcelona, Dubai, Moscow, Warsaw, Taipei, Jakarta, Manila, Wellington, Istanbul, Kiev, Ho Chi Minh City, Bangkok, Brussels, Amsterdam, Luxemburg, Ankara, and Kuala Lumpur. 

Is this position made for you?

So let’s talk! We’re curious bugs and can’t wait to get to know you.

We provide equal opportunity in a zero-discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.

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