Key Account Management Executive

Key Accountabilitie

• Relationship management (40%)
• Building and maintaining relationships with clients and key personnel within customer companies;
• Acquiring a thorough understanding of key customer needs and requirements;
• Attending meetings with clients to build relationships with existing accounts.


• Performance Monitoring (60%)
• Working closely with Key Account Management Manager/Head of KAM, Sales team and internal core operation;
• Daily regular reporting and analyses of assigned client(s)'s performance metrics;
• To monitor weekly/monthly performance against set targets, and work with direct KAM in order to have immediate actions are taken in case of deviations (incl. timely/accurate reporting);
• Manage clients' KPIs & SOPs - Develop monitoring tools to identify problems and implement reporting processes to meet client expectations;
• Coordinate and manage the implementation of new projects.
• Project management: Take ownership, coordinate and monitor the execution of projects related to key accounts, ensuring timely delivery, cross-functional alignment, risk control, and fulfillment of client commitments and KPIs.

Key Requirements

• 2 year of experience in Key Account, Customer Service, E-commerce
• Bachelor's Degree in related field
• Data analysis and critical thinking skills;
• Excellent verbal and written communications skills;
• Good working knowledge of Microsoft Office Applications;
• Hardworking with a strong work ethic.
• Good command of spoken and written English

Benefit

• Working address: Ninja Van Vietnam Office, 307/21 Nguyen Van Troi st, 1 Ward, Tan Binh District


• Salary and benefits:
• Competitive income compared to the market
• 2 months of probation with full salary
• Paid social insurance based on full salary
• "Tet" bonus (13th salary)
• Performance review from 1 - 4 months
• Salary review every year
• 12 days annual leave, 5 days sick leave (with full salary)
• Year End Party, annual Townhall Ceremony
• Attractive team-building activities, regular internal activities
• Provide laptop for employees


• Training and developing:
• Participate in internal training courses: online/offline
• Opportunities to promote to higher positions: Senior Manager, etc.


• Work environment & colleagues:
• Senior leaders are open-minded, respectful, and ready to facilitate personal growth
• Young and dynamic working environment
• The scope of work is large, the company has more than 6000 employees, the company has operations spreading to 63 provinces/cities thoughout the country.

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