Producer - Player Safety

As a Player Safety Producer, you plan and organize the work of a multidisciplinary team responsible for delivering all player safety features for our game, from concept through launch and live operations. You own scheduling and tasking with the goal of maximizing efficiency while removing roadblocks, managing dependencies, and ensuring team's well-being.

You have solid project management skills and have an expert level knowledge of common management tools and methodologies. You use your communication skills to collaborate effectively with all the teams involved. You always keep player expectations at the center of your decision-making process, thereby guaranteeing results and a game of high quality, including gameplay experiences that prioritize safety and positive community interactions.

Joining Amazon Games Montréal means taking part in the foundation of a new video game studio that operates at a focused, human scale; participating in the creation of a new intellectual property, a fresh take on the AAA multiplayer online battle arena game (yes, a MOBA); and collaborating with a team of well-rounded experts who have a great time working together. Come build the future with us!

Responsibilities

• Support and organize a multidisciplinary team to deliver player protection features and live service improvements;
• Act as a project manager for your area of responsibility, using task management software and scheduling techniques that blend agile development with common game content development methodologies;
• Partner with the Player Safety Director on the strategic vision while reporting to the Senior Producer - Player Experience & Lifecycle, ensuring alignment between safety initiatives and overall production goals;
• Collaborate with engineering, design, community management, and customer support teams to implement effective safety solutions;
• Develop and track key safety metrics with the Player Safety Director to measure program effectiveness, creating regular reports on safety incidents, trends, and mitigation effectiveness;
• Develop and maintain crisis response protocols for safety incidents, coordinating rapid response across teams when needed;
• Participate in review activities with Directors and Senior Developers across all areas under your responsibility;
• Collaborate with QA experts to ensure all issues are identified and resolved quickly.

About the Team

We’re actively developing and publishing a portfolio of games and aspire to create compelling destinations to discover new games and in-game content. Our core divisions: Game Publishing, Game Development and Prime Gaming work together with our external partners to develop, publish, and deliver the best AAA games. From concept to live services, our teams aim to be the best at creating worlds you want to play in. We believe in a future where everyone can create, compete, collaborate and connect through games. We listen to the players so we can deliver great, player-focused games and best-in-class service. We believe in building teams and products that reflect and offer an inclusive environment for all our employees and customers. By taking a diverse group from different backgrounds and giving them the freedom to be innovative and creative, we create an environment where our team members push boundaries, challenge each other, and learn new ways to unlock their full potential.

Basic Qualifications

• 5+ years of experience supporting teams and projects in game production and/or operations
• Experience working with multidisciplinary teams of artists, designers, and developers
• Expert level knowledge of common project management tools and methodologies (JIRA, agile development, and others)
• Strong understanding of online safety challenges, including harassment, cheating, and data security threats
• Strong verbal and written communication skills, in French and English; due to the nature of the role, which requires interaction with other Amazon entities globally and with Amazon employees and stakeholders in other provinces in Canada, bilingual French and English is required for this position.

Preferred Qualifications

• Experience in a player-facing safety, moderation, or policy enforcement role
• Background working with telemetry, data analysis, or feedback systems to support player behavior management
• Passion for PvP-focused or MOBA games and comprehensive knowledge of their social dynamics
• Knowledge of secure architecture and anti-cheat systems used in online games
• Understanding of content moderation systems, reporting tools, and safety feature implementation
• Experience supporting long-term system maintenance, operational processes, and post-launch updates
• Understanding of machine learning and automated moderation systems
• Experience with crisis management and handling sensitive situations.

We recognize that your talents and skills can be expressed through a variety of relevant experiences. We encourage you to apply, even if you do not have all the qualifications listed.