Bilingual Call Center Representative

13 Hours ago • All levels • Localization

Job Summary

Job Description

We are seeking a Bilingual Call Center Representative to join our team in Aguascalientes. The role involves providing excellent and efficient service to customers inquiring about their Nissan Motor Acceptance Corporation (NMAC) or Infiniti Financial Services (IFS) loan and/or lease accounts. Responsibilities include handling inbound calls from customers, dealerships, and third parties, resolving inquiries, addressing complaints, and guiding them through processes. The representative will identify account statuses for retail and lease accounts related to total loss incidents, vehicle damage, titles, interest rates, and post-maturity dates. Maintaining a quality standard of at least 85% and adherence to guidelines of 95% is crucial. The position requires utilizing all available tools to prevent callbacks and proactively resolve customer concerns.
Must have:
  • High school diploma
  • Excellent Customer Service Techniques (Call Center preferred)
  • Fluent English
  • Intermediate MS Office skills
  • Active Listening
  • Customer Focus
  • Good Grammar
  • Communication Skills
Good to have:
  • Bachelor's degree is a plus
Perks:
  • Career Growth and Continuous Learning Opportunities
  • Diverse career paths
  • Cross-departmental moves
  • Innovative learning platforms
  • Seminars
  • Leadership training
  • Tuition reimbursement programs
  • Comprehensive benefits package

Job Details

Job Description

Location(s): Aguascalientes
Job Schedule: Full time Onsite
Education Requirement: High school diploma
Shape the Future of Mobility at Nissan: Launch Your Career, Drive Innovation
We are currently looking for a Bilingual Call Center Representative to join our team in Aguascalientes.


A Day in the Life:  Responsible for providing excellent and efficient quality service in inbound calls from Customers/Businesses that own a vehicle through Nissan Motor Acceptance Corporation (NMAC) or Infiniti Financial Services (IFS) in regard to any inquiry, complaint, and/or question they have regarding their loan and/or lease accounts (Including technical Support assistance to the NMAC/IFS Website).


List of responsibilities:

  • Receives a standard number of inbound phone calls on active/inactive accounts from NMAC/IFS Customers or Businesses, NMAC/IFS Dealerships, and/or Third Parties (Other Financial institutions, insurance companies, etc.) resolving inquiries, handling complaints, and walking them through the correct process according to their original request.

  • The agent will have to identify the current Account status for appropriate action on both Retail and Lease NMAC/IFS phone calls regarding a Total Loss incident, Vehicle Damage, Titles, End of Term, Interest rate, Post Maturity Date, and other subjects

  • Maintains a Quality Standard on all phone calls received/made guaranteeing a minimum overall average percentage of 85% following our Call model to assure all Compliance, State, and Federal regulations are within guidelines.

  • Must be able to utilize all tools and resources available to proactively resolve our Customer’s concerns and prevent any further callbacks.

  • Must be able to follow all Adherence guidelines to achieve a minimum target of 95%


Who We’re Looking for:
Required:

  • Education requirements: High school diploma

  • Knowledge of Excellent Customer Service Techniques (Call Center based preferably)

  • Fluent English (Mandatory)

  • MS Office Intermediate

  • Active Listening

  • Customer Focus

  • Good Grammar

  • Communication Skills

  • Ability to perform work onsite at [location]. (Remove if not needed)

  • Travel requirements (Remove if not needed)

Desired:

  • Bachelor's degree is a plus.


What You’ll Look Forward to at Nissan:
Career Growth and Continuous Learning Opportunities: Benefit from diverse career paths, crossdepartmental moves, and innovative learning platforms. Enhance your skills through seminars, 
leadership training, and tuition reimbursement programs, all while playing a vital role in shaping the 
future of transportation. From day one, you'll have the support to tackle challenges and contribute to 
impactful solutions across our organization. 
 
Rewards: Nissan offers a comprehensive benefits package to support the well-being and success of our 
employees, with offerings that may vary by location and role. 
Nissan (NMEX,NEdM, NRFS, NRFM and ANZEN) hires based on the fulfillment of the job profile in the 
vacancy, without distinction or discrimination based on gender, gender identity and/or expression, 
sexual orientation, race, color, language, religion, political or any other opinion, national or social origin, 
economic position, birth or any other condition.
By applying for the advertised position, candidates acknowledge that Nissan Mexicana and its 
subsidiaries reserve the right to conduct a public conduct search due to the sensitive nature of the assets 
Nissan Internal
and information involved in the role. This includes, but is not limited to, proprietary information, 
financial data, and other assets requiring safeguarding. Nissan Mexicana and its subsidiaries assure 
confidentiality and compliance with all legal requirements regarding the use of such information. By 
applying for this position, you are consenting to this check.

Aguascalientes Aguascalientes Mexico

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About The Company

Nissan is more than a car company. We are an innovation company. We take the most innovative thinking in the industry and combine it with performance, value, efficiency, safety and style. The result: Cars that thrill you every time you get behind the wheel. With over 150 million vehicles produced globally, Nissan continues with the goal to enrich the lives of our employees and customers alike.

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