Bilingual: Spanish and English: Wellness Program Coordinator

Description

WebMD Health Services is part of the WebMD family. We have been designing well-being programs for employers and health plans for over 20 years. Our mission is to empower organizations and their populations to improve well-being through personalized, strategic partnerships.

overview:

Position Description:

• Perform face-to-face at-risk health education based on participants' completed health risk appraisal; one-on-one, video, active, & group coaching 
• Create a culture of well-being at the worksite level
• Provide assessment of at-risk areas and provide referral to appropriate resources
• Understand and deliver client-centered coaching through a combination of reflective listening and identification of readiness to change
• Assist participants' progress through the stages of change for at-risk behavior
• Utilize Motivational Interviewing techniques to elicit behavior change and reduce participant ambivalence
• Improve the health lifestyle behaviors and overall health of participants.
• Participate in collective record keeping which allows for continuity to exist between multiple health education sessions
• Work with the Fulfillment department in delivering specific, supplemental health related materials to participants
• Assist in the production of aggregate reports which incorporate the health education calls made to clients' participants
• Coordinate the flow of information and materials between WebMD and individual employer units located in the area
• Assist with day-to-day delivery of established programs with direction from the client and WebMD account team
• Coordination of meetings and other communications (internal and external)
• Coordination and delivery of onsite events
• Coordinate and maintain Site Champion Network
• Maintain Site Champion Engagement Hub
• Works with the Engagement Advisor to coordinate the customization of WebMD’s standard communication vehicles, and when necessary, the development of original materials
• Develop and maintain schedules necessary to support the successful execution of client health education programs
• Ongoing program performance review and strategy support
• Support process improvement and service model design efforts
• Other duties specific to the account as designed by the client or WebMD (e.g. conduct biometric screenings or other in person health assessments, support fitness centers, etc.)

qualifications, skills and experience:

• BS/BA Required, MS/MBA differentiator
• Bi-lingual (Spanish and English)
• Professional Certification from National Wellness Institute (NWI), The National Commission for Health Education Credentialing (NCHEC), or the equivalent certification will be considered.
• Minimum of 2 years Wellness Coordinator/Health Coaching or similar client-facing experience required
• Minimum of 2 years delivering healthcare information products and services required, especially consumer-facing interfaces and H&W administration.
• Demonstrated ability to successfully manage multiple relationships with multiple client stakeholders in a dynamic environment.
• Business and technology services experience.
• Professional presence and technical credibility to interact with senior-level customer contacts.
• Familiarity with MS Office suite including Word, PowerPoint, and Excel.

preferred:

• Group Fitness or other group exercise credential
• 5 years Wellness Coordinator/Health Coaching or similar client-facing experience preferred
• 5 or more years of delivering healthcare information products and services, especially consumer-facing interfaces and H&W administration, preferred.