Client Account Manager, Mid-Market (Services)

2 Months ago • 4-7 Years • Account Management • $105,000 PA - $147,000 PA

Job Summary

Job Description

As a Client Account Manager, you will collaborate with Client Partners to assist agencies and advertisers in achieving their marketing objectives on Reddit. Your responsibilities will include managing client relationships, driving revenue growth, leading campaign launches, and providing optimization recommendations. You'll be the primary point of contact for internal account operations, educate clients, and consult on their objectives. You'll also analyze campaign data, identify upsell opportunities, and share client feedback to improve the product. The role requires proactive problem-solving, strong communication skills, and the ability to work in a fast-paced environment. Mentoring and training other team members is also part of the role.
Must have:
  • 4-7 years of experience in advertising sales and account management
  • Strong understanding of customer marketing funnels
  • Proven track record of growing client spend
  • Understanding of Digital measurement and tracking fundamentals
  • Experience cultivating strong relationships
Good to have:
  • Proficiency in Excel preferred
  • BA / BS degree or equivalent work experience

Job Details

Reddit is a community of communities. It’s built on shared interests, passion, and trust and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 101M+ daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit redditinc.com.

We're looking for a sharp, positive, and motivated self-starter to join our Mid-Market Sales team in San Francisco! As a Client Account Manager, you will closely collaborate with your Client Partners on to help agencies and advertisers achieve their marketing objectives on the fast-growing Reddit platform.

Please note that this role is required to work in person from our SF office 1-2 days per week.

Responsibilities:

  • Collaborate closely with Client Partners to meet and exceed your clients’ marketing goals
  • Proactively manage and deepen relationships with existing advertising partners, both with agencies and directly with clients to drive year-over-year Reddit revenue growth
  • Lead and execute campaign launches from start to finish, delivering insightful optimization recommendations to agency and client partners
  • Act as the primary point of contact for internal account operations, including managing revenue delivery, troubleshooting issues, and escalating when necessary
  • Educate brands and media agencies, effectively communicating Reddit’s value proposition and best practices for advertising on the platform
  • Consult clients on their awareness and direct response objectives, partnering closely with Client Partners to craft thoughtful and creative media plans
  • Collaborate with Ad Ops to ensure effective campaign delivery and resolve any technical hurdles
  • Dive deep into campaign performance data, audience and competitor insights, seasonality, and market and performance trends to develop KPI-driven campaign recommendations
  • Strategically identify and pitch upsell opportunities to clients to contribute to account growth
  • Proactively seek and represent client needs and asks to cross-functional stakeholders
  • Shape Reddit’s native ads product roadmap by aggregating and sharing client feedback and campaign metrics with cross-functional stakeholders
  • Proactively identify areas of improvement and drive the execution of solutions
  • Mentor and train other team members

Required Qualifications:

  • 4-7 years of experience in advertising sales and account management
  • Strong understanding of customer marketing funnel and traditional marketing ecosystem
  • Comfortable with problems of diverse scope where analysis of data requires evaluation of identifiable factors.
  • Proficient at upselling with a proven track record of growing client spend
  • Understanding of Digital measurement, tracking fundamentals and mobile measurement partners
  • Tenacious and entrepreneurial approach to working through product, process, and client challenges
  • Experience cultivating strong relationships with external partners
  • Exceptional communication and interpersonal skills
  • Ability to work in a fast-paced and unstructured work environment
  • High attention to detail
  • Proficiency in Excel preferred
  • BA / BS degree or equivalent work experience

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