Customer Account Manager

Join the API Revolution at Gravitee—Where Innovation Meets Growth

Since our beginnings in 2015, Gravitee has grown into a global force, recognised as a 2024 Gartner Magic Quadrant™ Leader for API Management. What started with four developers challenging the complexities of APIs has evolved into a revolutionary platform powering API and event stream ecosystems worldwide. We’re driving digital transformation for top enterprises, from Michelin to Roche to Blue Yonder and beyond, offering unmatched control over APIs and event streams.

Our rapid growth and leadership in API management are fuelled by our team’s commitment to excellence and our core values:

• Passion: We bring excitement to everything we do, constantly innovating to stay ahead of the curve.
• Hold Nothing Back: We go above and beyond to help customers and teammates succeed, holding ourselves to the highest standards.
• Professionalism: We believe in clear, respectful communication and prioritise the needs of our team and customers.

Join us on this journey. Be part of a team that’s redefining what’s possible in API management, and shaping the future of digital transformation. The possibilities are endless, be a part of the revolution!

THE ROLE & WHY IT EXISTS

Gravitee.io is taking APIs to the next level, we are the premier, open source API platform and we want everyone to know how amazing our software is. To make this happen, we are looking for someone passionate, curious and ambitious. This is where you come in. 

We are currently recruiting for a Customer Account Manager, you will be the trusted advisor and main point of contact for our existing customers in EMEA. This isn’t a traditional sales role, instead, you’ll be the champion of long-term success, guiding customers beyond API management toward broader digital strategy alignment.

You’ll build strong, consultative relationships and work cross-functionally to ensure customers are realising maximum value from Gravitee’s platform, while uncovering opportunities to deepen the partnership.

WHAT YOU WILL BE DOING Your daily to-do list will feature some or all of the following, but is not limited to:

• Own and grow relationships with a portfolio of key existing customers across EMEA.
  
• Manage overall renewal process
  
• Act as a strategic advisor and primary point of contact, advocating for your customers internally.
  
• Collaborate with customers on their broader digital strategy, aligning Gravitee to long-term business goals.
  
• Lead regular customer reviews, roadmap alignment sessions, and value realisation discussions.
  
• Ensure high levels of customer satisfaction, retention, and expansion by identifying areas for growth and engagement.
• Work cross-functionally with Product, Engineering, and Support to resolve issues and deliver strategic outcomes.
• Maintain a deep understanding of Gravitee’s platform and how it solves complex, real-world challenges.
• Identify and mitigate risks to customer adoption, satisfaction, or renewal.

ESSENTIAL SKILLS The right candidate will possess at least the following skills, if not more:

• 3+ years of experience in a customer-facing role such as Customer Success, Strategic Account Management, or Solution Consulting.
  
• Proven track record of managing enterprise relationships with a strategic lens.
  
• Strong understanding of API management, developer ecosystems, or related technologies (not mandatory but a plus).
  
• Excellent communication and interpersonal skills, able to influence stakeholders at all levels.
  
• Comfortable navigating technical conversations, while maintaining a business-value focus.
  
• Highly organised, proactive, and driven by outcomes.

AT GRAVITEE, YOU’LL GET…

• Excellent medical coverage to keep your body and mind healthy
• Pension or 401k program options for all locations
• Stock option plan for employees
• 25 days holiday/vacation in addition to in-country national holidays 
• 3 mental health days per year with an allowance toward a mood-boosting activity of your choice
• Birthday off to celebrate your dayLearn and grow with our professional development allowance to be used to benefit your career
• Quarterly outings and an annual off-site in an exciting location!
• Hybrid culture with options to go in to an office in one of our hubs
• Ability to work for one of the fastest-growing companies and alongside some of the most talented people in the API technology sector
• A meaningful, progressive, global company culture that is as fun as it is hardworking
• Endless growth opportunities

At Gravitee, no employee or applicant will be treated less favourably on the grounds of their sex, marital status, race, colour, nationality or ethnic or national origin, disability, gender, sexual orientation, gender identity, age, pregnancy or maternity, marital or civil partner status, or religion or belief.

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