Customer Service Representative (Japanese Speaker)
Job Summary
Job Description
Binance, a leading global blockchain ecosystem, is seeking a Customer Service Representative fluent in Japanese to join their team. The role involves providing top-quality assistance to users through ticketing systems and live chat, addressing queries, complaints, and identification approval processes. Responsibilities include handling back-office tickets, responding to customer inquiries via email and online tools, liaising with other business units, documenting customer requests, and managing complaints and ad-hoc tasks. The ideal candidate will be empathetic, communicative, a problem-solver, and dedicated to ensuring high customer satisfaction in a fast-paced cryptocurrency exchange environment.
Must have:
- Proficient in English and Japanese (JLPT N2 minimum)
- Minimum 1 year customer service experience
- College degree or above
- Honesty, integrity, proactive, meticulous, responsible
- Strong communication skills
- Ability to work under pressure and different shifts
- Positive attitude towards the crypto industry
Good to have:
- Experience in finance or E-commerce industry
- Other language proficiency
Perks:
- Shape the future of the blockchain ecosystem
- Collaborate with world-class talent
- Tackle unique, fast-paced projects with autonomy
- Thrive in a results-driven workplace with growth opportunities
- Competitive salary and benefits
- Work-from-home arrangement
2 skills required
Job Details
Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 250 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.
Join Binance's Customer Service team and be a part of a client-facing business function where exceptional support is our priority. We aim to create a platform where users receive top-quality assistance with fast response times and accurate information. Our support is provided via ticketing systems and live chat, handling customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform. We seek empathetic, communicative, and problem-solving individuals who can advocate for our customers and gather valuable feedback. Join us and help ensure exceptional service standards and high customer satisfaction.
Responsibilities
- Handle back office tickets, and provide 7*24h online enquiries and email replies services to customers.
- Handle customer enquiries, advices and suggestions via email or online tools.
- Support other business units with customer liaison, accurately document customer requests and advices, and provide feedback in the form of documentation.
- Handle customer complaints, any special cases or ad hoc tasks.
Requirements
- College degree or above.
- Proficient in English & Japanese (JLPT N2 at least). Other languages would be of a great advantage, for efficient collaboration with various stakeholders in the company
- Minimum 1 year experience in customer service, preferably in finance or E-commerce industry. Outstanding recent graduates are also welcome to apply.
- High level of honesty and integrity. Proactive and meticulous. A sense of responsibility and team work spirit.
- Ability to work under pressure, strong communication skills and exceed beyond expectation.
- Passionate for customer service industry and can accept to work under different work shifts, including night shift.
- Positive about the crypto industry.
Why Binance
• Shape the future with the world’s leading blockchain ecosystem
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle unique, fast-paced projects with autonomy in an innovative environment
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
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About The Company
Binance is the world’s leading blockchain ecosystem and cryptocurrency infrastructure provider with a product suite that includes the world's largest digital asset exchange and much more.
Trusted by over 200 millions of users worldwide, the Binance platform is dedicated to increasing the freedom of money for users, and features an unmatched portfolio of crypto products and offerings, including: trading and finance, education, data and research, social good, investment and incubation, decentralization and infrastructure solutions, and more.
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