Customer Support Specialist

7 Months ago • All levels • Customer Service • $43,680 PA - $47,840 PA

Job Summary

Job Description

Rippling is seeking a Customer Support Specialist, ideal for new graduates. The role involves supporting Rippling customers and resolving product-related issues. Responsibilities include managing customer issues from start to finish in a fast-paced environment, utilizing phone, chat, email, and video conferencing to help customers optimize products, and de-escalating and resolving issues using platform and industry expertise. You will become a product expert and a go-to resource for customers and colleagues. The role also involves identifying areas for improvement and collaborating with Product and Engineering teams to enhance customer service through automation or new features, while working under time constraints and meeting schedules, sometimes with unexpected deadlines.
Must have:
  • Support customers and resolve product issues
  • Manage customer issues end-to-end
  • Use phone, chat, email, video conferencing
  • De-escalate and resolve issues
  • Become a product expert
  • Identify improvement areas
  • Work under time constraints
  • Must be located in PST or MDT
  • Ability to work 9am-5:30pm PST
  • Bachelor's degree (within last 12 months)
  • Proficient in English (written/verbal)
  • Problem-solving with attention to detail
  • Organizational skills
  • Flexibility with job duties
  • Time management skills
Good to have:
  • Experience improving processes
Perks:
  • Competitive salary
  • Benefits
  • Equity

Job Details

About Rippling


Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.


Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.


Based in San Francisco, CA, Rippling has raised $1.2B from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.


We prioritize candidate safety. Please be aware that official communication will only be sent from @Rippling.com addresses. 


About the role


We are building a world-class Support team - committed to helping customers realize the full potential of Rippling. Team members focus on getting our customers back on course when challenges arise and contribute to internal discussions around product enhancements. Our Support Organization is composed of product specific teams such as HR, IT and Finance. 


If you are the type of person to look at a flight of 10,000 stairs, pause, get a bit excited, and then seize the moment - you have what it takes!

What you will do

  • Responsible for supporting our Rippling customers and resolving issues related to our products.
  • Take charge of customer issues from start to finish - while working in a dynamic and fast-paced environment.
  • Leverage phone, chat, email functionality, and video conferencing to help our customers optimize our products.
  • De-escalate and resolve issues by leveraging platform and industry expertise.
  • Become a product expert - you'll be a go-to resource for both customers and coworkers. 
  • Identify areas of improvement and work directly with Product and Engineering teams to share areas where we can better serve our customer base through automation or added features.
  • Work well under time constraints and meet schedules; at times with unexpected deadlines, to ensure client’s needs are met.

What you will need

  • Required: Must be located in PST or MDT
  • Ability to work 9am-5:30pm PST
  • Required: Bachelor's degree obtained within the last 12 months
  • Required: Proficient in English; written and verbal communication skills
  • Demonstrated experience problem-solving with attention to detail
  • Organizational skills and experience improving processes
  • Flexibility with changing job duties and responsibilities
  • Time management skills and ability to prioritize

Additional Information

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accomodations@rippling.com.


This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed below. 


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