Field Management Operations Lead
Job Summary
Job Description
As an FMO Lead, you will be responsible for ensuring the efficient and accurate performance of Zones' work. This involves providing consistency in customer deliverables by training and onboarding technicians and engineers. You will also assist in preparing project manuals, conducting pilot installations, performing quality assurance checks, and carrying out supervisory functions for the Field Services Team. This role requires a strong understanding of PC systems, related peripherals, common software programs, and operating systems, as well as the ability to travel and adapt to a fast-paced environment.
Must have:
- 5+ years experience with PC systems and peripherals
- Understanding of LAN/WAN connectivity
- Ability and willingness to travel
- Strong interpersonal and customer service skills
- Excellent written and verbal communication skills
- Voice and Data cabling experience
Good to have:
- Bachelor's Degree or higher
- Service Desk tool suite experience
- Networking fundamentals knowledge
- Microsoft Visio proficiency
- Service Now experience
- Resource supervisory experience
Perks:
- Medical/dental/vision coverage
- Life insurance
- 401(k) plan with matching
- Paid time off
4 skills required
Job Details
Description
Company Overview:
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on X @Zones, and LinkedIn and Facebook.
Position Overview:
As a FMO Lead you will ensure Zones work is performed efficiently & accurately. You will provide consistency in customer deliverables by training & on-boarding technicians and engineers, assisting in the preparation of project manuals, performing pilot installations, quality assurance checks, and performing supervisory functions for the Field Services Team.
What you’ll do as the FMO Lead:
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Perform pilot installation for our customers to verify and validate the scope of services and installation scripts.
- Work with the Project Management Office to prepare project manuals on each project for our technicians and engineers which will outline topics such as:
- Contact information
- Escalation procedures
- Scope of services
- Installation scripts and processes
- Schedules and teams
- Locations and maps
- Site completion checklists
- Provide onboarding, training, and support for Field Technicians
- Perform quality assurance checks and team assessments to ensure:
- Performance of the complete scope of services as outlined in the SOW
- Installation scripts and processes are completed, meeting client directed specifications
- Be available for all escalations and questions as a dedicated technical support resource
- Route and manage subcontractor work orders
- Collect and validate appropriate deliverables upon completion for delivery to project manager
What you will bring to the team:
- 5+ years’ experience with PC systems, related peripherals, common software programs, and Operating Systems
- Thorough understanding of connectivity of devices to LAN and WAN
- Candidates must possess the ability and willingness to travel, which will include working off-hours, weekends and staying overnight with prior notification
- Strong interpersonal and customer service skills
- Ability to communicate internally and externally on all levels and through all mediums.
- Experience and success in working with various delivery organizations to achieve deliverables
- Ability to effectively prioritize and execute tasks in a high-pressure environment
- Ability to work and adapt to change in a fast paced environment
- Excellent written and verbal communication skills
- Voice and Data cabling experience (Installation, termination, testing)
Preferred:
- Bachelor’s Degree or higher
- Experience with Service Desk tool suites
- Concepts of networking fundamentals
- Microsoft Visio
- Experience with Service Now
- Resource supervisory experience
Qualified candidates can expect a salary range of $90,000 - $110,000.
#LI-JL1
Zones offers a comprehensive Benefits package
While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. Our team members enjoy a variety of comprehensive benefits, including medical/dental/vision coverage, life insurance, a 401(k) plan with matching provision, paid time off, and much more. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse.
At Zones, work is more than a job –with exciting careers with a global team who are client centric, have a passion for tech, who embrace change and lifelong learning in a collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!
While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. Our team members enjoy a variety of comprehensive benefits, including medical/dental/vision coverage, life insurance, a 401(k) plan with matching provision, paid time off, and much more. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse.
At Zones, work is more than a job –with exciting careers with a global team who are client centric, have a passion for tech, who embrace change and lifelong learning in a collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.
Zones participates in E-Verify. E-Verify is a system that compares information from an employee’s Form I-9 to federal records to confirm their eligibility to work in the United States.
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