Sales Operations Analyst

1 Month ago • 3-5 Years • Sales

Job Summary

Job Description

NiCE is seeking a Sales Operations Analyst to empower data-driven sales decisions. This role involves managing Salesforce.com, reporting tools, and advanced analytics to support strategic initiatives, ensure operational compliance, and drive continuous process improvement. The analyst will conduct regular audits, oversee attainment reporting, and champion project completion. Responsibilities include providing ad-hoc analytical and operational support, determining data quality by reviewing closed deals and pipelines, preparing and resolving quote-related queries, enhancing collaboration with Sales to reduce errors and improve data quality, and administering workflow management primarily in Salesforce. The analyst will also produce regular and ad-hoc reports and dashboards using tools like Salesforce, Tableau, Power BI, Excel, or Google Sheets, and participate in strategic and tactical projects.
Must have:
  • Bachelor's degree
  • 3-5 years experience in data analysis
  • Proficiency in Microsoft Office Suite with advanced Excel skills
  • Excellent problem-solving skills
  • Ability to manage and prioritize multiple tasks
  • Strong interpersonal skills
  • Excellent organizational skills
Good to have:
  • Experience with Salesforce report building and administration
  • Prior experience with Salesforce.com administration
  • Service operations experience
  • SaaS businesses experience
  • B2B sales experience
Perks:
  • NICE-FLEX hybrid model (2 days office, 3 days remote)
  • Opportunity to work in an ever-growing, market-disrupting, global company
  • Fast-paced, collaborative, and creative environment
  • Endless internal career opportunities

Job Details

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

The Sales Operations Analyst plays a critical role in empowering data-driven sales decisions. They manage Salesforce.com, reporting tools, and advanced analytics to support strategic initiatives, ensure operational compliance, and drive continuous process improvement. This individual conducts regular audits, oversees attainment reporting, and champions project completion within a collaborative environment. By leveraging market research, sales data, and insights from business partners, they ensure fact-based decision-making and foster ongoing optimization across all sales and marketing efforts.

How will you make an impact?  

  • Providing ad-hoc analytical and operational support as the sales operations require.
  • Determine data quality and accuracy by reviewing closed deals and pipelines.
  • Prepare and resolve quote-related queries to streamline sales processes.
  • Enhance collaboration with Sales to identify and execute improvement opportunities, aiming to reduce errors and enhance data quality.
  • Provide ad-hoc analytical and operational support, including data management, reconciliation, cleansing, and analysis.
  • Administer workflow management and administration primarily in Salesforce, ensuring smooth operations.
  • Produce regular and ad-hoc reports and dashboards using Salesforce, Tableau, Power BI, Excel, or Google Sheets.
  • Participate in strategic and tactical projects to support overall business objectives.

Have you got what it takes?

  • Bachelor's degree with 3-5 years of experience in data analysis and written reporting.
  • Excellent problem-solving skills and the ability to efficiently manage and prioritize multiple tasks.
  • Proficiency in Microsoft Office Suite with advanced Excel skills. Experience with Salesforce report building and administration preferred.
  • Strong interpersonal skills for clear communication across all levels and excellent organizational skills.

You will have an advantage if you also have:

  • Prior experience with Salesforce.com administration, service operations, SaaS businesses, and B2B sales is a plus.

This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.​

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Requisition ID: 7516
Reporting into:
Manager, Sales Operations
Role Type: Individual Contributor

 

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

 

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