Senior Account Manager - B2B Logistics
Job Summary
Job Description
Ninja Van is a tech-enabled logistics company focused on hassle-free delivery services for businesses of all sizes across Southeast Asia. The Senior Account Manager - B2B Logistics role is responsible for driving long-term strategic relationships and revenue growth with key business clients by delivering tailored logistics solutions. This involves ensuring service excellence and aligning operational performance with client expectations. The role supports the company's mission to be a trusted logistics partner through efficient, scalable, and customer-centric supply chain services, reporting to the Director of Sales or Head of Commercial Operations. The position requires balancing client satisfaction with business profitability, understanding pricing and margin dynamics in logistics, and managing both strategic account planning and daily operational issues. Success relies on using data and KPIs for decision-making, maintaining accurate reporting, and remaining calm under pressure in a fast-paced logistics environment. Strong communication, negotiation, and stakeholder engagement skills are essential.
Must have:
- Balance client satisfaction and business profitability
- Understand logistics pricing and margins
- Manage big-picture account strategy and daily operations
- Use data and KPIs for decision-making
- Communicate clearly and confidently
- Negotiate and engage stakeholders
Good to have:
- Thrives in a fast-paced logistics environment
- Remains calm and focused under pressure
1 skill required
Job Details
About the company:
Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.
About the Unit:
Restock Operations Unit caters to the new service of the Company, Ninja Restock, which is a business-to-business (B2B) service that enables brands and businesses to distribute supplies seamlessly to their locations and branches.
About the Job:
The Senior Account Manager – B2B Logistics role exists to drive long-term strategic relationships and revenue growth with key business clients by delivering tailored logistics solutions, ensuring service excellence, and aligning operational performance with client expectations; this role directly supports the organization's mission to be a trusted logistics partner through efficient, scalable, and customer-centric supply chain services, and reports to the Director of Sales or Head of Commercial Operations.
Main Duties :
- Balances client satisfaction with business profitability; understands pricing, margin, and cost-to-serve dynamics in a logistics environment.
- Balances big-picture account strategy with the hands-on management of daily service and operational issues.
- Uses data and KPIs to inform decisions; maintains accuracy and diligence in reporting and operational follow-up.
- Thrives in a fast-paced, ever-changing logistics environment; remains calm and focused under pressure.
- Communicates clearly and confidently across all levels, both internally and externally; skilled in negotiation, influence, and stakeholder engagement.
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