Technical Support Engineer - Tableau

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Tableau's mission is to help customers see and understand data. Since its IPO in the US in 2013, Tableau has continued to grow as an influential company in the business intelligence market. With a casual and energetic atmosphere, Tableau is earnestly committed to product development under its mission of "helping people see and understand data." We also value each employee, prioritizing work-life balance, efficiency, and simplicity, and are committed to providing very friendly customer service. Tableau is working to make a difference in the world.

Benefits of working as a Tableau Technical Support Engineer

• As a support engineer, you can continuously improve your skills by deeply engaging with the latest product technologies.
• Each support engineer has a diverse background, and experts in various fields such as hardware, OS, network, DB, and BI, not just Tableau products, gather here, allowing engineers to stimulate each other and improve their skills.
• We place a high value on technical skills and actively promote skill development from the moment you join, through product training, inter-member skill transfer sessions, and learning support programs.
• Diversity and equality. We also adopt a transparent evaluation system, and you will always be evaluated when you overcome difficulties and achieve results towards high goals.
• We value trust and have strong teamwork, helping each other.

Job Responsibilities

• Tableau customers enjoy using Tableau products, and Tableau is happy to help them achieve great results.
• Technical support team staff are excellent problem solvers, customer-focused, curious about technology, and driven towards success.
• Technical Support Engineers primarily support customers using Tableau-related products, actively assisting with post-sales installation, configuration, and setup.
• You will take the lead, along with the support team, in identifying, prioritizing, and resolving complex technical application-related issues affecting product performance in the customer's unique environment, as well as widespread obstacles to Tableau product adoption.
• In addition to customer interaction, you will regularly collaborate with Development, Sustaining Engineering, and Sales Engineering departments to resolve support issues, record bugs, perform User Acceptance Testing (UAT) for product builds, and assist customers with smooth new server installations and server upgrades.

Examples of Job Responsibilities

• Collaborate with customers to help them optimize their use of Tableau products.
• Take the lead in efforts to resolve support cases for assigned customers.
• Thoroughly investigate and document software and technical issues faced by customers.
• Work with user support, escalation engineering, and sales consultants to identify high-priority server issues, seeking assistance from development and quality engineering teams as needed.
• Mentor technical support specialists in investigating, resolving, and documenting customer server issues.
• Serve as the primary technical liaison between customers and other Tableau departments for issue resolution.
• Develop, document, guide, and train other team members on support processes for technical prioritization and problem-solving related to servers.

Required Conditions for this Position

• Experience in supporting and troubleshooting mission-critical commercial software applications. (Five years or more)
• Expertise: Strong knowledge of relational databases and networking.
• Service-oriented: Confidently provide excellent customer support as you would like to receive.
• Educated: Bachelor's degree in Computer Science or a technical degree. Equivalent practical experience will be considered.
• Detail-oriented: Ability to prioritize and meet deadlines even under high workload.
• Excellent communication skills: Excellent verbal and written communication skills in both Japanese and English (TOEIC 700+).
• Excellent problem-solving skills: Enjoys tackling difficult challenges and quickly arriving at the best solutions.
• Talent acquisition: Tableau hires people who can build the company together. We are looking for individuals who can constantly seek out excellent talent and contribute to Tableau's continued development as a world-leading company.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

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