VIP Account Management Team Leader

Responsibilities:

Communication & development 

• Serve as the primary contact point for all team members, ensuring clear and effective communication. 

• Mentor and train team members on advanced customer relations techniques, ensuring continuous skill development. 

• Foster a culture of continuous improvement and professional growth within the team. 

• Engage and motivate the team to achieve high performance and contribute to the studio's success. 

Data & Monitoring 

• Conduct regular performance evaluations and reviews, setting clear performance objectives and providing constructive feedback. 

• Utilize performance data to manage and enhance individual and team performance effectively. 

• Develop and maintain performance dashboards to provide real-time insights into team performance and project progress. 

• Ensure dashboards are updated regularly and accessible to relevant stakeholders. 

• Prepare regular reports on team performance, project progress, and KPI achievements. 

• Conduct trend analysis to identify patterns and forecast future performance. 

Strategy  

• Develop and execute strategic plans for VIP player management that align with company objectives, utilizing data-driven insights. 

• Oversee the implementation of strategic initiatives and ensure their successful execution within the team ( tools implementation, roadmap projects, task forces ) 

• Monitor and analyze team performance metrics regularly to identify areas for improvement and implement strategies to achieve KPI targets. 

• Take responsibility for managing key projects within the studio, ensuring they are completed on time and within scope. 

• Coordinate with other departments to align project objectives with overall business goals. 

• Lead by example, demonstrating excellence in work ethic, professionalism, and commitment to achieving team and business goals.  

Requirements:

• Proven work experience as a Team Leader or Supervisor 

• Excellent communication and leadership skills 

• Analytical skills & data monitoring skills 

• English proficiency both written and spoken 

• Organizational and time-management skills 

• Strong multi-tasking abilities 

Playtika's Benefits:

• Annual bonus
• Daily lunch and refreshments
• Meal vouchers
• Holiday vouchers
• 21 vacation days
• 6 long weekends
• 1 day off for your birthday
• Additional days-off
• Private medical subscription
• Private dental subscription
• Glasses allowance
• Private pension
• Wellbeing plan
• Birthday gift
• Bonus and gift cards for special events (Easter, 1st of June, 8th of March, Christmas)
• Transport settlement 
• Parking facilities
• Exciting company events
• Games: pool table, ping-pong, fuzzball, air hockey, etc.
• Central location: Timpuri Noi (Hybrid Work)