VIP Customer Support Representative

7 Hours ago • 1 Years +

Job Summary

Job Description

The VIP Customer Support Representative will respond to customer queries via live chat, email, or phone, addressing account issues, payments, games, bonuses, and platform navigation. They will assist with troubleshooting technical problems, helping users with account-related tasks, explaining game rules, reporting issues, clarifying betting odds, and assisting with payment-related matters. The representative will also ensure compliance with regulatory requirements and provide resources for responsible gambling. This role requires a strong understanding of customer service and a commitment to teamwork and achieving common goals.

Must have:

1+ years of customer support/call center experience.
Intermediate or higher English proficiency.
Proficient knowledge of customer service practices.
Knowledge of sales principles and methods.
Ability to maintain customer confidentiality.

2 skills required

2 skills required for this role

Add these skills to join the top 1% applicants for this job

communication

problem-solving

Job Details

Growe welcomes those who are excited to:

Respond to customer queries via live chat, email, or phone regarding account issues, payments, games, bonuses, or platform navigation;
Assist users with troubleshooting technical issues related to the platform, such as login problems, website errors, or software glitches;
Help users with account-related tasks like registration and updating account information;
Assist customers by explaining the rules of various games (sports betting, casino games, etc.) and how betting works;
Report and escalate issues related to game errors or malfunctions to the relevant technical or support teams;
Clarify questions related to betting odds, how bets are settled, and how winnings are calculated;
Assist with issues related to deposits, withdrawals, and other payments;
Ensure that customers comply with regulatory requirements, such as age verification, responsible gambling limits, and local gambling laws;
Assist customers in setting limits for deposits, bets, or losses and provide resources for responsible gambling.

We need your professional experience:

1 + years of experience in customer support/call center (preferably in the field of iGaming and/or VIP customer support);
English proficiency at an Intermediate level or higher;
Proficient knowledge of customer service, and standard practices and procedures;
Knowledge of sales principles and methods;
Able to maintain customer confidentiality.

We appreciate if you have those personal features:

Excellent verbal and written communication skills;
Attention to detail;
Problem-solving skills.

We are seeking those who align with our core values:

GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;
DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;
BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.