Customer Support Specialist

Playtika is a leader of innovation and excellence in interactive entertainment. From humble beginnings as a startup in 2010, and with cheetah-like instincts, we’ve grown to become an industry leader with more than 9 million daily and 31 million monthly active users across the portfolio of games.  

At Playtika, we are on a mission to continue creating infinite ways to play. We remain committed to pushing the boundaries of what's possible. We leverage our talent and the latest technology to create even more immersive and engaging experiences for our players, delighting them with our award-winning and category-leading games.  

ABOUT YOUDA GAMES

We are looking for a talented Customer Support Specialist for our studio in Amsterdam. Better known as the Youda Games. From our studio we supply the world with Governor of Poker 3 and Monopoly Poker and if we drop one on you, you know it’s “time to play”.

The Youda studio wants users to have a fun time playing games, it’s that simple. Making games our fans can’t stop playing is our goal. Our studio is loaded with talented and creative people that will make any possible effort to fulfill our promise. We dream big, aim high and let our failures inform our future successes.

Our studio fits our needs perfectly. It is located next to Schiphol Airport.

ABOUT THE JOB!

CUSTOMER SUPPORT Playtikans are problem solvers, who can think analytically. Are you at the start of your career? Do you want to work at a growing international company with great perks and benefits, using your DUTCH & ENGLISH skills? 

Responsibilities:

• Providing support to players, for inquiries about game, features, promotions, game progression and experience, technical issues, lost accounts, missing wins, purchase issues.
• Showing good discipline and flexibility with LiveChat (chat applications) and ServiceNow (email/ticket application), to facilitate a short turnaround time for the players.
• Staying up to date with all current game promotions and seasonal features.
• Delivering service to players that is good enough and fast enough to meet all the studio targets.
• Acknowledging and implementing all feedback received through the quality evaluation process.
• Balancing own workload to efficiently cover both communication channels – chat and email.

Requirements:

• Capable to efficiently prioritize their daily tasks.
• Able to become proficient in working with multiple applications and platforms.
• A quick on their feet doer, and a fast learner.
• Open to develop a player-first mindset and offer exquisite customer service.
• Flexibility to work shifts (morning/day shift (9AM – 17:30) or afternoon/evening shift (12pm – 20:30pm) *every 6 weeks we’ll expect you to work the weekend!
• Dutch or French & English proficiency, both written and spoken.

Nice to have:

Previous work experience in customer service or technical support.

Here’s what we offer you:

• A challenging role in a diverse, international and fast-growing organization with lots of career opportunities
• Hybrid ways of working between home and the office
• A competitive monthly salary
• Bonus incentive
• Monthly Phone Allowance
• Participation in our pension scheme
• 26 vacation days
• 6 powerup weekends
• 1 day off for your birthday
• Lunch benefit
• Christmas, Birthday & Special events gifts