Business Operations Director

Our Story and Purpose Linden Lab develops platforms that empower people to create, connect, and thrive through transformative virtual experiences. Since our founding in 1999, we’ve been at the forefront of the creator economy, building platforms that inspire limitless imagination and innovation. In 2003, we revolutionized the virtual world with the launch of Second Life—a vibrant, user-driven community where creativity knows no bounds. With nearly two billion user creations and a flourishing $650 million economy, Second Life continues to be a global hub for collaboration, self-expression, and entrepreneurship. We believe our strength lies in diversity—of perspectives, experiences, and ideas. Our values are rooted in organizational health, strengths-based leadership, and the belief that collaborative teams are stronger than individuals. At Linden Lab, you’ll be at the cutting edge of virtual worlds, shaping the future of immersive experiences. Whether you’re building innovative tools or fostering a welcoming community, you’ll find a place to belong, thrive, and be unapologetically yourself. We invite you to come as you are. Your Mission This role will follow a hybrid schedule, requiring in-office presence at our San Francisco office from Tuesday to Thursday, with occasional additional days on-site as needed. We’re looking for seasoned BizOps Director to architect and build our operational framework from the ground up. Initially operating as an individual contributor, with the potential to build and lead your own team as business units scale.This role is pivotal to launching and scaling innovative business lines—including gambling, skill-based gaming, crypto applications, and virtual-world simulations. You’ll work cross-functionally to drive strategic planning, develop financial models, and build scalable processes that support hyper-growth.. This is an independent contributor role, reporting to the CFO. In this role, you will identify and assess the viability of new business opportunities, strategic initiatives, and partnerships, building and maintaining financial and operational models for new business verticals. You’ll create financial modeling packages for executive teams and board presentations, including scenario modeling and ROI analyses while leading quarterly and ad-hoc planning cycles, forecasting and refining assumptions as market conditions evolve. How You’ll Grow With Us At the Lab, you'll experience the best of both worlds: the stability of an established company with over 20 years of expertise and the dynamic momentum of a startup driven by continuous progress. You'll have the unparalleled opportunity to forge meaningful relationships, design impactful systems, and craft strategies that shape the future of virtual experiences. Our vibrant in-office environment in San Francisco is designed to foster creativity, collaboration, and ingenuity. With spaces purpose-built for brainstorming, team building, and spontaneous conversations, you'll find endless opportunities to engage and grow. We believe in the power of in-person connections to cultivate a strong sense of community and inclusion, ensuring that your ideas are valued, your contributions celebrated, and your impact deeply felt every day. The Impact You’ll Drive

• Create financial modeling packages for executive teams and board presentations, including scenario modeling and ROI analyses.
• Collaborate with Legal teams to integrate compliance into operational design from day one.
• Embed directly with Product, Engineering, and Operations to align resource planning, challenge assumptions, and drive cost-efficiency.
• Establish scalable Standard Operating Procedures (SOPs) and governance frameworks for emerging business lines.
• Develop and track key company KPIs to drive execution and identify opportunities for operational improvement.
• Develop strategic inquiry frameworks to interrogate and pressure-test each new business case.

How You’ll Shape Our Future At Linden, we celebrate all the dimensions of diversity, including diversity of experience. We recognize that candidates applying for this role will be most successful if they bring the following with them:

• 10+ years of experience in strategy, operations, or FP&A, ideally within investment banking, casino operations, or internet-scale tech companies.
• Proven ability to build and scale operational models for novel business scenarios (e.g., gaming ecosystems, virtual economies).
• Extensive experience in leading cross-functional initiatives and managing budgets exceeding $50M.
• Strong command of financial systems, modeling, and analytics tools (e.g., Excel, Looker, Tableau, Power BI) and AI-driven reporting systems, utilizing AI-generated data to inform business strategies.
• Skilled in scenario planning, risk assessment, and translating complex data into strategic decisions.
• Comfortable presenting to executive leadership, board members, and investors.
• Expertise with iBanking / online banking.
• Excellent financial modeling skills for forecasting and long range planning.
• Strong proficiency in PowerPoint or Google Slides for exec reporting.
• Trusted partner to leadership with a bias toward action and impact.
• Highly accountable, detail oriented, and committed to excellence.
• Demonstrated self motivation, initiative, and strong prioritization skills.
• Experience with debt financing or fundraising.
• Prior experience in a PE or VC backed company.

Education

• Bachelor’s degree in Finance, Economics, or related field required

If you don’t meet every requirement listed for this role, we still encourage you to apply. Too often, the confidence gap or imposter syndrome keeps exceptional candidates from taking the leap—and we don’t want that to hold you back. If you believe in our mission and in your ability to make an impact, we want to hear from you!

The Fine Print Pay Transparency Notice At Linden Lab, our Total Rewards philosophy is rooted in fairness, equity, and an unbiased approach to compensation, paired with competitive benefits across all locations where we operate. For this San Francisco Bay Area-based role, the salary range is $175,000 - $237,000, with a midpoint of $206,000. New hires start between the minimum and midpoint of the applicable geo-defined range, with final base pay determined by several factors, including experience, skills, competencies, internal equity, and market data calibration. In addition to base pay, this role is eligible for awards under our Equity Incentive Plan (EIP) and a generous benefits package that includes comprehensive medical, dental, vision, and 401(k) plans. Our talent partners will provide more details during the hiring process. Essential Role Functions & Work Environment The details below outline the core functions and work environment required for this role. Linden Lab is committed to providing reasonable accommodations to support individuals with disabilities in performing these essential duties.

• Perform focused, computer-based tasks and collaborate effectively with coworkers in a dynamic, in-office environment. While some remote collaboration may occur, in-office presence is an essential requirement of this role to foster creativity, teamwork, and spontaneous problem-solving.
• Communicate clearly and effectively through typing, using hands and fingers for keyboard tasks.
• Maintain the ability to sit, stand, or remain stationary for extended periods (up to eight hours) during calls, meetings, or collaborative sessions, with ergonomic workstations and tools provided.
• Sustain prolonged attention on a computer monitor to perform tasks requiring visual focus and attention to detail.
• Operate office equipment and handle materials as needed for presentations, discussions, or team activities.
• Move freely around the office to attend meetings, participate in team activities, and contribute to shared responsibilities, supporting a collaborative and engaging workplace culture.
• Travel may be required for business meetings, team summits, or company events, where in-person participation is an essential part of the role to foster collaboration, alignment, and engagement.

Our Commitment to Equal Opportunity Linden Lab celebrates and values diversity in all its forms, including differences in thought, race, national origin, culture, age, experience, religion, economic and social status, gender identity and expression, sexual orientation, marital status, veteran status, and disability. We believe that fostering a culture of inclusion and belonging empowers us to create and share meaningful experiences—both within our team and across the virtual communities we serve. We are committed to maintaining a diverse, equitable, and welcoming workplace where everyone feels valued and supported. Candidates from all backgrounds and experiences are encouraged to apply and contribute to shaping the future of virtual experiences. Global Data Privacy Notice Your privacy is important to us. Depending on your location, laws such as the California Privacy Rights Act (CPRA) may govern how we handle and process the personal data of job applicants. To learn more, please review our full notice detailing how applicant data is collected, used, and protected in applicable regions. By submitting your application, you consent to the processing of your data in accordance with applicable laws and our privacy practices.